This is one of the best hotels we have stayed at. We had the Queen's Chamber which was a delight: spacious, open, lovely view, huge bathroom with lots of takeaways including special extras such as shaving kit, shoe shine, toothbrush and toothpaste. Service was exceptional from the initial welcome at reception to the room and restaurant service, everyone was polite, friendly and gave real attention to comfort and detail. Food in restaurant for dinner very high quality and the breakfast excellent, we were also given a lunch pack for our journey the next day.

Nothing: genuinely fantastic stay,

Comfortable rooms, great breakfast included in price of room. Enjoyed being able to use pool as well and walk in the grounds. Great value buffet in restaurant for dinner although this seemed to be for the weekend only. Staff were welcoming and helpful. Multiple coffee areas with free drinks, fruit and biscuits were also much appreciated.

Horsley Towers was out of bounds the whole weekend due to private functions. Some confusion over meal arrangements for dinner as there was a bar and restaurant. Food at bar wasn’t as good as expected and quite expensive. Restaurant didn’t cater so well for children to be present in the evenings. WiFi wasn’t as reliable as expected for a place that is set up for conferences and business meetings.

The reception staff were kind, attentive, and professional. My group of family members felt very comfortable during our stay, and it was no bother when we felt the need to ask questions to any staff members to clarify any doubts we may have had. Our rooms that had the usual features were warm and comfortable. Eating at the hotel was most satisfying. The dining facilities were excellent for both evening meals and breakfasts.... The staff need to be mentioned, they were so helpful. Five stars for those guys. The after dinner lounge/bar area is suitably comfortable. We loved staying at the De Vere Horsley hotel, and we will hopefully return for our next family gathering.

Some areas in the hotel and rooms were a little tired, and our room suffered tv and lighting problems. Both issues were not important to us. However, I should have mentioned it to reception

Staff were very attentive throughout. Bed in the main house was huge. Well furnished and equipped. Breakfast was superb choice and staff very attentive. Couldn't fault it.

Very busy so no parking near to the reception just to book in meant quite a walk only to be told bed was in the towers. Parking at the towers was fine, but I had to climb 3 staircases to get to our room with arthritis. This wasn't mentioned in the blurb. For breakfast we then drove back to reception parking area and because it was still busy had to walk quite a long way to breakfast and then back to the car. If anyone suffers from arthritis this is possibly not the best choice. I just managed because my wife is very obliging.

I wanted to stay in Horsley so for me the location was perfect. I had a regular room rather than a deluxe so I was expecting a purpose built chain experience. The hotel itself was what I thought it would be but the setting is stunning! I was free to wander around and it was gorgeous! I discovered an outdoor gym and a dog and boot washing station which could be useful for those on a walking holiday with their furry friend. Inside, there was a bar which served food and a restaurant which has the same menu as the bar plus a 3 course buffet option. I opted for the buffet which was £22.50 and had a Chinese theme on the day I went. There was a meat, fish and vegan main course and there was a soup as a starter but in addition a fabulous salad bar. The chef was knowledgeable about allergies and gave me a separate main and guided me through the salad bar personally. There was also a gym and pool. The pool was a good size and well maintained. There was a little tuck shop for humans and dogs in the reception area. Within walking distance there is a small parade of local shops/coffee shop/restaurant and there is a lovely historic pub with beer garden opposite the entrance to the hotel grounds. The room was quiet and the bed was comfortable. The things that made this hotel stand out most were the hotel grounds and the staff. Every single member of staff I spoke to was friendly, helpful and approachable. They were at a level fitting of a luxury hotel which combined with the setting and the pool made my stay seem very luxurious for the price point. I’ll be back!!

The room itself was nothing special (but I wasn’t expecting it to be as I took the smallest, cheapest room available). The bathrooms could do with updating (but were clean and functional). No AC.

Location easy parking for three large vans. Everything you require in the room. Very clean and tidy , immaculate grounds. Breakfast was excellent with a very large choice.

Only two things. Our group paid cash for our drinks at the bar but the bar all evening had no change but the chap running the bar was very good and accommodating. We ordered food but my order when it came was completely different to what I ordered. The same chap at the bar straight away sorted the order out correctly and very quickly. Please do not let this put anyone off the above was rectified very quickly by the chap at the bar and we all had a great evening.

Such a lovely location, with a beautiful gothic mansion and greenery next to the hotel. The hotel itself was clean and the staff was friendly and professional. We had breakfast included (buffet style where everyone can find something they like, coffees, juices and all was nice). We also used the pool - clean, big, perfect for swimming, warm). In the lobby you have free drinks (coffee machine, alternative milk options in the fridge ❤️, water) whole day around. The hotel is only 20 min from Box hill, where there are many nice walks and hikes. We will definitely return

The dream of coming to stay at a historic estate was exciting. I was hoping to have a look at the towers... Well - I did not get to see this, apparently some events going on. Looked more like preparations (Friday night), hence a bit of disappointment. I had booked two rooms - one renovated, another not. The latter was a true source of amusement. Taking a shower was a true test of intelligence - nowhere have we ever seen such a system. Even getting to use the shower gel was no simple task. But having past the test, it was a room like any other. The refurbished rooms certainly looked worth the bit of extra money. Breakfast was truly abundant. The hit among many guests was clearly the pancake machine, well derserved.

In the comments sections I had specified I was looking forward to having a twin and a double. So that this would be possible I had booked a standard room and another more expensive room - having carefully read the Q&A I had the understanding this is what I should do. Well, they did not have it. I was explained that the more expensive room was still not the correct one followed by some hotel internal jargon. It was not pleasant. What I do give credit for - they asked the maintenance staff to twin the room which she did as fast as humanly possible. The bottom line - I would have appreciated a more clear explanation forehand.

The coffee stations and bar area were well stocked and kept clean. The food was delicious, great breakfast and we ate in the bar in the evenings. Really lovely staff on the bar in particular.

The pool was closed which wasn't communicated when we booked, we only heard of this after booking, also our room in the tower was not really worth the extra cost. The coffee stations and bar in the tower was always closed and we could not use it, we'd hoped to be able to have an evening drink in the nice surroundings in the tower but this was not the case as it was being used for a function. The noise from the evening events/glass bin being emptied did not feel like we were in a better spot than the cheaper rooms in the more modern complex. Also drunk evening guests smoking around the entrance to the tower when we returned late wasn't ideal. We did feel a bit forgotten about over there.

It was lovely to find that I had been upgraded to a larger room than usual and even more special to find a bottle of Prosecco on ice and two tokens for free cocktails! I felt very special and it really made my stay!

It is a pity that there is no "real" bread at breakfast, only sliced ultra processed white and "brown". I would appreciate a proper wholemeal loaf or wholemeal sourdough that one slices oneself. Similarly there are no whole cereals and seeds, only packet ultra processed cereals. Some seeds, dried fruits and nuts would be really helpful.