My boyfriend of +5 years proposed to me during this trip, and in order to prepare the proposal he had emailed the staff prior to our arrival. They went out of their way to surprise us and make sure we had the best week ever. Not only did they prepare a picnic basket for us with prosecco and local delicacies and helped my boyfriend hide this from me until the proposal (which btw was at Stourhead Garden - highly recommend), they also decorated our room, so that when we got back to the hotel there was champagne waiting for us, rose petals, and a huge banner that said Happy Engagement. All staff members were genuinely happy for us and they all congratulated us. I have never experienced such a personal approach in a hotel, and I don't think there are many hotels where we would have had a similar experience. The people that work here are just lovely and very positive and happy people. It was such a special and heartwarming holiday, and we will definitely go back here to celebrate our anniversary.

Staff were amazing and even though they were having renovations to the car park, we didn't experience any difficulties at all thanks to the staff's directions. The room was comfortable, especially the bed. The location was ideal with an easy drive to Cheddar Gorge and about an hour's drive to Bath Park and Ride. We enjoyed breakfast and tea at the restaurant with drinks each night.The building itself is beautiful and we were able to view a stunning sunset from the balcony of the restaurant.

Under the beds were quite dusty and laundry left in bags under the stairs on the first day left a moisty smell whilst going up the staircase.

Scenery was gorgeous! Staff was super friendly! There were little brochures for scenic walks that we took advantage of to really enjoy the area. Food was good at the restaurant. Bed was super comfortable. Plenty of complimentary tea.

The remote for the TV was definitely worn out. The TV signal wasn't great for a few of the channels. The USB charging port on the right side of the bed didn't work. The restaurant service was kinda slow at dinnertime, but nothing too slow as to rate it poorly (we came back another night for dessert).

We had previously used this hotel when it was a Premier Inn. Stop off for us following a very late arrival at Bristol airport. We advised them in advance and they forwarded a code to access the key safe which worked well for us as we arrived after 1AM. A night porter was supposed to be around but we didn't see anyone. Proper tea pot for our brew - always a good feature. Great countryside views from the elevated terrace, although steps to access property from car park quite steep when carrying luggage

A bit of a wait for (a very good) breakfast to be individually cooked/served but we were on holiday so this really didn't matter to us

I had a triple bedded room to myself in the main house, the bathroom and bedroom facilities were in excellent condition, the bed was very comfy and lovely linens. The bar and restaurant will start a major refit on Monday so stocks of food and beverages were being exhausted, hence a lack of cereal choice in the morning, a reduced dinner menu and just one of the beer pumps was delivering draught beer at £6:60 a pint. The staff were not given any latitude in explaining or compensating for the lack of provisions. That aside the new owners will no doubt change the experience in a positive way. The pub and grounds had been allowed to get a bit untidy.

Perfect location and very beautiful. The times for breakfast was great and the Hotel had very nice seating area, inside and outside.

The choices for breakfast were good, but due to more individual choices and having to order it with staff, it took quite some time for your breakfast to arrive and, on occasions, mixing up the orders. The staff tried hard to accommodate all the individual choices, but you could see that they were rushed off their feet. The room was great and spacious. The staff were very helpful and very friendly.

Clean and comfortable room. Staff were friendly, helpful, and chatty. I did ask for a late check out due to working nights, which the staff arranged. However, I received a knock at the door just after the usual time when it came to check out. The lady was very apologetic. All in all, it was a very comfortable stay.

All in all - it was a good, clean room with lovely big bed. A hairdryer is in the room but did not work. This did not bother me as I took my own. The other slight annoyance was the shower door kept sliding open as it was on runners. However, I just wedged my towel in the gap to stop it happening. Again, no major issues.

The staff were exceptional, they couldn’t do enough for us especially the receptionists Shelly and Nicky (I think that’s her name).but all the staff were very good. We were staying there as we had to take one of my dogs to Langford vets for tests. When we arrived the welcome was amazing and in the room they had put a lovely dog welcome box for Ellie, what a thoughtful extra , They bent over backwards for us as we didn’t know how long we would have to stay if Ellie had to have a operation, but they helped us with ease some of the stress we where going through. We can’t thank then enough and will definitely be visiting again. Thank you all so much , it was really appreciated.

The main reason I stayed in this property was because it was dog friendly. Usually when staying in "dog friendly" places, the property allows dogs but usually not in the facilities, so I was overjoyed the fact that they were allowed in the bar too as after a 6 hour drive it was nice to chill and have a pint. Upon arrival we were even given a room choice from the lovely lady at the reception desk who even took us around the room and came back over with a doggy welcome box. I will definitely be returning, such a lovely atmosphere and very friendly staff that couldn't do enough for us!

There honestly isn't a thing that I could think of which I didn't like!

Breakfast was OK, location great, nothing to be reached on foot though, didn't matter to us though. Shelley was absolutely brilliant, attentive, professional & nothing was too much bother, it would be great if her character & her work ethic rubbed off on another staff member!

Breakfast was OK, first day overcooked but the following two mornings it was much better, it was the same on the Friday evening meal, it was so overcooked and dry, but the following two nights it was good, different chefs I expect.