The room was comfortable, staff were friendly, the restaurant was convenient and it was very close to the airport.

There was no way to organise an airport shuttle pick-up, no one responded to my messages. We were offered one to return to the airport the next day, which we didn't need.

The best part of my entire stay was the hospitality. The lobby was extremely clean as well as the balcony. Alex at the front desk was amazing. He was very accommodating, friendly, and easy going. Anthony was also amazing. We arrived around midnight and was given a very warm welcome as if it were 12 noon. And upon check out, Alex once again, made sure we made it to the airport on-time. I will definitely stay here again next year when we come back for our 1-year anniversary.

The only thing missing was the refrigerator and microwave, but it wasn't a deal breaker. Hopefully they will consider placing appliances in the rooms in the near future.

Marriott aquired Sheraton facility over 6yrs ago. Our king size room was very mice and clean, drapes closed out most light, air and heat worked great, but no microwave found in room, only thing I thought was annoying was the end of second floor sounded like the water was running like someone showering the whole time. Bed was comfortable, pillows were too soft, and something made me itchy all night possibly the bleach they are cleaned in. Staff was friendly, hallway smelt good, clean not musky, and seems clean.

Soft pillows Linen wash irritated my skin made it hard to sleep.

All of the staff were incredibly nice, helpful, and kind. The breakfast buffet was little, but with good quality. My room was impeccable and properly stocked with toiletries and towels. AC was functioning properly and quietly. Overall, it was a very positive experience.

I think my only complaint is that the entrance doors in the traditional rooms are very heavy, so they might bring issues for guests with disabilities.

The room was very clean and modern. The staff (hotel staff as well as shuttle driver) was excellent and very forthcoming. Airport shuttle worked like a charm, despite our short notice request. Public transport (light rail) is in walking distance.

Closer to the airport, but there's no noise, spotless clean, and a big and comfy bed.

They charge full cost, don't respect the genius discount, buuuuut, when they send via email the bill, what's the price with the genius discount (don't mind pay the full room really, but what's the point use this app and have "rewards" if you can't use it?)

Room was fine, front desk was helpful

The smoke alarm went off in the middle of the night multiple times. When I got someone from maintenance to some up the first time he just asked me "Is it still going off" and when I said no he said "all good" then left.

Every staff are very friendly. Especially staff who picked me up to laundry facility are really helpful for us! Thank you so much

I was at the hotel for only one night, so that I could be closer to the SJC Airport for my flight home. Supervisor checked me in and was so funny / nice / accommodating. He did not charge me for parking since I was a party of one, which I really appreciated.

The bathroom was super small.

I liked a transfer guy Anthony, I used his services 2 times and he was polite, hearwarming, took care of everything, shared his gratitude towards his life and job. It was amazing! :) Because of him I came back already after 2 weeks :)