I think that ray the front desk receptionist was awesome. Very accommodating, mvery honest, and trustworthy, meet all my needs, he went above and beyond to accommodate my family’s needs as well truly an amazing personal with great people skills he is not a five star work but a five diamond worker.

N/a enjoyed my stay and the staff

Good Points: * The room was nice, and the staff were friendly. * I appreciated the gym and the assistance I received from Ana, who resolved some billing issues for me. * When a strange odour occurred in my room, the staff promptly offered me another room, which I greatly appreciated. * The hotel arranged a Hollywood Tour, which was great, but for other tour options, guests had to make arrangements independently.

Areas for Improvement: * The food selection in the “market” could be expanded. * The breakfast options could be more enticing. * I recommend ensuring that the hallways to the rooms are cleaned more frequently. General Observations: * I noticed a higher presence of homeless individuals in Long Beach, which might reflect broader social challenges. I even assisted someone in locating a lost phone. * During my stay, there didn’t seem to be many activities available, perhaps due to the off-season.

clean room had decent view

No fridge, TV reception was bad (would glitchout every 20 minutes or so while watching ). Didn't spend too much time in room fortunately. A littles worried about refillable bottles of product in shower (considering guests could mess with them). Second year in a row they "forgot " to call me when my room was ready - I arrive early for convention next door.(no need for early checkin since I'll be nexr door. They had rooms ready but would charge for early check in - I stated just call me whenever room is ready. I finally called at 330pm and they said oh it's ready.. must have been a glitch??(same as last yr same scenario)

When I arrived, I asked about any AX benefits or hotel rewards. While I am a member of your rewards program, admittedly, I'm not a very active member. Even though this was the case, the gentleman who checked me in kindly moved me to a higher floor with a fantastic view. It really made a difference in my stay. Thank you!

The actual shower could have been a bit cleaner. Also, upon entering the first time, the room was extremely warm. I simply turned down the thermostat, but thought it was worth mentioning. Lastly, the "cooler" in the room. It would have been nice if this was an actual refrigerator. Luckily I had ice packs and used ice for my items.

Really loved the staff Julie. She was so friendly and just made the experience so nice for our family of 12. However staff front desk Paula was horrible and condescending. I had to speak to the manager. Very nice place to spend the holiday. I wish they had more staff at the market place because they were short on staff and it was where most people had food order. There were only 2 staff so long line.

Staff named Paula. The market place needs more staff.

The hotel location is quite nice

I did not like the fitness center as I thought that it would be much better especially when the hotel is actually suited on a wonderful location over the coast of Long Beach. Moreover, the parking facility is quite costly as this could be offered in a much convenient manner for hotel guests especially those occupying the facility for long duration. On the other hand, the staff are good and very welcoming, however I encountered a receptionist during my stay that was unhelpful and seemed unbothered, unfortunately she was covering her name.

Wonderful hotel! It is on the pricey side, but well worth it! I travel a LOT and this hotel was definitely one of the best if not THE best. The location is amazing, the staff were so kind and helpful, and we were able to check in a couple hours early at no extra cost due to the room being unoccupied the night before. It appeared very clean in the entire hotel and had a café in the lobby. I highly recommend this hotel. The location was perfect as well.

I cannot think of a thing!

Lovely hotel with great decor. Very comfortable beds. Great food served - Lucy in the coffee shop was brilliant and made our stay perfect! Arginet from cleaning services was also super friendly and made us feel at home.

It very disappointing to pay 50 dollars per day extra to use the parking services. This charge was not clear at the time of booking

We had a corner room on a high floor, and the view was amazing! We loved it. The room was quite nice, and the bed was very comfortable. We also enjoyed riding the swan paddle boats. The hotel is also in a great location, and walking distance to many great restaurants and shops.

The discounts included in the resort fee were not explained very well, but rather listed on a small card in our key card envelope. We forgot about the card, and missed getting some discounts until about the third day. Thankfully, when we explained this upon checkout, we were compensated for the amenities we missed out on. So although we were ultimately satisfied, it just seems that those amenities (in the form of discounts on meals, etc. if charged to your room) should be explained and emphasized more at check in.

The best thing about this hotel is definitely the view. The harbour view was amazing. The room itself is very comfortable, modern and clean. Right next to the hotel you have a private swimming pool and jacuzzi, which definitely makes your stay even better. All the staff were very kind and helpful. In general awesome stay!

You have to ask for replacement of some stuffs such as coffee, cotton swabs etc., which I was not aware and it was automatic even for much cheaper hotels. And some things are more expansive then they should be (eg. movie for $10 available only for 24h and not even in full HD). However you will receive lots of complimentary stuffs, movie included, so there is not much to complaint about.