The look and feel was awesome. Kids very much enjoyed the heated pool and contact with other guests. Funky and cool and so much history! We were welcomed by great staff every time we walked in and at check in we got lots of info about where to go and what to do. We felt very save even though the neighbourhood felt a little bit rowdy especially with the 4th of July weekend. The beds were AMAZING. Lots of great food around the corner (try Pho 2000).

We would have liked a fridge (used our cooler instead so no problem). Shower wasn’t always as hot as I wanted it to be (I let them know and it was a valve thing so it could be fixed). The bathrooms were ok, but I guess I expected a little more. I think a makeover would be cool (lose the bathtub and add color?!).

Facilities were great the room was spacious and comfortable. The iconic pool was heated and saltwater, which is always a plus .

The location is good but i wouldnt walk around the area by myself at night as a woman.

The tenderloin can be a bit sketchy, but staying here was such a pleasant surprise. Didn’t even feel the hustle and bustle of the city once you entered the property. The heated pool was great. It closes late at 11pm and it was perfect for a summer night swim. The front desk staff was mostly friendly, we only experienced one that seemed bothered. Maybe it was an off day for them. You have to check in at the front desk when entering the location and this made it feel very safe.

I did not like that the entire second floor is carpeted (the outside walkways). There were many areas that looked constantly soaked and I couldn’t stop thinking about the bacteria living on/under the carpet.

The overall stay was wonderful. The room was spotless, the staff were very friendly, the beds were comfortable, and the robes were a bonus. On Saturday night, there was a gathering at the restaurant/bar. Fortunately, we were in the back, so the music didn't bother us. The restaurant/bar was closed during our stay, so it was very quiet. The best part was that it felt very safe because the courtyard is away from the street.

Bummer the electronic gate to enter the courtyard was not working.

We were Immediately welcomed by Orlando who was the best! So friendly and accommodating. Great parking option, with good surveillance for a small fee. With In walking distance of the Bill Graham venue. Courtyard, pool area very cute- comfy lounge vibes. Room was very clean, with comfy beds! Easy entry for guests and yummy complimentary treats in the lobby. Staff was extremely personable, gave great recommendations of the area and made our stay so pleasant! Would definitely stay again! Above and beyond customer service :)

A microwave or mini fridge option in the room would have been a nice addition.

The staff were phenomenal! I am traveling with my 11 year old daughter, and we both felt completely safe and comfortable with them. My daughter is apprehensive of speaking to new people, but they all met her with kindness and friendliness that made her open up. We both loved learning some of the history of the place, which is extremely well maintained, the staff all seemed genuinely excited to share the information. I can not say enough good things about the Phoenix! They are all Rockstars Thank you to you and all your staff for your hospitality.

I wish the weather was warmer, so I would have been more inclined to enjoy the pool as much as my daughter. I can't fault the Phoenix for that, though. We enjoyed our stay there, thoroughly.

We loved the Vibe and the old motel/Hotel setting! It was very clean and thr pool temp was great after a long day of walking! The Best was Robert at the front desk! So friendly and helpful. We lost a blanket and he stayed after work and went through all the sheets himself to look for us! He was so kind and went way beyond what any manager would do! Everyone there was friendly and we are looking forward to going back.

We loved everything about our stay!

Quirky. Does not feel like you are in the middle of a city. Live music while we were there on the Saturday night. Finished by 9, so no issues sleeping. Despite being in Tenderloin, felt safe at all times. Area seems to have improved since we last stayed 2 years ago. Plenty of cafes and bars within a few blocks.

Always a pleasure to stay at the Phoenix! We love how friendly the staff are, and the overall vibe of the hotel. It's got a great pool that they keep heated. The rooms are clean and modern and the beds are comfortable.

The area around the hotel can be a bit dodgy, so if you have to walk around make sure you keep your head on a swivel and don't leave any valuables in your car. Its hard to see so many people struggling on the streets, but once you're in the hotel you feel very safe and relaxed. It's truly an oasis!

This Hotel was the highlight-stay-over of our road trip - beautiful hidden gem in the more suburban area of San Francisco - incredible friendly staff. The hotel Manager Orlando took really good care of us! The hotel is situated in the area of SF where you find more homeless people. We always felt safe and we actually loved the edge, its part of the suburban experience and made the place even more special. Great courtyard with regular DJ's and parties in a super relaxt vibe. This is from now on 'our place to stay' whenever in SF!