Fabulous hotel, really enjoyed our one night there. Staff were exceptional throughout, really helpful and friendly. My friend is gluten free and they were incredibly helpful in making sure she had options during dinner and at breakfast. The room was spacious with comfy beds and plenty of amenities provided. Shower was fantastic. We ate dinner in the hotel restaurant which was lovely fresh food and we had a drink in the bar afterwards which was very cosy and drinks provided by another lovely member of staff. There was a huge range at breakfast both buffet and a la carte which was delicious and really filling. Hotels with car parking are in fairly short supply in Bath so this was a great location not far from the city centre.

The room, in the new block, was pleasant with an area to sit as well as comfortable beds. Excellent selection of beverages and fresh milk in the fridge. Decent toiletries and the shower had do.e power. Plenty of parking. Beautiful grounds for a wander and an attractive terrace sheltered by the beautiful grade-2-listed elegant old house for a drink or to relax with a book. Breakfast was delicious (excellent ingredients and very friendly staff). Only 14 minutes' drive from central Bath

Check-in was slow as there was only 1 member of staff on duty. The modern block is fine, it was built in the 1970s by the Post Office who owned Bailbrook and used it as a training college, but it lacks the grace and character of the original mansion.

The staff where so welcoming from the moment we stepped through the front door, even showing us to out accommodation block and advising of the hotel facilities, breakfast times, Gym etc along the way. Our room was brilliant, clean, exceptionally well designed with everything you could possibly want, please of mirrors and sockets for my wife, sockets with UBS ports, Tea / Coffee making facilities, water and milk in the fridge, plenty of storage, space both in the room and bathroom. The breakfast was brilliant, amazing selection and the staff could not do enough for you. We would definitely staff here again.

Hotel was not walkable to Bath but that's a minor thing especially when you have a car.

The beds were extremely comfortable. The location is gorgeous.

I had requested a double bed. Initially the hotel booked me a twin room. I advised that I had wished for a double bed and received confirmation that I would definitely have a double bed. When I arrived, I was told I had a twin bed. The staff in housekeeping were lovely and came to the room to change the bed configuration. However, this should not have happened, especially considering the email correspondence and confirmation of my request. Breakfast service was slow-staff apologised that they were very busy.

We booked the cheapest room in the annex but it was still very nice! The bathroom was a bit old but very clean and functional! The grounds and the rest of the hotel was very nice and nice classical english style. Staff was all very friendly and we had a very calm and quiet room.

We asked for twin beds and received a small queen bed for 2 people which resulted in an uncomfortable night. We were told and got a letter stating that breakfast would start at 7 in the morning (we had to leave early for an event), and when arriving at 7 nothing was ready. Staff did their best to accomodate asap but we were told by the staff in weekends breakfast only starts at 8. Which was confusing.

Only problem was we wanted to pay our restaurant bill on check out, but receptionist couldn't find it, so said to leave it.The restaurant manager then foned us on our way home on the motorway and said they had charged it to the wrong table and could we pay it there and then!! I said my daughter wanted to pay it but was driving at that moment so we would do it later when we got home, which we did. The gratuity payment was deducted as a gesture of good wilI, but I was concerned at that because it might mean that staff wouldn't get their dues. Was not very nice experience. However, couldn't fault the hotel and staff. It was all excellent and would not hesitate to return.

The staff were absolutely fantastic and couldn't do enough. Especially Dianne(I think) and Gems. The young lady that works in F&B was also exceptional! The bed was extremely comfortable and the bathroom was beautiful in Beau Nash. (We are about to redo ours and will be modelling it on this one) The food and selection at breakfast was exceptional and even the hot buffet was fresh and not too much was cooked so constantly replenished. We had room service on the first night and the food was great (burger and fish & chips) we ate in the restaurant on our last night and we're both very impressed with the food. It was a lot better than we expected. We had the Beetroot cured salmon which was a very well balanced dish and Ragu to start also a well balanced dish and surprisingly large portions. For mains we had the beef cheek which was exceptional and the pork also exceptional all fantastic dishes and the service was also fantastic at just the right level of attentiveness.

The only problem was it was a little warm on the first night as the radiator was on full and the AC didn't work. That was literally the only problem.

It was a great experience from start to finish. The staff all took the time to be helpful and friendly. The room had everything we needed in it, looked fairly recently decorated and was much bigger than expected. There were a lot of options for breakfast, including a buffet and a menu with options to order. It really felt like they were trying to treat you well and include plenty in the price without skimping. I felt very well looked after. It felt like great value for money. It's also handily near a bus stop, which is great, because parking in central Bath makes parking in London look fantastic value for money!

The rooms that aren't in the main house are in a modern wing built in a sprawling and confusing design. Finding your way to breakfast or the exit or the lift isn't easy. I think a map of the wing with a you-are-here dot hung at the corners of each floor of the wing would have been helpful. Also, this is no reflection on the hotel, but if you haven't been on a bus in Bath lately, it'd probably pay to ask reception about how the payment system works. It seems not to be like London where you just tap your card and get charged a fixed price.

Warm welcome from reception. Spacious room, 2 arm chairs next to a small table, warm in cold weather. Small fridge with real milk we enjoyed with our teas. High quality bedding. Wardrobe with loose hangers. so much easier to use than those ones where they don't trust the guests and you can only remove part of the hanger then have to slot it back into the hook. Elegant building. Lifts to bedroom floors.

Weird design of bathroom. Towel radiator is above the toilet and there are no hooks or bars where you can put towels nearer the sink. Access to the towels is awkward and you feel you might drop them in the toilet in the process.

Easy to locate and plenty of parking. Very helpful staff. Main building is a beautifully presented historic manor house. Delicious food in the Conservatory bar and super breakfast in the Lansdown restaurant.

Option for covered parking would have been nice - bringing a special car is always a risk - as it was I had to clean bird mess off one morning. Happily, the staff were very helpful in providing a bucket of water so no harm was done, and in any case, this did not spoil our experience of the hotel.