The lady that checked us in was not friendly, didn’t smile, didn’t greet us and acted like she didn’t want to be there. I thought maybe she had a bad day. But then she was like that the other 2 days we saw her that week and other guests when picked up on it and mentioned it too. One other lady that worked evening shift, I’m sorry I didn’t get her name. She was amazing. Friendly, interacted with guests and you could tell loved her job The hot tub would not bubble so it was just like a hot bath tub. Breakfast was excellent.

Location was close to the airport which was good, it was clean and quiet. Staff were friendly. Our air conditioner was very loud so couldn’t use it for the first few night but they sent in their engineer and he thoroughly cleaned it, changed the filter and it was perfect after that

There is an odour when you first walk in, not sure if it’s a cleaning product they use but it was off putting. The rest of the hotel didn’t smell, it was just at the front door. The few times we asked, staff weren’t able to suggest attractions or restaurants. Phone in the room didn’t work at all so couldn’t call the front desk. When I mentioned it to the front desk but they said they were changing the phone system or maybe it needed to be charged - the phone was completely dead

The property was centrally located to all the places we wanted to go to. It was clean and the staff was very friendly and took care of us. The price was right for our budget. Breakfast was served each morning and a guest social in the evening was really great! The room we had was a suite so we could prepare meals if we wanted to which was really nice. The bed was very comfortable and the shower was very good. We will stay here again.

I had to stay here to get a heart ablation done, so not sure on breakfast quality. Suite was very nice and comfortable. Easy access off of SR51 freeway. Proximity to Abrazo AZ Heart hospital was excellent.

Maybe a few more handicapped spots in parking area?

The staff were uniformly lovely - very friendly and helpful. The room was large and comfortable with good facilities. Parking was not a problem

During a longer stay it would be good to have the bins emptied. Also, it would be good to have real cutlery at breakfast - it seemed so wasteful to throw away all the plastic cutlery each day.

The room was very accommodating loved the two nights we were there.

One thing that my family and I did not appreciate was that we have driven 20 hours and tried to check in early, (maybe 2 hours early) just because we were tired. The staff told us to call, and we did but never was able to check in. I could have paid extra for the accommodation but not even that was offered. Also, during happy hour, the eggrolls that they served were cold.

Traveling for an interview and realized late at night I needed 2 more copies of my resume. The night front desk person was extremely kind and helpful and printed 2 copies for me. When I arrived downtown for my interview it became evident that I would not return in time for checkout. I contacted the front desk and they extended my checkout by a half hour. It really lifted the stress of the morning. The rooms were perfect, bed was very comfortable. I would highly recommend this location.

Breakfast on site and the hot tub.

The waffle machine was jamming at all times by the time it work my breakfast was cold. There was a hair on the yogurt as well. The breakfast attendants should check whats going on more often instead of just staying inside the restaurant. They can have better orange juice as well not so watery. The bedding for the sofa bed should be inside the room already it should not have to be ask for. The information about their phones being down was not provided.

I liked the fact that it looked exactly as pictured. Everything was clean and the breakfast was good quality. I can not rate the pool because, unfortunately, it was way too hot outside to use it. But other than that it was a great experience.

Honestly nothing really, just the first night there was a black out and I know the property has no control over the weather.

newer- Breakfast was decent

Has a odd street access due to 51 Freeway which is noisy intermittently—Housekeeping only visits every 7 days- we were not informed of this until 2 nd day—Uicab expected maybe every other or every 3- so put trash out in hallway and used towels daily we travelled w a pet— pet area was devoid of any waste bags the entire 3 days- front Office was advised on 2 occasions- nothing done our room 417 had an intermittent floor vibration from suspected HVAC cause