The first room assigned to us was very bad. We asked for a room change which thankfully they obliged. The room on the second floor had a lot of sunlight and even though it had a garage view, it was nice and cozy otherwise.

Location is a bit iffy. Lots of homeless problem that is plaguing SFO is right there next to you on the streets. Not the fault of the hotel. Also if good rooms are available, please assign those to your guests first. The first room assigned was very bad.

Love the location to downtown. Everything is within walking distance to hotel. Love that Mel’s Diner restaurant was attached to hotel. Food was good, but the customer service/restaurant staff were friendly and personable. Made dining a great experience.

When we arrived the hotel reception staff were tepid at best. They were professional, but not warm and engaging. Luckily we’ve stayed at this hotel in the past and because we like the amenities we somewhat excused the “luke warm reception “ upon arrival.

This hotel is absolutely GORGEOUS. Incredibly well-appointed room (small but lacking nothing). Bathroom was just beautiful. Beds were amazing! Lobby and stairwells were downright stunning. And the staff was WONDERFUL! Super friendly and thorough.

Arrival was a bit tricky, since we needed ADA parking, and we were sent to lot accessible only by stairs. Once we checked in and figured that out, incredibly great accessibility! Also, we didn't receive cleaning service, and we weren't sure why.

The property was very well maintained. The staff was amazing and I love the gated garage. I must say the beds were so comfortable even the pillows were the perfect amount of fluff and comfort. I absolutely loved the decor inside the hotel. It had its own charm. We definitely took advantage and took some beautiful pictures.

There’s absolutely nothing negative. I have to say about this property.

Quiet and safe location. Public transportation closed by

No room cleaning and house keeping during my 2 rooms 3 nights stay. Front Desk said this is COVID policy but not stated in Booking.com hotel information for customer awareness. Front Desk staff insisted no room rate discount for this policy which is not fair to the hotel guests.

I dropped an earring on the floor, when I crawled around on the floor, I noticed little bits of what appeared to be peanuts imbedded in the rug. It was also very dusty underneath the dresser, that is where my earring was found.

We had to go up and down stairs to get to the parking garage which wasn’t a problem before my surgery but afterwards it was a bit dicey going up and down the stairs after my surgery. The room was very small. OK for one person.

The room was spacious and everything was clean and tidy. The facilites were in perfect conditions and the location was excellent for our needs. We walked around, found a few good spots to eat and even rode the cable car from the stop at California & Van Ness.

We booked the room with a crib for our 2-year old kid and when we arrived (10:00PM), the crib wasn't there. Luckily, the staff was very responsive and solved the issue in less than 15 minutes.

Lovely hotel, great room, very comfortable.

This is right on the edge of the part of SF that you don’t want to be in, if you can afford to stay somewhere else. Google Tenderloin if you want to know more. We still had a great stay though. Couldn’t fault the hotel or staff.

Comfortable beds, good toiletries, very clean, accommodating staff. Hotel looked renovated.

Even though the hotel's location might be convenient for tourists, it's at the edge of the Tenderloin area which is quite unsafe, and it's surrounded by some dodgy-feeling streets.

The rooms were clean. The beds were comfortable. The lobby was welcoming and had everything we could need. The staff were excellent.

The location wasn’t great for walking around, but it is close to the War Memorial Opera House, which is what we needed.