The location was great. Staff were friendly. The mattress was comfortable, there were 2 comfortable pillows (most hostels only provide 1 pillow per bed), a warm comforter, a blanket, shades to pull down to make one’s space (capsule) private and warm. There were lockers in the room. There were and a table and a small desk at which to eat or work. The hotel/hostel is decorated with music memorabilia. The small common room had complimentary coffee and tea and usually apples. Housekeeping staff did a great job keeping the rooms and common areas clean. Additionally, guests could sit in the big bar/restaurant/audience section of the lobby. At night guests could listen to live bands for free, as the establishment is also a performance and rehearsal venue. I would definitely stay at this hotel/hostel again.

The website advertises that there is a kitchenette with the following: stovetop burner, fridge/freezer, sink, and cooking utensils, but there were no stovetop burner, sink, and cooking utensils. Water from the bathroom sink was at best lukewarm. The shower knob was loose and therefore the control of the shower water temperature and pressure was quite difficult. Most of the windows lacked screens, which allowed mosquitoes inside. The were no towel bars to hang wet towels.

The room&bed was super comfortable and well equipped. Kinda like a capsule hotel in Japan. Restrooms are enough because there are both private & public ones. The common area is a little bit small but with sofa and tea coffee. The location is good for the daytime especially if you take the cable bus. The hostel is part of the building which is also part of the music studio, you can hang around the building and listen to the songs through QR codes on the wall beside the historical band pictures.

The first thing,you only can get the breakfast through other ways. Second , the voucher and information mentioned via system email is outdated. You have to book in advance for the music tour otherwise you will only have self guided tour which is good though but below the expectation (as I book here for the tour). The location is not safe enough for the night if you walk from the union square to the hostel.

Outstanding place! Rooms are newly upgraded and extremely clean, bathrooms are always clean, bed was comfortable. The hotel is quiet despite the music stage on the first floor. We went with a 1-year old baby and were extremely pleased. They have a small common room with coffee, microwave, and fruits always available. They also offer to keep your luggage for free after you check out. And the price is unbeatable!

The neighborhood has a lot of homeless people, although the street where the hotel is located was OK. We didn't feel unsafe though.

- Impressively clean, especially bathrooms - Privacy of bathrooms - they were individual, and were on a corridor rather than attached to the dorm rooms - The privacy offered by the "pods" as well as their relative spaciousness. I don't like the thought of strangers being able to see me when I'm asleep so this was perfect for me - Fridge, sink and desk in dorm were really handy. I had a four-bed room which was cosy but not cramped. My room mates were nice and respectful - The area was fine as long as you didn't go south into the Tenderloin (which is awful in terms of the number of homeless/addicts/mentally ill, I strongly suggest you avoid it, as well as the Civic Centre). I just walked north up to Nob Hill, into China Town and North Beach etc and had a great day exploring

- The mattresses! They were really bad, so thin and unsupportive. If they could replace them with something more comfortable, this would be a great place to stay. I'm still giving it a relatively high score overall because I paid 35 euros a night (think this may have been a special deal on Booking, not sure if it's the standard price) so the place does offer value for money and I felt comfortable there. - The corridors don't smell great, they need to work out a way to really air the place out.

I have stayed before in pods and usually they get super hot. Those pods though did not- you have a fan and a lamp, and did not feel like I am getting super hot. It is a first. You also get a curtain so it is very cosy and you do feel like you have your private space in there despite being in a 4 dorm room. I know someone complained from the noise. I am a light sleeper and I slept like a baby in those. I later moved to a single room where I had more noise than this room. Mind you, I was further away from the stairs so this may have helped too. The stairs to get on the top bunk are solid good👌 We got a sink in the room too. In the common area, you have water stations and an all day coffee station. They also offer almond milk, paper plates, disposable cutlery and a microwave. Trader Joe and Whole foods are less than 10 mins away walking so you can get some food like salads, or ready made meals to eat. We had a fridge in our room, which actually did not work and some of my food went off (note- staff did not know there was a problem before I told them and they said it will get fixed). The rooms and bathrooms get cleaned daily. You get toiletries and towel given so all good. ***Location wise***- It is ok even at night. There are few homeless, but you are not in the center of it like some other places in SF so you can feel safe.

The fridge was not working. The reception is open 8am to 11pm. There is only a number to call if you need something after 11 which is bad. I think a lady in my dorm had a defective pass and had to wait to 8am to be let in. Small annoyance was there ia not enough space in the rooms for the suitcases. Dorms are on first floors, single rooma on second so be prepared for stairs. However, this is the case with most placea in San Francisco!

I have stayed here on a few occasions because I am a travel nurse and was able to just walk to Sutter Van Ness hospital. I was there when they were doing the construction for the now finished restaurant and the noise wasn’t too bad (I work night shift). Even during the day I was able to sleep. I have stayed in the pod rooms and also the single private rooms. My favorite room is definitely The Janis room. The people I shared rooms with were always nice. The staff has always been friendly and would remember me when I checked in and out. All the shared rooms I have stayed in have a locker and refrigerator/microwave which is convenient. Housekeeping was always around keeping the place clean and would give you a towel if you asked. The beds in all the rooms I stayed in were comfortable. Loved all the music memorabilia on the walls. Also liked to listen to the bands practicing. The new restaurant has great food and drinks at a decent price for San Francisco. Loved that I got to see bands playing for free since I was a guest there. I always try to stay here if I’m in town. Union square is a short walk or you can take public transportation which is so nice to just have down the street. Nice way to save money to enjoy the city.

No elevator, but it’s an older building so I understand.

The themed room was excellent - it would of been great if you had a record player or some kind of music device to listen to music during the stay. We stayed in the Metallica themed room so Metallica records or a playlist.

We were on the second floor. All bathrooms were in use on each floor so we had to wait but that's to be expected. The cleaners were out but the shower I eventually got into had a wet towel on the floor. Didn't realize there were no shower supplies in the shower but in the room so had to go back. It would be good if you had the refillable dispensers.

Great location and great food around the block. The pods are so adorable, confortable and the customer service was great. The theme for the hotel is excellent, the lobby is a bar / stage. There was a comedy show when I walked into the building to check in, which was a pretty sweet first impression! I loved the show in the basement, the band was amazing and I had such a great time. They provide organic coffee and almond milk! Definitely coming back here!

Check in was easy (I actually was able to check in very early) and the room was very quiet. The capsules created a nice sense of privacy. I got a concert the first night I stayed which was a nice surprise with dinner, and I loved the hallways lined with all the pictures and quotes. Also fun to have the cable car only two blocks away. I bought a three MuniMobile pass and road it to my heart's content.

I wish I had brought a sleep sack because the bedding was too warm for me and the fan in the capsule could not do enough to cool down the space. I wish the capsule had a regular plug instead of USB ports for electronic safety and so I could charge my laptop (the desk area was always full of other people's items). The mattress was starting to break down so hopefully those get replaced soon.

The staff were incredibly friendly and kind. When we had to leave early, the front of house staff were understanding and helped us through the process. Friendliest staff ever! The rooms were very clean and the shared bathrooms were surprisingly lovely. We were put in the Greenday room which we loved.

Nothing they can change but Tenderloin isn’t the best area as a tourist. There are a lot of houseless people, who are all fine and pose no danger, but you will probably see some weird stuff especially if you go out at night. Nothing dangerous but can be off putting if you’re not used to it.