Loved the interiors. Great friendly helpful service. Comfy bed. Top notch toiletries.

Location was a bit sketchy at night which meant with teenagers we couldn’t really let them go for a wander. On the other hand it was close to the mission area which has the best food and we also found so many other local places to eat. Some really cool street wear shops too. Our kids actually preferred the location to Fisherman’s wharf as they found it more authentic and interesting!! I think a 2-3 day stay there is sufficient.

The Kelly Wreastler design as always is impeccable and beautiful and tasteful all around in lobby, the rooms and restaurants. You can’t find a better rooftop view than Proper in SF and on weekends it’s always a cool crowd. The beds are so comfortable the shower just perfect and most of all the staff are so helpful. I had a meeting 5 minutes after I arrived and they helped me with an early check in to get to my room.

The location is not great but that’s just SF. You have to uber in and out. Don’t walk around.

The hotel is lovely - very modern, high spec, great rooftop bar, restaurant etc. Everything inside the hotel is perfect.

The area. I haven't been to San Francisco for over five years and the homelessness is out of control - you cannot walk around the hotel, you need to get taxis everywhere. It's not the hotel's fault at all and they do their best to support guests e.g. car service within the city. It's also not unique to this hotel, the entire SoMa area is similar. Devastating to see.

The staff and service was excellent. The hotel is beautiful, restaurants amazing, room is great and good toiletries.

The location - I wasn’t aware prior to booking that the hotel was in Tenderloin which has a lot of homeless and high in crime. I wouldn’t have felt safe walking anywhere from the hotel. However there is always hotel staff at the door to escort you to and from transportation and the hotel even has a free shuttle. However if you are looking to stay in a walkable neighborhood, I’d look elsewhere

The breakfast was superb! We had the Shakshuka on the rooftop and also had breakfast on the first floor patio restaurant. Excellent food and service. Hotel is centrally located between two playhouses, the Golden Gate Theatre and the Orpheum, both of which bring me to San Francisco. I highly recommend this hotel to friends and relatives.

I can't think of anything about this hotel that I did not like. Every detail about comfortable accommodations was addressed by the staff and amenities in the room.

Loved the hotel. Parking was hard. We had a long day of travel and delayed flights. Arrived at night. Couldn’t figure out where valet parking was. Drove around the property multiple times. Had to call front desk 3 times to get someone to come out to us and help. Eventually things were fine and the hotel marvelous.

Close to what our plans were

It is pricey, the south side of the hotel is ok when using the valet. The north side on market street unfortunately has a lot of homeless, not a place I felt comfortable walking with my wife

The customer service was exceptional, Caroline was rep that checked us in she was professional friendly, and super helpful. The room very retro and jazz loved it, very clean and inviting. Although the hotel seems to be located in a rougher part of SF, I felt safe and secure. The roof top Bar ANd restaurant Charmaines loved it. My wife and I definitely going to make this our regular vacation spot.

There was absolutely nothing I did not like.

Extremely kind and helpful staff, with a special mention to Tuan, the bellman!! Nice room and super comfortable bed. Beautiful rooftop bar and restaurant.

Neighbourhood did not feel very safe, although we had no incident to report.

Loved the room and the decor, loved the lobby and decor. Loved the other guests - so many from Europe!

The sad situation with unhoused people in streets on blocks near the hotel.