Such a delightful hotel it's hard to know what to mention first! The staff team were I think the best I've ever come across - genuinely friendly and efficient. Not only did they do their own jobs to a high standard but filled in for others as needed to ensure great customer service, and they really felt like a team who enjoyed working together. Food was top notch and good value, both in the evenings and at breakfast (including a delicious fruit salad produced on request althought it wasn't even on the menu). Decor was smart, modern and calm. Spotlessly clean everywhere.

Location is perhaps a bit isolated for some (including me, I'd normally choose somewhere in an interesting town) but that meant it was a good touring base as you didn't have to struggle through traffic, or find somewhere to park.

The location was easy to find/get to, and fine for the particular purpose of our visit. The room (executive, motel type as hotel, itself, appears to have limited availability) was warm, pleasant and comfortable. The breakfast was well varied and really nice. We ate one evening meal which was excellent and the drinks prices quite good, for a hotel. We used the gym which had everything that we wanted to use, and was clean and airy. The staff were really friendly and helpful - same people, pretty much, as on a previous visit, and it is evident that it is more than "just a job" to all of them . . . cleaning staff, included.

Can't really think of anything, short of giving free drinks away, haha. The algorithm is encouraging me to write more but there really was no issue that I/we didn't like.

The staff was absolutely lovely. When I booked this stay, looking at the Google Map, it appeared everything would be in walking distance. It is set in an absolutely beautiful village. However, we did have to obtain a rental car to get to our event and to visit with our son. I can't say one negative thing about the facility. The people were so gracious. Would love to come back when we visit again.

The pricing of food at the Moorings restaurant was a little out of our budget. They have a monopoly on food as the only place we found close to get meals was Ali Kebabs.

Hotel is lovely, with super looking bar & restaurant (tho sadly we didn't have time to use, as out locally for dinner with friends). Rooms are a decent size, with good furniture, comfortable double beds (ours was a standard double, not a king), ample pillows, great shower & shower room.Our dog was made to feel welcome, with a dog bowl, sleeping pad and chew! Huge car park, with dog bin & poop bag dispenser.

The only thing missing from the room were water glasses and tissues. A fan was provided.

The staff were superb, the food was incredible. A little pricy, but it was quality. The afternoon tea is a real treat and as good as I've ever had including the Ritz. I believe they have a dedicated pastry chef, and it shows. Served between 3 and 4 on Saturday, they should maybe extend this, and booking is required.

Everything was perfect, the only gripe was the heat in the room. It had new digital thermostatic controls, they did not do as advertised, the room was set to 18c , it was 27 when we went to bed, and 25 in the morning. The fan just blew the warm air around.

Stayed one night as a solo traveller as I was working in the area. I was allocated a family room with a double bed and bunk beds. Room was fine for me but wasn’t the biggest so might be a little tight for a family of 4. Bed and bedding were VERY comfortable. Bathroom small but corner shower was very good. Breakfast was nice but a little expensive if you don’t book it via your original booking (you pay for everything separately including drinks). Overall a decent stay

The flooring in the room was like a laminate and was very slippy

It was actually a great little lodge - very homely. The staff were absolutely wonderful and could not do any more than they were doing to ensure that I was looked after. I arrived a little late and missed lunch, but a lovely sandwich was made for me - complete surprise. You usually get the same old 'nah, sorry you missed it'. Bar staff and food servers were fab - very attentive and great fun. Food was very good and reasonably priced. Breakfast was a treat. Having stayed in a great many hotels around the world over the last 30 years, it's nice to be pleasantly surprised and have expectations exceeded. If I'm ever that way again, I'll be looking to check in.

The only very slight issue was the trucks that rumble past the lodge - sometimes quite early in the morning. However, I'm just being uber picky and this is more of a room location thing, than a hotel location thing. I just happened to be in an end room which was seemingly quite close to the road. But honestly, it was quiet at night and barely heard a peep from other hotel guests.

Claire and the rest of her team made you feel welcome right from the outset, nothing was too much bother for them. Our room was really peaceful and comfortable. Being in a block of only four rooms is a great idea. We heard the owl at night and the wood pigeon in the morning. The food is excellent, especially the breakfasts as everything was piping hot, something that is never the case at a buffet.

This isn’t the hotel’s fault but there aren’t many other eateries close by.

Stayed for 3 nights and by far the best hotel I have stayed in..Absolutely spotless throughout with every member of staff an absolute credit to this hotel..fantastic breakfast every day and had a lovely meal with my daughter in the restaurant on the second night which was piping hot and delicious...room was spacious and well equipped..could not say anything negative about this hotel and will definitely return on my next visit to the area..

Nothing..just perfect 10 out of 10..

The welcome we received on arrival was spot on, with clear instructions on how to find our room which was in the executive building. Hints on parking our car were welcome, but not needed. There is lots of free parking here. I was really happy with our room, it was spotlessly clean and everything was as it should be. There was enough wardrobe space for our short stay, an extra large very comfy bed, lovely fluffy bathroom towels and rather nice shower/shampoo products. The WiFi was easily accessed and reliable. It was also extremely quiet. No road noise, no barking dogs, no roaring vehicles, nothing. We dined at the hotel during our stay and the choice of food on offer would suit most tastes. Also, the restaurant staff were really knowledgeable about the menu and their service was very good. Breakfast this morning provided so many choices I wish I’d photographed the menu. The breakfast team also provided the great service I had already come to expect after such a short stay. Your colleague made our checkout smooth and easy. When I told them I planned on visiting Ely, they gave me some really interesting tips.

A very minor point but, after visiting our bathroom with the light on, the fan continued to run for over 30 minutes.