We liked the location, plenty of things to do around the area. Also plenty of parking. Restaurants around the hotel in mystic were fantastic!

The people staying across from us were very loud early in the morning and late at night. The guy would talk right outside our door at 6-7 am. Not the hotels fault, just people lacking common courtesy. My only real problem was we ordered dessert one night and it was almost $40 for 2 pieces of cake and the chocolate cake was so tiny. We didn’t feel it was worth the money so next time we would just get dessert outside of the hotel.

The bed and pillows were extremely comfortable! Staff courteous and facilities clean.

The only negatives: - Got in shower, soaped my hair, went to use conditioner and container was empty. :( - I did ask for a room close to an elevator, which I received, however the view out of my window - the rooftop, right there, it was a less than appealing view - I kept the curtains closed.

Great for families. Service was wonderful from front desk to cleaning staff. Starbucks in the lobby. Hotel lobby staff Went the extra mile, and after hearing about my negative experience with the on-site restaurant, had my meal comped.

Helmsman restaurant- excellent food but seemed understaffed. Took forever to get seated and served. Waited 20 minutes for the check.

excellent

we were informed the Restuarant would be open until 10:30, however when we arrived at 9:45pm others were seated and eating and we were informed it was no longer open. We had to eat in the bar area. Food choices limited and waited 25 min to order and 60 before we were served. While those at the bar arrived after us and were served their food 20 minutes before us. Waitress at bar was very rude.

Good location. Room was clean and we had plenty of space. Plenty of parking

The room was noisy. Loud sounds when AC kicked on and noise from guests in the hallway.

Great place, the room was neat and clean.I love the environment.I want to thank you the black Female Manager who worked on the evening shift on Saturday October 14th.I can't remember her name.Thank you so much for all your help.You are so amazing, please keep doing the good work.

Everything was perfect.The food was delicious.I like the fact I didn't have to go out eat somewhere else

Breakfast was great, the service was good, it took a little longer because there was a group for a wedding so it was kind of busy.

We were assigned a handicap room which was fine, except that there is no carpeting on the floor so it felt a little cold and not as cozy as if there had been carpeting. We understand the need for it but were surprised to be given this room.

All of it the food, bed, pool and spa.

When I got into the room I had no idea where the menu for the food was. I think more hand held information in the room would be helpful besides that it was great

Staff and services. Had a problem with the shower are first night and was quickly moved to a different room and given a voucher for breakfast.

The pool was very growled with kids jumping and fairly loud. Did not stay. Ice machine on floor was broken for the three night stay.

the staff was polite and went above and beyond. they sent up 2 pieces of cheese cake for my wife cause it was her birthday that was very nice and made my wife happy. I didn't ask for it but was very happy with it

nothing negative to say