The location was excellent for proximity to the airport, yet the complimentary shuttle from and back to the airport was extremely helpful as we had a lot of luggage and my daughter is in a wheelchair. (The hotel is close to the airport on the map but walking requires a long roundabout route!) Our room was spacious, clean and comfortable, and the staff were wonderful.

Arriving in the evening, we had no nearby options for food: the few restaurants were closed and the closest convenience store was a twenty-minute walk away while it seemed the closest supermarket was clear on the other side of the airport. Breakfast was a simple mix of juice, coffee, cereal and muffins, not bad but less than memorable.

I like the ability to check in a little early since I had to be at a work function. I also appreciated some of the staff being super friendly. And while the staff were friendly, some were not, and those who were were very helpful and able to switch us out of our room into a much better room!

Some of the stuff was rude, and not very helpful. Our first room smelled like cigarette smoke so that was unfortunate, but our second room was fantastic! So it must’ve just been the people who stayed before.

The room was exceptionally clean. The staff was friendly & was able to give great directions to were we needed to go. I always around the bathroom floor corners to see if they have been cleaned & this bathroom floor was SPOTLESS. The shower was SPOTLESS! They were sparkling. The mattress & pillows were comfortable. My husband & I both had a good night's sleep.

Well, beggers can't be choosers when it's free but it was slim pickings when it came to breakfast. I thought with it being a nice hotel, it might have a nice hot breakfast. I thought wrong. Your choice was either a muffin, cold cereal, or a sausage egg biscuit heated in a microwave. I have stayed at cheaper hotels & had scramble eggs, waffles, sausage links, bacon, cereal (hot & cold).

The facilities were clean and close to the airport, which was great. Appreciate the shuttle service.

The shuttle driver came to pick us up at the airport in a timely manner around 9pm, but said his hand hurt and couldn't lift our suitcase into the back of the van. My husband had an accident while on our trip and could barely walk. We are both elderly, but I had to lift our suitcase into the shuttle with minimum help from the driver. I don't like to give negative reviews, but this was a big disappointment for us.

Location is great. It's only 2 bus stops away from the SJC international airport. A 1 minute walking distance from the Bus Stop (60), which I used to access the Stevens Creek Blvd, and other destinations. Staff are friendly, and welcoming. Breakfast is available for purchase and it's of good price and nice taste. Comfy , clean and quiet room

The only thing I didn't like is that they mentioned that coffee is complementary in the rooms, but they've only placed 1 coffee filter sachet during the first day, and another 1 sachet after 3 days of my stay and that was it for my 6 days stay. Also, although the room was clean enough, but the house keeping didn't enter my room for cleaning except once during my whole 6 days stay.

Great value for the quality of the room and overall facility as a whole. I did not expect the room to be so spacious! I would stay her 100 more times without a doubt. Very clean. I especially loved that I was able to sign on to Netflix and watch my favorite show while I wind down from the long drive. was met with a lovely fragrance when we walked into the lobby.

I bought a coffee in the a.m. from the breakfast counter and it costed me 11 dollars and some change. I felt that it was excessive

Very well equipped room, there was a hair drier and an iron with iron table. The room is very spacious with a comfortable bed, a couch and big TV. There is a coffee machine. It was clean and pleasant. The staff was very friendly. The location is perfect if you are going to the airport or some of the tech companies around. It is also 15-20 min drive to Santana Row.

The room that I got was facing the highway and it was quite noisy the whole evening.

Very nice hotel. The room was comfortable and spacious with bedroom separated in another room. Very clean and comfortable size beds. Also a pullout in the bedroom and another in the living room. View of the pool. Very small balcony. The staff was great and polite. Near the San Jose Airport and very convenient.

Sunday morning is the only day, which I needed, that didn't have breakfast. I didn't see that stated on their sight. Parking is $18 a day. Make sure you sign up or notify them the time you want to be picked up or dropped off. Luckily the driver had room in her van to take me get a rental car. The day we were leaving, a prius car in the parking lot had it's back windows smashed. Luckily ours was not touched.

The convenience of the location to the airport.

The really unhappy agent at the desk. She was curt, unfriendly and was very sour. She clearly does not belong in that position facing customers. Yelled at us for not confirming transportation to the airport at 3:45 am to pick up the shuttle to our flight. Was told it was best to drop rental car off and take shuttle to airport the next morning. Dropped rental car off and it took 40 mins for a half a mile tile to hotel. The hotel courtesy transport driver had a back injury so basically told us you have to lift your own luggage on and off the shuttle. Not friendly. Cold and dry.

Our room was very clean and comfortable. I wanted to thank the staff for accommodating us with a late check out to attend a funeral. I do think the $18 a day for parking is a bit ridiculous! I work across the street and thought about parking over there next time. :(

The charge for parking was pretty high! There was plenty of parking in the parking lot. We recently stayed at Holiday Inn Express on Monterey Rd San Jose. They did not charge for parking which was nice. They also have a nice continental breakfast with a cute automatic pancake maker.