I like how easy and fast it was to check in. Also, the location was just a 10-minute walk to a shopping area. Though the hotel was next to a freeway, the noise did not bother us really. Moreover, the bed, blankets and pillows were so soft and comfortable. We also like the breakfast, had a lot to offer to start our day well. Alejandra in the dining area was very helpful and smiling,too.

1. The door in our room was a lil bit heavy to push/pull. 2. The toilet bowl flushing sound was so loud. 3. The bedside radio had a problem with volume. Suddenly it would get so loud, and the next thing it would get too low. 4. There was no socket near the head of bed. 5. There was a sidetable in between the 2 queenbeds we had, but it would be much better if there were tables on both sides as well.

I enjoyed the the great Services from the front desk . Great room service when it comes to the cleaning. Most of all the Service at the breakfast in the cafeteria. The employees there are above and beyond with there services.

I am a regular customer to the Best Western.This is coming from a Regional Manager of valet services. The employees give the services and everything that us customers ask for. What does not make me happy is that before there would be a TIP box and when I had gone this pass weekend I had ask a few employees what had happened to it . Well I think it should be placed back , all the employees deserve a little extra, for all the great service that they give to all customers. Here is my info if you may have any questions Omar Luna , (510)774-1588 [email protected] Thank you.

Love the location, cleaning service, breakfast, the shower. Attentive and friendly staff. Felt really good to arrive there each day we stayed, comfortable.

I don't know why the price increases with each day of your stay. I think it should be the same flat price, and they don't let you know about it until you are paying the $150 secure deposit. Also, when I was booking it said if I booked at that moment, the price would be like $300.00 less 🤔, so I waent ahead and booked but I was charged like the regular amount 🤷🏻‍♀️

Location. Right off the freeway. The beds were really comfortable. Slept really good. Also. I had the unfortunate experience of leaving my purse in the dining area. Realized this 1 hour after checking out. When I called hotel to inquire, someone had turned purse in to the front desk. When I returned to retrieve it, everything in purse was intack.. Honest Samaritan. Staff held my purse for several hours til I arrived. 🙃

The food at breakfast was good and i like having fresh fruit. The customer service at the desk was great, especially the person at 3:30 AM when i left was the most friendly and thoughtful person. He went out of his way to help me.

I liked the staff, the room was nice and cozy, free movie channel, and good free breakfast

The room had a smell of urine that I let the front staff know about and I had a party of 3 with only 1 wash cloth in our room so we had to share that one.

I liked my bed. It was very clean n comfortable.

Although it was beautiful, The pool was too cold. No one went in the 4 days we were there. It’s also in a wrong placement. The shadow from the hotel cast over the pool n made it unattractive to swim in, even though it was too cold. The hot tub was out of order. The dining room was too crowded.

The lighting is brighter outside of the parking lot which is good for safety concerns in evening.

The jacuzzi is not heated and it was very dirty with bugs and tree trimmings in it.

Breakfast was great. Those that worked there were super friendly to my family and I. The choices were good. I have no complaints. Thank you to the staff and managers. My family and I look forward to coming back.

Comfortable beds and good location for our event

I feel with a little more focus on quality the breakfast could be improved, I realize its not free but included. Coffee was excellent and the staff was attentive.