Samantha at the front desk is exceptional. I have stayed with Best Western Ocean Blvd location quite a few times. The couple of incidents that I have had, Samantha has gone out of her way to make sure that I am happy. She is one of the reasons that I choose to stay at this location.

I had a spider in my room. That was a first. However Samantha was able to give us a new room for my stay.

The room was clean and the bed was comfortable. The breakfast options were sufficiently satisfying.

The parking was strange. It would have been nice to have a heads up about where to park (under the hotel with one entrance on Ocean St - there isn't a front driveway) and the additional parking fee of $15 per day.

Easy parking, breakfast included, helpful staff

I wasn’t told upon check-in that housekeeping services were only by request, the floor in my room was dirty, when I went down to breakfast at the midpoint of the time frame, they were out of most of the hot items and it wasn’t replenished while I was there.

Location is great. Breakfast is well-stocked and included lots of options including hot prepared foods (scrambled eggs, potatoes, breakfast meat), a waffle station, toasting machine, pastries, yogurt with toppings, oatmeal, milk, several juice options, and by-the-cup coffee machine.

Best Western Wifi was unreliable, but if I signed in with my personal Xfinity ID I had no problem.

I liked that it accommodated my pet as she is part of my family. I also liked having breakfast with the stay.

Having my room right in front of the breakfast area. All you do is hear beeping from the waffle machines. Those should not be lined up where the rooms are.

the location was easy to find and on two main streets. the parking garage is a nice positive. The whole building was freshly remodeled so everything was clean of course. Breakfast and espresso definitely added value to the trip.

some of the renovations weren’t touched up yet, lots of odds and ends that need to be addressed but nothing major. A map showing where the amenities are would be helpful, like ice, hot tub etc.

The size of the room was great. It offered a full breakfast, which was nice.

We didn't care for the sensor light. When we got up during the night to use the bathroom, the sensor light went on, and stayed on for about 30 minutes without being able to turn it off!

The location was perfect for our stay. It was very clean!

The only things id say that could’ve been a bit better was the bed was a bit too soft and the water pressure for the shower could be better.

The check in staff accommodated our need for a different room because we had a puppy with us. We like that the hotel is dog friendly.

The housekeepers schedule didn't mesh with ours. No fault but inconvenient.

We liked the bed was comfortable, breakfast was nice. Close proximity to the Santa Cruz Beach Boardwalk.

The room and bathroom were not very clean. We didn't want to use the Bathtub jets due to it didn't look clean.