New, clean, person at the desk when we got in early was so accommodating. She let us get into the garage, and store our bags with her until we could check in. She also advised us that we could check in early on a ground floor room right then or wait for a better room up a few floors in a few hours. The happy hour with wine in the evening and coffee in the morning was a nice perk. Nice to have 2 EV chargers dedicated to Teslas which I drive.

The #1 thing that bothered us was on the morning we were to leave, we had the do not disturb sign out and at about 9:30am, the maid knocked on our door, after she had already asked me when I went out for coffee, when we were checking out. We found her to be too aggressive and had we been asleep when she knocked, it would really have been maddening. Why post the DO NOT DISTURB Sign?! The sink area offered very little space for this mother/daughter to have room for makeup although the bathroom was quite spacious. There seemed to be a constant low whistle due to the wind. That may have been due to the fact that this was in the spring and there is a lot of that in CA at this time of year.

The rooms are clean, spacious, and nicely decorated. The location is quiet and walkable and safe. I liked the coffee station in the morning. Nice setup with plenty of options for coffee or tea. The hotel courtyard is a really nice space for enjoying the fresh air! I also loved the window nook in our room! Lovely place to sit and read.

The only available WiFi connection was very unstable.

This hotel was very close to our destination, The Fillmore. It was very clean, and the staff were very friendly and professional. We were only there one night, so we didn't use the other amenities. The room was fairly large for San Francisco standards, and it had a balcony which was great!

The room when we walked in had a musty smell to it which happens to me a lot when I stay in San Francisco. You quickly become nose blind to it, so it wasn't a problem. $49 per night to park is pretty outrageous even for San Francisco. This is for self parking not valet. We took a ride share everywhere as not to have to pay several times for parking, so it worked out, I guess.

The staff was friendly, helpful, and professional. The hotel's location in San Francisco's Japantown is exceptional. (We all need to explain why we are not living in SF.) The wi-fi was fast and free throughout the hotel. The rooms are clean and well-provisioned.

My routine was to have the hotel's excellent coffee, which was located in the lobby, every morning. I drank my coffee at a hotel table in the lobby while reading the New York Times on my laptop. However, the piped-in background music was way too loud. Furthermore, the music played was rap or other tunes inappropriate to morning tranquility. Also, the hotel facilities themselves are showing their age--the management needs to refurbish the facilities, perhaps floor by floor.

The location was amazing, specially to enjoy Japantown. Lovely region to walk, even at night. The rest of the city is easily reachable by a short bus ride. Staff were helpful to provide things we needed (a pair of scissors, bicycles etc.) and even the housekeeping staff was very friendly. Rooms were great, and the free green tea provided was delicious. The courtesy coffee in the morning and wine in the evening was a nice touch.

It was great to have free bikes to use, but they need some maintenance.

The beds were very soft and comfortable. The room was clean. I like when the bathroom has the vanity in the same room as the shower as this one did. The hotel did have their own parking under the hotel, that was good because it made me feel safer about having to park my car in the city. It was a small parking garage though.

Everything was great! We did have to pay for parking, but that is not uncommon in the city.

This hotel is just in the right spot - Japantown and all it has to offer. It's easy to get to anywhere in the city from this excellent location. The staff is uniformly friendly and helpful. The lobby decor and ambience is welcoming and pleasant.

The bedding and the pillows. The beds were never made such that the bottom sheet was actually fitted around the mattress, and I'm not talking about a fitted sheet. (the sheet slid around a lot). The pillows were never comfortable, even if one tried to stack the pillows to achieve some kind of firmness for one's head. Wish there had been a chair in the room (other than at the desk) for reading.

Great room, get the minimalist approach but a bit more storage space would have been good given the overall space in the room. Great shower, air-con etc. location was perfect with good access to all well known tourist spots in San Fran and some great eating spots in local area. Parking was easily accessible and great convenience albeit very expensive..

Another storage area in the room would have been good

Great location! 2 minutes to Japan Town, and close to USF where my nephew goes to school. Loved the Japanese (and Korean) restaurants - all of them had fantastic food and fairly-priced. We even discovered a Thai restaurant across from the hotel. The room was spacious enough for us and 2 kids. Beds were really comfortable and we were at a corner room which was really quiet! Our fave breakfast/brunch place was Sweet Maple! Millionaire's bacon is the bomb!

It would have been better to have an onsite restaurant to order from but since all eating places were close by and there was morning coffee served, it was not such a big thing.

Most wonderful staff by far! Loved the location (Japan Town) so we didn't have to miss home too much. Great restaurants recommended by the hotel staff (Try out Sweet Maple a few blocks down Sutter for breakfast/brunch). All sorts of shops within walking distance with Japan Town Mall literally 1 min from the hotel. The room was very comfortable, clean and with high-end amenities in the bathroom. The beds were very comfortable! Water and ice dispensers were also available at our floor.

I would have loved to have had self-laundry services since we had an extended stay.