We were very well taken care of during our stay at The Mansion on Sutter. The place is absolutely beautiful, feeling like a museum in addition to being a hotel. The staff was incredibly attentive to our needs. We were celebrating a birthday and were delighted to receive an upgrade, which made our stay even more special. We also discovered a fantastic gourmet Italian deli right in front of the hotel, and the food there was excellent. All in all, this was an amazing experience, and I would absolutely return in the future—something I’m already planning to do. Thank you to the very kind and generous staff for making our visit so memorable!

The breakfast could be a little better. It felt more like a 3-star breakfast. But they brought breakfast to our room suoer early the morning we left and that was very thoughtful.

This is such a special, historical place. The staff was so kind and welcoming. They even upgraded our room and put extra touches to make us feel welcome. Very comfy bed and luxurious bathroom.

Only suggestion would be to add more easily-accessible plugs in the room - but not a big deal and understandable given the historic nature of the property.

The breakfast was great! Many options and the food was fresh. The attendant was so kind and was the best barista! We had a couples massage in our room. The staff went above and beyond to make us feel welcome and were extremely attentive. Well worth the money. I highly recommend a stay here.

Everything was great!

We were upgraded for free since they had lots of availability. The house is absolutely stunning. I booked a room here on a whim because we walked past it and it looked so beautiful on the outside. I was so happy to discover it was a hotel!

Parking is expensive but has to be done in San Fran

The place is special. AMANDA made us feel special and is very professional and service oriented Will definately stay again and recommend to all. The Continental breakfast was available from 7am right up to lunch hour in the front parlor. Glass of wine on arrival. Fresh fruit, soda and chocolates, in our room. The soda was 2 cans of coke, I suggest offering plain sparkling water as well as many people don't drink sugary sodas. However I am certain if I had asked to swap the drinks it would have been happily done.

Nothing. However, constructive critic: Shower door seal and hand towel rail hanging loose so minor maintenance for this historic mansion. Due to staff shortage from Covid 19 The restaurant trades only 3 nights a week, very limited seating and does not cater paying guests or any room service. On the evening we arrived after travelling all day there was no seating availability and there is no in room dining service at all. However this made us go out and explore the surrounding area and we found lovely little fushion restaurants within 15 or so minutes walk. The bar fridge in the room and our friends room sits directly on the carpet so the door rubs against it to open/ close. If the fridge leaks the lovely carpet would be soiled.

It covered what we wanted and needed. (We are not big breakfast fans.) My husband would like cereal.

There were no napkins. Also a trash can to dispose of coffee capsules.

Stunning home, so unique and wonderfully updated. Room was beautiful, comfortable, had nice accessories. The staff (1) were very friendly and helpful. There was basic breakfast to grab in the morning.

Limited staff, had to wait 40 mins to check in as only one person was working and was helping someone else. Restaurant has not reopened since COVID, due to staffing. Parking was $50+

Wonderful mix between classic elegant design and updated living spaces. The entire staff was exceptionally friendly and the entire property was spotless.

Everything about the property was great!

Wow. We had really a wonderful stay at this Mansion in San Francisco. It’s like a little castle in the middle of San Francisco! We had a great welcome by Amanda, who was delightful. Our room is superb. We loved everything about this hotel. Would definitely recommend the experience.

We decided to look for a hotel that was not part of a big chain and came across Mansion on Sutter. The hotel was so welcoming, clean and comfortable. It was spotlessly clean. Bed was so comfie. Fitness room was modern and clean. Hotel building and reception classic and quality. Lots on interesting art and antique including the furniture. Really enjoyed our stay there and will visit again

The bar area was sadly not open. it looked really cool and when re-opened will add to the offer.