Very friendly desk, staff, good variety of soft and firm pillows on a very comfortable bed ,good coffee

The hotel charges a $19 per night resort fee at time of booking which is included in the price shown on Booking.com. Then you get a notice that they also charge a an amenity fee of $14 per night, which is supposed to cover high-speed Internet in room, coffee, lobby, coffee, and a delicious continental breakfast. There was no coffee in the lobby during the day. Breakfast was decent for continental nice yogurt brand no lemons or cucumbers in the water. Parking is $21 per night, which is a bit steep, but was covered and secure. In my mind, a resort fee covers these items I think charging an additional amenity fee is a bit of a gouge. Art in the hotel was nice except for the pieces for sale in the Lounge were overpriced and not that great.

I love the size and functionality of every type of room I have stayed in. I have stayed in several types of rooms including the Classic King Balcony, Standard Studio, Deluxe King Studio, and now the King Suite. I have enjoyed all the rooms, the Deluxe King Studio is my favorite so far. The King Suite was very nice and I did enjoy the private bedroom, it made for a quiet place to sleep. The beds are VERY comfortable, the plates and silverware were great to have, much better than plastic for my takeout dinner, and I was able to watch the Warriors game while I ate. The showers are clean and have good water pressure, plenty of soft towels were provided. The temperature controls worked well and kept the rooms really comfortable, I like it cold when I sleep and they were up to the task. I also like the secured parking option they offer, the garage is so handy.

No complaints, the rooms were great, staff is always friendly.

I would totally recommend this property to my friends and family. My sister in law lives in Santa Rosa and told us about it. We read the reviews both good and bad. Perfect location. Marilyn, the front desk employee was awesome. Was worried about the parking because of the comments, but we had zero problems finding parking around the area, never had to park more than two blocks away. It’s a continental breakfast so if you know what continental breakfast means, then you’re A-OK. It was very clean pleasant and will definitely use this property again.

Yes, the water pressure is low, but there’s nothing that the building can do about that you still get clean.

The property is very nice facility The beds and pillows were great

We could not get a blanket for the room (which had only a light comforter) bc they had a swim team group using extra beds in rooms, until we suggested going to an unbooked room and taking a blanket from there. There was a bad in the bathroom that came and went, so we didn’t complain but it came back a few times. The breakfast was bad. Just bagged muffins and yogurt and granola. When asked for milk they said they didn’t have milk bc the granola was for the yogurt. The families who wanted to give their kids milk to drink were completely baffled as were we. The weekend we stayed it was almost twice their regular rate. They waived our dog fee - it wasn’t enough.

VERY spacious room with a full kitchen (which we didn’t use). Very clean and the king bed was super comfy! The clerk was very nice and helpful.

Extremely noisy trash trucks made us realize the window quality was poor - 5 am wake up call we didn’t want. $21 to park overnight was ridiculous, too. The sofa bed was pretty uncomfortable and a $19 “resort” fee had me thinking the breakfast would be amazing, but it was not. Quality Inn, et al, have much better breakfasts and that speaks volumes!

Everything was great. We loved the spaciousness of the rooms, lots of storage, separate bedroom, large windows, patio, nice decor, kitchen, small covered parking (for extra fee) was really nice. Beds were comfy, shower had a hose which is so rare. Nespresso Coffee machine and a free continental breakfast were a nice addition. It was very quiet during our stay, and the sunshine in the evening was filling up the room. The people at the reception are amazing, it’s like coming to visit a relative :) The hotel is conveniently located several steps from the Main Street and on the other side there’s a blooming neighborhood with private houses and friendly pets. We walked a lot and enjoyed all kinds of food and beautiful nature. For families with kids we highly recommend L’oro di Napoli pizza where just a glass shield separates you and a friendly pizzaiolo who gives a funny performance for kids. Goguette Bread and Sarmentine bakeries, Rosa Sushi jand Crooks coffee, Shady Oak brewing company were among other cool places we enjoyed visiting.

To be honest, I could have stayed here a lot longer. I had 3 nights in Santa Rosa and only decided the night before that I would go there on my travels south. The room and hotel were immaculate. I had a beautiful room with a balcony. The bed was so comfortable it made it difficult to want to get out of it. Thankfully, Santa Rosa doesn't get going until lunchtime in Spring, so it suited me perfectly. This hotel is unique and situated in a safe neighborhood which is something I always am aware of as a solo traveler. Cleanliness is on point and the amenities supplied in the room are ideal. Staff were extremely helpful and organized my laundry to be delivered back to the hotel, which was great because I didn't want to waste a minute of my time there by spending a few hours in a laundromat. I wanted to be out exploring and absorbing a new place. Parking was great. Breakfast was everything necessary to fuel a day of discovery. I had my hair colored at a local salon Diamonds & Curls after simply walking in. I am super happy with my color and the price was certainly reasonable. I ate and drank at many establishments and stumbled home to my accommodation safely. I would definitely stay here again given the chance. I absolutely LOVED the Charles M Shultz museum also.

Unfortunately we didn't have time to get the breakfast.

Nothing about the stay itself could have been better. I would just say that it would be an improvement to make very clear in all bookings that parking in the garage costs approximately $20 per day. These additional fees-- whether for amenities, parking, etc.-- have become more commonplace when booking lodging, and are not included in an obvious manner. (Fortunately, because our front desk clerk was wonderful about telling us all we needed to know about the meters out front, we didn't end up paying for parking.)

We didn't experience the breakfast.

I didn't like the banging and clanging of the garbage trucks in the alley early in the morning. Our next stay we will request a room not on the alley side of the building. Maybe it was just garbage day on Monday and that wouldn't happen any other day. For some reason our check in was a problem. The lady checking us in had problems with our reservation. It took a while, but in her defense, she was kind, apologetic and got it figured out. Not sure what the snaff-oo was but no big deal to us. We were patiently waiting. Don't sweat the small stuff.

The room was very clean and comfortable and everything worked. The price was right!

You pay for abalcony but there are no chairs of any kind to sit out on it. The water pressure could be better. The coffee maker needs to go on something else, the nightstand hardly left room for glasses, phone, etc. The walls etc. weren't very noise proof, especially if you are a light sleeper. There should be some kind of a sign in the room telling about where the ice machine is located.