Great made to order breakfast - eggs, meat etc. The lone cook is fast and we were able to get to our event on time due to her efficiency although we opted for the precooked boiled eggs and toast/waffle one day due to time constraint. Most guests (the Car/Truck Show crowd?) seemed to order the largest plate options offered, probably because it was "free". This could hold up the line somewhat- I think they all were leaving for somewhere simultaneously. The garden courtyard is locked-in and safe. It has a tropical feel and although we did not sample the pool it appeared well maintained and others were pleasurably dipping in the water. Could have use more chairs at the tables I think. We love to walk and so we did a 2 miler from the motel all around the San Dimas older town. It's easy to walk to Roady's restaurant too. I grew up in San Dimas as did my Dad so it was full of memories and fun to try and identify the familiar houses that I remember from 50-60 years ago. Sadly, California prices have kept the old homes available to only those higher income folks who can afford to remodel an 8-900K home after purchase. It is still a cute place, the downtown too. We also travelled along with our extended family who seemed happy with the choice of hotel. We are sure to visit again and stay at the San Dimas Inn.

Overwhelming air freshener smell in the lobby. I noticed the cleaners used a noxious smelling spray also. The smell didn't bother my husband. What bothered him was the lack of bar soap as they said they were waiting for a shipment. We had to ask the desk for extra shampoo to wash our hands in the sink. Bottles were difficult to squeeze and I actually dropped a bottle cap way, way down that drain which was an uncovered hole. Whoops. I literally had to worry about dropping our small toiletries down the drain which was a bit 'off putting' over the 3 day stay.

I liked the location, the room was ample, the bed was comfortable but not the pillows so, shower was nice, plenty of furniture for seating, the rose garden including gladiolas, geraniums and succulents around the pool, breakfast was good but did run out if some items by 9:30.

Pillows are small, breakfast items, i.e., bagels, yogurt ran out before 9:30 when serving until 10:00 on the weekend, and my alarm clock did not work, it would not turn on.

Property is in a good quiet location. Staff, especially, female manager, is very friendly and accommodating. We’ve stayed here 3 times and always request the same room number. Beds are comfortable. Hot breakfasts are delicious. Close to Klatch coffee.

The room carpet is outdated and has holes.

I loved the staff, the cleanliness, and as weird as this sounds, the fans in the entryway as I entered! It felt like I was walking into a beach resort in the Bahamas. I wish I could have used the pool, but my time did not allow that. But my mother used the gym and she LOVED it! This was a very excellent hotel to stay in.

This has nothing to do with Best Western per se... but the neighbors to my room (we didn't know them but there was a conjoined door) stayed up ALL night yelling, screaming, swearing, and blasting their television. It made it nearly impossible to sleep and I know that's not the hotel's fault, but it also seemed like these neighbors were living in the hotel (no judgment) if they are long-term residents, maybe the staff could talk to them to shut up? So people can sleep? I had a huge exam to take, and barely got sleep because the couple was either having loud intercourse or they were fighting the whole night.

The bed and pillows were plump and dreamy - perfect for sinking into at the end of a long day of travel. I requested being placed in a quiet part of the hotel, and this was accommodated. The AC was efficient and also quiet - cooled the room down nicely but didn't keep me awake. It was a brief but wonderful stay.

No complaints!

Clean facilities, quiet room, comfortable bed and a good shower. Staff were friendly and responsive, breakfast was very good

Lack of an elevator was a surprise but staff gladly helped get the bags to our room.

Excellent location and great made to order free breakfast. Staff were very friendly and helpful. They assisted us our luggage since there isn’t an elevator and our room was on the second floor.

Room could use a little bit of updating. A fresh coat of paint would go a long way

FANTASTIC BREAKFAST! We stayed here this time two nights before and after the Rose Bowl Game, but once before for the 2015 Rose Parade,. and I always remembered the breakfast. There is a short order cook who makes your breakfast from choices on a menu--ranging from omelets and traditional breakfasts of ham and eggs to pancakes and eggs Benedict. The breakfast room was pretty full, but the wait was short--she had several orders going at the same time. The room was large, clean, and comfortable. The room had a sitting area with a sofa and coffee table. Easy access just off the 57, but a very quiet location; beautiful courtyard grounds and pool area (although as it was cold and rainy, we didn't spend time outside). I especially liked that the heat/air conditioner was a long ways from the bed with a low dividing wall in between so that it didn't blow in our faces all night. Parking close to the building.

The plug for the bathtub didn't work but otherwise, our only complaint was the access to our room. The hotel has no elevator (all the corridors are outside), and we had to carry our luggage through a keyed gate and up (and down) a flight of stairs, and then down a long corridor to our room--we're 76, so this wasn't an easy task. When we departed it was raining and the stairs were not covered and very wet. An elevator would be a major addition to this hotel!

Quiet location, nice plants. Big rooms with good bed & bathroom.

My first room had a water leakage on the ceiling. Got a new room immediately. Did not get a proper invoice for my businesstravel albeit requested at checkout

The facility was cleaned

Lack of food choices during breakfast. I misplaced my food tickets, yet I was told the food tickets were not replaceable even though my family and I had not had breakfast. I have stayed at other hotels, and I usually do not get tickets to get my breakfast.