The location was good as well as service from checking in and the bellman out front was amazing. I came with my special needs son and he was so helpful getting us settled.

Although the beds were comfortable the mattress needs to be replaced they feel like there slipping off the bed and as this is my second stay it was that way the last time. The parking is horrible should be regulated for guest. Also you need more handicap parking. I traveled with my son who is on a wheelchair with no mobility it was very difficult to find a park. The rooms are a little dated and need some updating but they are clean.

Room was fine, the bathroom was sufficient ( I've stated at really nice hotels in Vegas and this one was good, nothing special.

The bathroom floor I almost took a big spill it was slick - scared me to death. For the price of the room, I would have thought they would at least put 4 bottles of water ( I drink a lot of water) just FYI. The food was expensive for what it was. I love Eggs benedict and paid $18.00 for lesser that good. We ate at Prime and that was just OK, my friend said her $69 steak was just fair, the flavor was week and not cooked to her request, she actually took 3 bites and pushed it away. I would have expected more from Bally's This is not to say that I will not give it another try but being 4.5+ hours away it is hard.

room=good/quiet 8th floor breakfast=only ate at cafe in rear of casino because it was the only location open before 8am. bed=mattress was lumpy and slid off the frame easily this was 1 of 2 consecutive reservations. the 1st night had a spectacular view of the race track.

we didn't like that there weren't other early choices for breakfast. we opted to spend money at offsite Country Eatery. we didn't like the fact that we had to move to another room because the mgr told us Nascar had a block of rooms. the choices for dinner were limited, costly and not the American cuisine we expect. we ate dinner offsite.

We enjoyed the casino ALOT. My husband and I had so much fun this weekend. They also have SO MANY SLOTS to choose from like an obscene amount so you never get tired of them. We enjoyed the food even though it was expensive which can be expected when you eat in the casino but don’t you worry your little heart out there are PLENTY of fast food places and restaurants around if you would like to save some Pennies for the slots. We thought it was awesome that the draft beer was only $3 which I’m not sure where you’re from but where we are from that is UNHEARD OF! All of the staff that we came across during our stay were very polite and friendly from the hotel to the restaurants to the bars it is definitely worth the experience and money(as long as you don’t spend too much lol) I would rate our whole experience a 10/10 for sure we will definitely be back!

The only thing we didn’t really love is the fact that not one restaurant is extra expensive inside which I feel like would be normal. I mean steakhouses are generally expensive anyways but ALL of them equally just as expensive. I feel like you have to give people variations in prices otherwise they won’t spend any money with the restaurants inside which as a business I would think thats what you would want just saying 🤷‍♀️ but otherwise everything was FANTASTIC!

My original booking was for me and my spouse in a room with 2 double beds. She took ill before the trip so it was just me who stayed at the hotel and the front desk clerk was gracious enough to switch me to a room with one bed. Front desk was very accommodating, professional, and courteous. The room was spacious, clean and comfortable.

The shower head flow could not be adjusted and the stream was needle sharp and actually painful. Suggest they be replaced with newer flow adjustable shower heads.

It was a great place to stop in our way home from a vacation. The room was very nice and clean. Bed was comfortable.

The hotel location is at the Casino. They need to have their machines pay off a little more to keep people playing. Also there should be more machines that start with .30 instead of the .60 and .75 cents. We've been to other Casinos where we can have fun even though we are losing our money because we play on their money for some time.

The restaurant Joe Longo. The breakfast was great. The dinner restaurant food was unbelievable!

I sure missed having lunch sitting at the windows overlooking the racetrack. That buffet was always a treat. Inside the casino is a bar. Since I left my ID upstairs in my room I didn’t have any proof I was 72. So my boyfriend used his ID and bought my drink. He got me a Makers Mark bourbon and ginger ale. He was charged 8 dollars. The next night I had my ID and was charged $9. Are they making up the prices as they go along. They weren’t super busy but busy.

The hotel staff was very professional. I enjoyed the comfort of the room.

I had dinner at the sugar shack. I ordered a turkey club sandwich and a cup of coffee. The coffee was not good, and I ordered a Pepsi instead. An hour after dinner. I was very sick with nausea and diarrhea. I felt sick all night and the next day also. I think I may have gotten food poisoning. It's the only food I ate all day. They must be mindful of cross contamination.

The entire staff was on point every day --- Tammy and Jamie along with the front desk crew were always welcoming and very attentive to my needs, as well as other guests. I was impressed with the front desk crew.... Remembering everyone's name !!!! It's nice to be welcomed and be called by your name

Leaving.

Our favorite place to stay for Valentine's Day. We liked the food and got lucky at the blackjack tables; but we fell in LOVE with the comfort & hospitality. The friendly parking staff, helpful concierge & knowledgeable front desk staff are the best in the industry. The rooms are huge, clean and comfortable too. (Also very accessible, using cane, rollator walker, or wheelchair and concierge has chairs & mobility scooters available for guests to use). I wish there was a coffee shop in lobby, BUT, the hotel store in the lobby, is run by the nicest person, &she has a good selection of cold bottled drinks & snacks. Five stars all the way!