The location was excellent for my concert in Chipping Sodbury, but I would also use the hotel again for leisure purposes, as it is close to Bath and the Cotswolds. The food was excellent for the evening meal, and all the staff were very friendly and helpful. I was able to book a late check-out, as I had arrived very late on the Saturday evening, and my rehearsal was not until Midday on the Sunday.

These are very small things. Firstly, it would be very easy to have some Bean to Cup coffee machines rather than serving brewed coffee in an insulated pot, which always tastes stewed. Also, facial tissues in the room would be great.

Had continental breakfast. Location good and easy to find. Good shower and slept well.

My marks would have been higher. I ordered the chicken burger with cheese/ bacon no bun. Very over cooked and had a battle finding chicken. Mentioned it to waitress who said see how you get on. At the end she agreed it was overcooked when she saw my plate. On that basis l didn't fancy the cooked breakfast or an evening pudding. See photos. Didn't worry reception staff as l know they can't always help with bill. Reluctantly signed for bill but won't eat there again.

Although Best Western is a chain the place felt very much like a family run hotel. Staff were great - very natural and friendly and went above and beyond to be helpful. You could tell there was a good rapport between staff members too - they were working together as a team. All this rubs off on guests, you feel you are being taken care of, and gives the hotel character. A relaxed and comfortable experience.

Although the hotel was very clean and tidy and well-run, the decor and furnishings could do with a bit of a refresh -somewhat 1980s. Nonetheless this didn't detract from the experience.

The staff were lovely and friendly. The room was well-equipped and a good size. Very comfortable for the summer. The room was generally clean, although the sink had been missed. The dining facilities and bar looked good, if a little small. We had to wait for a couple to finish breakfast before a table became available. On the whole, I think I would use it again if we were ever in the area.

The only heating we found was in the bathroom. OK for the summer but could get chilly in the winter. Sink had not been cleaned. Dining room overcrowded.

Staff, room had the initial wow factor until we looked more closely, great place to stay when doing the tough mudder.

Needs a little maintenance in places the radiator surround was broken at the top, the double doors leading to the garden in our room didn't open, and was a little dated, the food we had our starters then once finished waited another 30mins for the main but wasn't really busy and the food was edible wasn't great but we ate it we but we didn't feel need to complain as staff were fantastic

Lovely mix of old and new - main building a character property but bedroom on ground floor (at the back) felt like it had just been refurbished and was immaculately clean. Staff were all very helpful and polite. Breakfast was freshly cooked and delicious, we didn’t try the restaurant as we’d already eaten but the food looked amazing. The orangery is a lovely room and all the little snugs/bars - it’s like a maze.

Location was amazing for Badminton Horse Trials. Price reflected that. Very well placed for exploring the Cotswolds. Restaurant looked pretty but we didn't eat there.

Slightly annoying not being able to control the heating totally by yourself - was turned on remotely then you could control but think it went off overnight again. Decor in the room was a little tired but it was clean and comfortable.

The rooms were clean, the GM (did not get his name) was very friendly and informative and helpful.

The outside patio was neglected - dishes were not cleared from the da y before. The bar was dirty and full of fruit flies. As walkers we didn’t like that there was no sign on the road that advised us to turn right to the inn, forcing us to double back at the end of a long day.

The location was ideal. The staff were very friendly and helpful. Restaurant facilities were very good. Upon check-out, unfortunately my husband fell over outside of the hotel and suffered bad cuts to his face. Hayley, one of the managers was extremely helpful to us. She personally took us to the Bristol Royal Infirmary A&E where my husband received treatment. We cannot thank Hayley enough for her kindness and support to us. It is very much appreciated.

We were heading towards Castle combe/ Bath and the hotel location was quite convenient for us. Room was large and well lit. Great restaurants at Chipping Sodbury, which is 10 minutes ride from the hotel. Hotel staff very warm and welcoming.

The room was not hoovered well and there was plenty of dust and some little waste under the beds. The kettle was not working oroperly, not switching off when boiling.