Good location (3 bus stops from transit center, most supermarkets ~1 km away, grocery, pharmacy). Room very comfortable. Bathroom was very clean, room also clean. Staff was always there, extremely helpful and polite. Fast internet connection. Price was probably the best compared to other hotels in the area.

Room carpet and furniture a bit old. A/C was on some occasions noisy. Stayed for weeks. My only complaint was having 2-3 times towels fresh-washed, still with old stains. Had an issue with wi-fi for 1 day although I stayed very long, so this was rather the exception .

Our Room AC/Heater is extreme loud with fan or off, the unit needs replaced, we could not use it at night due to the extreme noise...the hair dryer on the wall was down, new one laying in wall holder on counter to use.. The toilet had a drain leaky tank...after use always on...the TV did not work till we got manager/owner to come over...Room 112 is behind huge foliage needs trimmed...all in all just basic needs done new toilet, new AC/Heater..another light fixture is also needed on the desk...get back to them to fix..

OOPS...read like vs typed in wrong space...is what we did not like...all like was intro to unit by gal, beds were good... try to upgrade small issues..

Convenient location, well-maintained facility, friendly staff, reliable Wifi

There was no breakfast except for in-room coffee, and ONE pastry (there were two of us). Who knows how fresh the pastry was? We did not eat it. This was my first ever stay at an ABVI, although I've seen them all across the country. I have always been a bit leery of them because generally they don't look very inviting from the exterior. I have to travel to Palo Alto a number of times per year for medical treatment at Stanford. We generally have to stay one night due to the distance we have to travel. We've stayed in almost every budget hotel from South San Francisco to San Jose to the East Bay, and have never found one we would return to, until now. I was quite surprised. Our room had been entirely remodeled (not piecemeal like some places do.) Although the room is small, it was very clean, and so nice to have a new, clean bathroom. My only complaint is that the pillows were not very comfy, although the bed was. I got a great rate for the room, and it is literally just minutes from Stanford, so we'll be coming back for my next visit.

The check-in clerk was very young and not all that friendly, but we had no issues with check-in.

great room and courteous staff

My stay was excellent. I was travelling alone and the front desk attender was really friendly which makes me feel comfortable, He even helped me to check in early as my flight landed early in the day. This was really nice. When I came back at late night he was also there which makes me feel safe. The coffee and the pastry for the breakfast was also good. Room was clean. I usually come to PaloAlto every few months and I hope to stay in this place in future too.

Staff was very friendly and accommodating, whether it was night shift, morning or afternoon shift. Room is really excellent for the value as the bed is comfortable and equipped with Microwave, fridge, hair dryer, iron, and a small amount of snacks and drinks to enjoy. Free parking on site and a nice, safe area. Highly recommend ☆☆☆☆☆

The staff was excellent, very kind and accommodating. The location was great and the room was very very clean and comfortable. The beds were very comfy and nice. It was a very quiet room and we slept great!

The room key card was a bit difficult to work.

Clean, well appointed room. Even had water and breakfast roll.

Crazy lady pounding on doors in the middle of the night. Police came quickly a few times and spoke to her politely but firmly. She was tapping "shave and a hair cut, two bits" on the a/c cover. 😀

No breakfast is served. Why this question?

Mattress covered with crinkly plastic cover. Bedding came apart each night (for 6 nights) within an hour or two. Why does this happen?