5+ Stars for the hotel's rating! Great value. Very accommodating to any questions or concerns we had. Comfortable, firm beds. Clean room, with cleaners coming everyday unless requested not to which is wonderful after Covid. Appreciated the hot breakfast. Microwave, coffee machine, mini sink and fridge in the room. Dove shampoo, conditioner and lotion products were very good. Loved that the queen beds had 4 pillows on each one; perfect since it gave us 2 pillows each. Plenty of towels, we never had to ask for more. Lots of outlets. Plenty of mirrors for getting ready, even had a make up mirror. Absolutely would be back. Never tried the pool but looked good. Very close to downtown Napa, and all other area vineyards!

The elevator was rough when it stopped in the 3rd floor. The jerk could hurt someone.

The property was very well located, the rooms were spacious and clean. There was a big parking, which made our arrival easy. We were allowed to check-in early, as we had to change plans due to bad weather, which helped us very much.

The only disadvantage was the lack of lights in the room. We were missing decent source of light that would illuminate the full suite. It can be a bit noisy when your neighbors flush the toilet or take a shower. The pool/jacuzzi area was not very tempting

Smooth check-in. The front desk was helpful. Room clean

overall it was well run. The breakfast bar was mediocre. The food items had several things missing/run out. No plates. Had to ask twice for plates. Didn't seem to care. even after requesting. We were in the ADA room and the refrigerator was turned off. To turn it on had to get on hands and knees with head on floor to find/turn on the thermostat. Of course, then wait about 3 hours for it to be cold. Could have just been unpluged if they wanted it off. would have been much easer to turn on.

the staff were very helpful and friendly, the location was convenient for local amenities, groceries, and for being at an easy travel point to visit Napa and Sonoma, supermarket across the street. The rooms have been redone to a very modern, stylish level. The bed was very comfortable.

this site is CLEARLY an old Motel (not hotel), that has been upgraded on the interior, but still looks late 1970's on outside. the walls, and floor/ceilings are thin, and you WILL hear your neighbors, and they will hear you. It is quite close to a busy road, so please request a room FURTHEST from the traffic for less noise. STILL, all things considered, a very good value stay for Napa Valley. I WOULD encourage folks to stay here and save $$$ to spend on wine and food!

This is a standard 60 room 3-story motel in town. There are elevators and plenty of free parking. The room was clean and comfortable with typical accommodations (Keurig, TV, mini-fridge, etc.), including a small loveseat (vinyl-covered). Double room-darkening curtains helped with light control. I asked for a room towards the back because I am a light sleeper and they accommodated me no questions asked....very grateful for that extra assistance! Location was great, central and safe. They serve free hot breakfast, but I didn't try it so can't comment. I would definitely stay here again.

There wasn't anything that I didn't like. I don't see how this property could be improved.

I needed to do a last minute booking for our work crew and wasn't sure the best way to proceed with the reservation. I called the hotel and spoke with Gillian. She was an amazing help and made the process very easy. She sent me the required information and documentation so that I could be assured all would be in order. She greated our crew and made them feel as if they were V.I.P. Of course, they are indeed V.I.P. for me, so it's nice that they were treated as such. The rooms were very comfortable and the breakfast was very good quality.

Nothing, everything was top-notch!

Close to important stores ( walkable ) like Marshall, Chipotle’s target. Free parking. Good breakfast. Excellent staff.

A little bit old. Yo need a car to go the main town ( but just 5 minutes car distance). But to be honest for the price is an excellent option to sleep and take a rest after a day in the wineries.

Love the in room Dove products. No need to bring shampoo, conditioner, or lotion. Comfortable beds. Friendly and responsive. Indoor hot tub. Elevator. Like that they provide a breakfast.

Only served sausage as a breakfast meat. We were there 6 days. Maybe change up with ham, bacon, etc... Room lighting is dim. No overhead lighting.

Good breakfast and assortment of food. The daily cleaning service was excellent.

No coffee creamer for 3 days. When asked if there was more cream, we were told the manager was out of town and was the only person who could buy cream. I made our checkout for 0915. We ran an errand and came back at 0900 to find our keys were already deactivated.

What can I say about the Hawthorn, it was great! The staff was exceptional! From the amazing Front Desk clerks to the housekeeping team, to the staff in charge of breakfast, everything was great! The room was CLEAN!

If you are traveling southbound on Soscol, you can't see the sign for the Hawthorn. I don't know who would be responsible for this, but the foliage needs to be trimmed back to see the sign.