Rooms were attractive with good access to power and plugs. Hotel lobby was beautiful. Access to food, drinks, recreation was excellent. So much offered on property. Loved sitting by the firepits and listening to live music inside. Great experience. Would've loved to have stayed longer!

Getting the King bed we reserved and our rooms near one another would've been better. Originally the rooms were on separate floors. Not great being separated from the kids. When asked for closer, got on same floor but opposite ends. Not horrible but not preferred. And not having the king bed. The only issue was from Booking.com. Every hotel we booked through the site had our names wrong in the reservation and employees could not find our reservation. Took the manager each time, to search in different ways to find our reservation.

Bar, some food on site, large pool, hot tub, good sized fitness center. Employees were extremely helpful.

The furniture in my room seemed a little bit banged up. The refrigerator was placed in a cabinet in which the door wasn't hung properly so every time I went to open the door, the door was being dragged across the carpeting. It surprised me that either a maid or a previoushotel customer hadn't asked to have this fixed.

Check-in was smooth and fast. Angela was empowered to give us an upgraded room for our anniversary and we were so surprised and impressed. Our room was modern and clean. Location was fantastic--we parked for 2 nights and never needed the car as we could walk to all meals, bike tour start, casino, movies, shopping. It was fantastic.

We couldn't find the fan nor fan switch for the bathroom. The pool snack/drink service staff closed at 4:41pm when it was listed they would be open until 5pm--need better management for this part of the resort.

1. There was no “in room” maid service for brining in new coffee and towels each evening. 2. Elevators were very full in the AM and PM and we had to wait for 3 different ones to bring our luggage down on the day of check-out. 3. One of our rooms was not ready when we arrived and the lines in the lobby were quite long. The front desk was supposed to call us to let us know when it would be ready…but they forgot. On a positive note, our parking was comped due to this inconvenience

The staff, the staff and oh yeah, the staff. Way to make a person feel welcomed and happy. Instantly when i walked in, I was greeted with a wonderful scent. Made it to the front desk and all I see are smiles and eagerness to help. Check in was fast. Pool staff was fun. Loved my stay. I'll see you again.

Nothing

I have been in Palm Springs many times and I’m crossing from Los Angeles to Las Vegas, and then normally staying in a different hotel, this time we choose this accommodation and we really liked it! It is nice. It is large. The wolves are quiet and big. The only thing is the bathroom the typical US bathrooms from the 90s, so they really need to remodel it

Location is wonderful, few minutes walk to Main Street in town and the Casino Staff all lovely !!! Nice hotel. The lady that served us at breakfast was so genuinely lovely. The buffet breakfast for $20 is wonderful !!!

Around the pool people had obviously left lounge chairs but empty glasses and trash left around. Corridors need some new carpet it looked a bit tired

The staff were very helpful and exceeded all expectations. Great atmosphere and welcoming Hotel. Main bar area was excellent and very comfortable with easy access to outdoor area. 5/6mins to main town area.

Having to pay for parking.

Food, facilities were lovely and also kid friendly. Every staff member was so nice, and that was a big plus.

A minor detail but the way the sinks are designed, kids cannot reach the sink faucets/water which means hand washing was difficult. Maybe step stools in kid rooms would be good?

Location excellent Food also really good. I do have to say JUSTIN AT THE FRONT DESK WAS THE BEST!! Please let him know. Thank you

Mattress wasn’t very comfortable and we reserved a room with a balcony and didn’t get the room with a balcony