All accommodation and property features were great, and the hotel manager (Elle) was outstanding, helping out in a binding with a lost hotel reservation and room.

All third party reservations had been lost, due to a hotel closure earlier in the year, so when checking in my reservation that had been made prior to the closure was lost, and rooms were unavailable, without management intervention to resolve. There was no email or text notices communicated on this previous to checking in.

The hotel was nice and clean. It was great just for what we needed. All staff were super nice, friendly, and helpful. We encountered a tornado with sirens going off at 1:30am the last night of our stay. The late night lady was very helpful and concerned for all the guests. She was calm and tried her best.

The hotel did not seem very prepared for the tornado. No one really knew where to go. The night shift lady did her best but couldn’t really get in touch with her boss easily for more information.

Have stayed here for 16 years since it opened. Come down to NW Arkansas each year for Mother's day week. Nice hotel, good location, close to the interstate and many dining options. Pinnacle Promenade shopping area is only a mile east of the hotel. Staff is friendly and kind hearted.

It was too bad the pool was closed due to a young person putting a piece of pizza in the filter which ruined it for the rest of us who wanted to swim...

Clean and comfortable. Fairly convenient and affordable. Breakfast was about what you would expect and included scrambled eggs, sausage and french toast sticks. Day to day operations seemed efficient. Big bathroom!

Building and furnishings were a bit worse for wear. Some of the maintenance was not professionally done. Such as raw patch on wall and carpet by elevator was not correctly cut resulting in a bunched up place by the elevator door which could be a tripping hazard. Only 2 jets in the hot tub worked they were in the same corner. It was clean.

Breakfast was good and rotated to new selections daily. My favorite was sausage grave and biscuits, the western omelets were also tasty. For the reviews about garbage removal and room cleaning... It states plainly it's every 3 days carry out your own garbage folks. Front desk staff were more than happy to hand out everything needed, towels, bags, toiletries ect... Try being courteous vs antagonistic when dealing with people. It goes a very long way.

The acoustics in the pool building amplify kids having fun to almost an unbearable level.

room was spacious and clean except that the floor had not been vacuumed which was weird. Staff were great and breakfast had many options, so overall a great place. Location was excellent, you can walk to Starbucks and many restaurants. It is tricky getting in and out of the hotel parking lot until you figure it out, but not a big deal.

The floors could have been vacuumed, but I assume that was an oversight and not the normal experience.

Pool hours were open until midnight, which was so nice after returning from a concert. Breakfast hours extended past 9 am after staying up all night in the pool, which was great. Coffee in the room was good! Perfect location with food and close to the amphitheater.

Couldn't find an extra blanket for the pull out couch and staff was new and didnt know where they were. He was very apologetic and kept looking but worked out in the end because we had car blankets.

We were there 4 hours away from home for my husband to have both eye's surgery. The room was great. The employees were friendly at the front desk and in the dining room. Breakfast was great. The only thing I didn't like was them wanting a credit card and charging me $100.00 on my card after paying through online booking. They are supposed to credit it back, but I have not seen the credit yet. They did take it would take a few days. I didn't take my little dog, but they did tell me it would be $50.00 a onetime fee no matter how many days you stay. A little pricy just for 2 days so we left her elsewhere. Overall, the stay was great. Waiting for my credit on my American Express.

Make pet stay cheaper or charge by the day instead of a large sum of money. Most Hotels charge $10.00 a day. People love their pets. Small dogs should be free and large dogs by the weight. Outside of that everything was good.

Everything was great despite a potentially awful misstep in the booking process. We reserved a handicap accessible room, but at check-in was told the floors with such rooms were unavailable because of water damage, and shouldn't have been listed in the available rooms inventory on booking.com. The situation was resolved quickly and to everyone's satisfaction.

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Clean safe and handy location! Before booking I always ask the property if they could beat Bookings price- Booking saved me over $30 a day!!

Beds were hard as a rock and missing the bedskirt. Not a deal breaker but was told after the tornado they disappeared. Makes one wonder what else gets skipped