My room was OK.

I receive a discount rate from Booking.com and hope that this lower rate does not translate to the cheapest room in the hotel. This seemed to be the case with this stay, a small room, where the heating did not work, and with the constant noise of a diesel generator outside my window.

From Check, I was met with what I would call an exceptional concierge named Kingsley. He took the call before I booked the hotel and his mannerism was so impressive I just had to book. I mentioned it was my birthday and was met with chocolates and balloons in my room. My wife and I took a dip in the pool which was lovely and warm and we wanted a relaxing break so opted for dinner in the hotel which was also lovely and all the staff were friendly enough. We had drinks in the bar and took some bubbly to the room, The room was fantastic (2009) and exceeded our expectations the facilities in the room were very good (Iron and board, hair dryer & lovely selection of Tea, coffee and hot chocolate). We do like to book hotels and have surprisingly never tried a De Vere.. If they all have a Kingsley we will be visiting more :)

No Complaints at all...

-family friendly -great location -comfortable bed -both restaurants were very good -breakfast was great -clean -lovely grounds -swimming pool great for families

-no soap/shampoo in the changing rooms on our first day so that was a bit disappointing on arrival, maybe someone could fill up half way through the day, as the next morning we swam there was soap. - also the floor in men’s changing rooms were very very wet, so a little staff check and mop wouldn’t be a bad idea Otherwise we were very happy and would love to come back again!

What an amazing hotel, could not fault anything , the grounds are wonderful to walk round, the breakfast was one of the best I have ever seen in a hotel in uk , it’s a big room but always plenty of free tables, staff were very efficient at cleaning tables , the room was spotless and quiet, good shower, tea and coffee making facilities, a bottle of water each when we arrived , I would rate this as one of the best if not the best hotel I have stayed in , in the uk. Staff are brilliant , very helpful and always had a smile especially the young lady at the entrance to the breakfast room.

Nothing all perfect

Although it is a large hotel, I felt like the staff were just as attentive as any other. I am sometimes apprehensive with taking my two young children to hotels, but i was pleasently suprised with how welcoming and well equipped the hotel and staff were with children and adults alike. The evening restaurant staff went above and beyond when my partner had to leave dinner early with one of our children. I will very likely be back I'm the future.

I booked a quadruple room, the second bed was lacking comfort and size. I think for two adults and two children ill likely book a larger room.

EVERYTHING! From arrival we were treated like royalty, free popcorn in the hallway, upgraded room without asking, huge grounds you can walk round, rooms pristine, with car taken on the details, swimming pool perfect for the kids, great options for dinner, for both kids and adults.

Literally the only fault I have is the Electric charging points. It was part of the reason we booked the hotel after a trip to legoland. 2/4 were out of order, but in order to access you had to be signed up to BP pulse for at least 24 hours to use them. Was no mention of this, so ended up having to drive to McDonald’s 5 miles away to charge.

Our room was spacious, especially the bathroom, with suitable storage. Everything was very clean. The view of the grounds was great.

It was a lovely April day and the sun had been on the room, so having the heating on in the afternoon seemed rather pointless and overheated the room. The windows wouldn't open properly either, especially in the bathroom. A fire alarm went off across the estate at 1.00 am, but on checkout no-one apologised to us or explained why. We also had a letter pushed under our door in the middle of the night informing us that we needed to vacate the property by 11.am and couldn't use the facilities after that time - once again no apology nor explanation.

Beautiful hotel only 15 mins from Heathrow. Stayed here the night before our flight, and were really impressed. The hotel is grand and the standard double room we had was spacious, modern and very comfortable. Lots of USB and power points, modern bathroom and very quiet. With the curtains drawn, this was the darkest bedroom I have ever stayed in. We had a light meal and a couple of drinks, and paid no more than we would have anywhere else! One of the things which swayed us to stay was the EV charging available onsite.. which was BP Pulse. However we were surprised to find it was AC.. max 7kw. It didn't matter to us as we could charge overnight, but might catch guests out if they think they are going to have a quick top-up! Lovely hotel, we will look to stay again when we next fly from Heathrow.

Standard rooms are a little small and very little space to put clothes. Hangars in the wardrobe had sharp broken springs which ripped some of our clothes. However, the breakfast and dinner buffet, facilities, and staff were exceptional and everywhere was spotless. It would have just been nice to be informed more than just the night before in advance that the estate was booked out exclusively on our last day; we would have adjusted our plans accordingly during our stay to make better use of the facilities here. Overall though we enjoyed our stay here and would plan to come back.

Staff very pleasant and helpful, especially bar and kitchen staff, who cooked our excellent scampi bar meal a little early for us, as we were starving after a busy day in Windsor. The older parts of the buildings are charming and the extensive grounds well seemed well kept. Perfect location for Runneymede, The Thames and Windsor. Breakfast very good, plentiful, lots of choice. Service staff very pleasant and accommodating too. Very good value for a weekend stay.

Although it was clean, our room in the blue wing was soulless, uninteresting and just plain dull, with an annoying double entry door, which made access with bags tricky. The modern accomodation blocks are just corporate barrack type blocks. The room overlooked the car park, which overlooked fields and trees, so not too bad - but it also overlooked the dirty laundry bins, which weren't screened off, which just added to the general "blah" feel of the room.