The staff was nice and helpful and the facilities were minimalistic and modern. The rooms are compact and have pink/purple-ish colored lighting, which I believe plays well with the ingenious and creative concept. You can do self check-in in the computers on the lobby, but there is always someone there to help out anyway. We arrived a little early for check-in time, and since our room was ready, the concierge girl was super efficient and nice to let us get our room. Even later, we felt like getting a room with different features to be more comfortable, and she was really nice about it and helped us with that as well. Another thing I liked is that you can only enter the hotel if you are a guest and have your room key.

We had a 5 night stay. The room itself was clean at our arrival and we know cleaning staff passed by our room on the third night because they left extra towels. However, they only took the trash out on the second night when we called and asked them to. So, on the fourth night, we took the trash out ourselves. Also, the location is in one of the mayor streets where homeless people gather to sleep at night. I guess this contributes to the area outside being dirty with trash and smelling weird. Since we were two girls, it was okay because we always kept together. But it may not be so great for solo girls traveling.

The service desk was incredibly helpful, special thanks to Eric for making our stay comfortable like home and to maintenance Ezekiel who fix the small shower leaks in a few minutes. Hotel's facilities and renovated room exceed my expectations. Our jr. suite room was spacious, freshly renovated with modern details and very clean. When I say clean, I mean very good cleaning everywhere: on the room floor, in the bathroom etc. NO hair, dirt or dust left from previous guests, which is rarely happens lately in many hotels we stayed at. Hotel provides 24/7 fresh coffee in lounge room. There is a modern coffee machine which makes coffee from beans. Continental breakfast in the morning (few kinds of cereals, yogurt, croissants and snacks bars and cake) made us full for the morning start. We asked to put some food in the fridge and service desk staff helped with that very professionally. Fridge has lock The hotel located right across MUNI and BART stops. It makes our travel from the airport and around the city very fast and convenient. No need a Taxi from the airport, use BART, it takes 35 min and costs 10$/person. The Big Bus hop-on-hop-off stop#7 is very close as well. Yes, there were some homeless people on the street around, but it is not the hotel's fault. The hotel has security in the lobby and doors have key locked entrance to the building, so we felt very safe inside. The overall stay was very pleasant and convenient. Thank you for your hospitality.

Nothing to complain about hotel. The hotel personal made our stay 💯 pleasant. But city should do much better job to clean San Francisco from homeless people. It made a very bad impression and ruins tourism.

The hotel is located at a very central location with a good connection to public transport.

A more comfortable seat and workstation for the reception staff and a second coffee machine would be great. Otherwise the minimal style could look a bit poor or stingy. The Market Street is often a place of refuge for the homeless. However, we did not feel harassed or threatened.

The amenities and staff were great.

Location is not good. Unfortunately there is a lot of homelessness around the location. It's fine during the day but as a woman traveling solo, I didn't feel safe at night. Make sure to use Uber /Lyft to get back at night. Do not walk or use public transport.

The location is incredible in center San Francisco, really easy to connect using the public transport system of the city. The Hotel has a really good GYM in the basement. Breakfast was good, but a little too simple. Room service was really nice and polite. There are water refiling stations in each floor.

The location is full of homeless people, what is not great but is how San Francisco downtown looks like. Some of the staff was really helpful, but contacting by email solved the problems we had. The room is separated by a small glass door from the bathroom, what for some people can be a problem.

Location, location, location. Located on Market Street about 0.5 miles from Moscone Convention center was ideal for my trip as I was able to easily walk back and forth from the hotel to the Convention center for my meetings.

The room was very small and did not have a chair and desk to sit at. Granted, the space was already very small, and there was no place to put a chair or desk as a permanent fixture. But possibly, having a folding chair (in view of the space limitations) would have helped. It would have been nice to have a chair to sit on.

Centrally located, staff is friendly and helpful and work hard. Rooms are cosy and clean. I would recommend this place to friends who are on a budget.

The mattress was fine, but the pillows were too big and thick. I had a terrible neck ache because of them. Ended up using the towel as a pillow instead. The lounge tables were quite dirty post-breakfast, I guess they are saving the cost of having a separate shift for cleaning the lounge in the mornings. Breakfast itself was surprisingly sparse. It's only worth using if you are in a hurry in the morning. The Chromecast option on the TV was so laggy that it was unusable. I ended up never using the TV.

The decor was cool and the electronic extending bed that give you more room to move when you weren’t using it

There could be more options for breakfast especially for dietary options as I was unable to eat as nothing suitable Staff could have a bit more local knowledge regarding transportation options as nobody was able to assist so we had to just wing it and didn’t realise we were located in the area we were which is apparently notorious for homeless drug and assault issues .. we personally felt okay going out bit others could be intimated

It was very clean and tidy. Efficient use of space, easy to access and find. Also staff were very competent and kind.

Didn't have any breakfast left by the time we got there about 30 mins after breakfast had started. Also no coffee cups left had to use tiny disposable ones? Staff member very nice about it but there was nothing he could do?

The process for checking in and handling anything administratively went quite well. Most hotels have a spot for pulling up to the property and unloading. I found this to be lacking or, at least, not well communicated. The room was clean, well maintained, and fully functional.

I am used to a property that allows me to have an actual chair for each guest and an actual horizontal surface (like a desk or table) to work or eat. I found neither at Yotel. I realize that this is available in the community space, however. Most likely due to my age, I did not appreciate all the tech gadgetry involved in staying in the room, although I found it very clever. Stayed at a Citizen M property in the Netherlands and preferred it to Yotel. Sorry!