The staff were amazing, really friendly, and made you feel at home, particularly as a solo traveller. The food was delicious. Cooked fresh and served with a smile. The bed was enormous for one person, and I slept brilliantly . Both check in and check out was easy. The bathrooms look like they've been refreshed recently and are stunning. Huge considering I had a small double room.

As I stayed downstairs, the room smelt a little stale but was gone once I let the fresh air in. Rooms a little tired but did not distract from the overall experience. I expect they will be refreshed in good time.

We hired the private dining suite for a surprise 30th birthday for about 20 people & the staff could not have been nicer or more accommodating. They upgraded the rooms of multiple guests that were attending, free of charge. The food was excellent. We were able to decorate the room & bring our own speakers for background music as we pleased. The staff were really communicative leading up to the event & made sure we were happy every step of the way. The beds were so comfortable, everything was clean & our room was beautifully decorated.

Nothing, I’ve been to the restaurant multiple times & always had an enjoyable experience but this one exceeded all my expectations!

We were delayed on our journey, but Sam, the duty manager, took the initiative to phone and check if we were still on our way. When I confirmed we were, he let me know the kitchen was due to close at 9pm, just before our arrival. Instead of leaving it there, he spoke to the chef, who kindly stayed behind to prepare a meal for our party. This is what exceptional service looks like. Sam didn’t have to track down my details and call, and the chef could have easily left at the end of his shift. Their actions went above and beyond, and they are both an absolute credit to the hotel. Highly recommend.

Very nice big family room, very spacious. Good sized bathroom with excellent shower. Clean and quiet overnight.

Second bed was a sofa bed which my very tall teenage son said was quite uncomfortable. We tried to contact the hotel several times on the day of arrival but no one was answering the phone or replying to messages, on arrival we found that there was just the barman running both bar & hotel so no one on reception, that's ok but maybe provide a contact number that someone will actually answer.

Staff were all very friendly and helpful throughout our stay, especially the manager, who rectified our room booking confusion and got us in the correct room in a quick and efficient way. The food on the evening and at breakfast time was a of a good standard.

Bar and communal areas very tired with damage to hotel doors, paint missing and wallpaper damaged in hallways and stairs. Smell of damp around the bar and pool table area was quite sickening as was the state of the cubicle in the male toilet which had brown substance on the floor.

Lovely, historic old building with outside seating area in a countryside location, although next to the A46. Had an evening meal and a continental breakfast which were both good. Staff were friendly and helpful as well as welcoming. Room had everything we needed, with tea, coffee, hot chocolate and biscuits and was furnished in keeping with age of the building.

No hot water in sink in the morning, despite tap being on for a long while. Think there must have been some changes recently as on menu breakfast quoted at one price but cost was 50p more.

The staff where lovely and polite. The rooms where great, really nicely decorated, spacious AND most importantly even had comfy beds WITH extra pillows. Lovely and warm possibly abit too warm but thats personal preferance i was roasting my daughter was just nice.

So in the corridor there is frosted plastic film on the windows for privacy which is great but in the bathroom wer the window is directly oposite the toilet and shower cubicle which looks out low level head height into the car park there wasnt any frosting. Just good old plain glass windows leading into the bathroom for everyone to look in. Just means u have to keep the blind drawn the entire time lol

The breakfast was the highlight for us, not only was the food delicious, the staff went out of their way to make sure we had everything we needed - including putting extra chocolate pastries in the oven for us to take away! The room was spacious, the bed was comfy, and we had the bonus of staying in the actual room that Queen Elizabeth II took refuge in during a blizzard which was quite cool. The shower was also very good!

Very minor, but we could have done with something to hang our 'Do not disturb' sign on our door. Would have been nice if the bar was open a bit longer so we could have a drink after coming back from dinner, but nothing major. Nothing else I can think of that we didn't like!

Room was spacious, sadly not as clean as we would have expected and having a dog she was interested in finding bits on the floor and under the bed and bedside cabinet. I removed those with a tissue. The breakfast and dinner were great, lots of choice for meat eaters, vegetarians and vegans. It was very quiet at meal times and I felt sorry for 3 gentlemen who wanted to order evening meals but were told they could only eat if staying as guests in the hotel.The free parking was a bonus and the dog walking area was appreciated.

The housekeeping wasn't up to standard in the room. The bath surface was so slippery, my husband fell back into the bath, thankfully not injuring himself. There is a notice saying the bath surface is slippy and the water is hot (it is exceptionally hot, be warned if children are hand washing unsupervised etc)

Room was good and quite (was not adjacent to nearby A road), bed in particular was very comfortable, staff were very friendly and helpful, breakfast was very good (full English), loads of parking available, pub had a friendly atmosphere. For me, the location was ideal as I was visiting Yate just down the road. I'd certainly book again if visiting the area.

The experience was a bit like visiting an old friend who's house had seen better days. Nothing specific, just looked a tad tired and worn. Not enough to stop me revisiting though.