Staff very helpful even when arriving 1 day early they were able to accommodate us and our friend in another room Water bottles given for each day was fantastic Breakfast good however would of liked some bacon on 1 of the days but no big deal Room cleaned each day Pool beautiful at top floor and view from pool amazing Excellent shuttle service to the beach

I guess a bar open (happy hour maybe) up at the pool area Maybe eventually getting a cafe/restaurant for lunch /dinner or bar and snacks

Breakfast is always great with lots of choices. Location is so convenient to Lincoln Rd and walks on the Venetian Causeway. Trader Joe’s across the street is so convenient. The rooftop pool is always so enjoyable and the amazing scent in the lobby is very welcoming… absolutely love the blast of cool air with that fragrance when entering the lobby. The valet service is fantastic and friendly. The housekeeping crew are always so friendly and helpful

Sometimes I wish there was a bit more lighting or another additional lamp in the room.

The root top swimming pool The kitchen in the room The shuttle to the beach

The breakfast room temperature was too cold. A jacket was needed. People without jacket were freezzed. Reduce climatisation by 2 degrees would be a win-win solution: you save energy, you preserve our planet, you save your money and you increase customer confort and customer satisfaction!

The location is excellent for a quiet stay in South Beach. Beach shuttle is great. There are tons of food options in walking distance. The Lincoln Road shopping and dining area is Awesome!

Front desk personnel is not very nice. This is my second experience at the hotel with the front desk checking in. I booked through Booking.com, and they can never seem to find my reservation. Though they can't find it, I am treated poorly for it. I feel they are rejecting me because of race. Instead of being nice about it. They say, "I don't see a reservation." On top of that, I was given a handicap without my consent.

Nice and informative receptionist at checking. Location is really good. Breakfast was good.

Room was really dirty. I asked for a cleaning and basically it remained the same (hair and sand in bathroom). It is a bit pricey for this service. Parking is also really pricey. Pool area is a bit outdated and dirty.

Excellent value for money. We where in a good location being only a 15-20 minute walk from the beach. The beach shuttle was also very useful. The breakfast every morning was nice and the staff where excellent. We also made use of the beach chairs and the free bike rentals which where very nice additions.

There isn’t really any negative that stands out to me. For the price me and my friends payed we where very happy with the hotel. Maybe the gym is a bit small.

We arrived late and received a warm welcome. The suite was spacious and comfortable, with a large bathroom and compact well equipped kitchen. Breakfast was excellent. We shopped at Trader Joe’s directly over the road and prepared dinner in the kitchen. The location was great, close to Lincoln Mall and an easy walk to the beach and Art Deco area.

Nothing. It’s a really comfortable hotel in a great location. I’M FROM AUSTRALIA, NOT HONGKONG but the morons at Booking.com seem incapable of correcting their error.

Breakfast was great, and staff was very friendly and helpful. The room was very nice and roomy. We stayed in the room and watched a lot of movies because of rainy weather. There were two grocery stores and restaurants within walking distance so we didn't have to find transportation.

It rained the entire time so we didn't get to experience the beach and a lot of things we planned on doing. The pull out bed was a little uncomfortable.

Excellent front office staff Big room size Complimentary Beach drop and towels- chairs at the beach

Breakfast timing cut off 9:30 too early for people on vacation

Loved the location and cleanliness. Roof top pool was nice. Breakfast was decent, enough to start your day.

Only thing I requested was a early check in and they said they would if they could. Our flight arrived early and they weren't able to accommodate my early check in request but allowed us to store our luggage which was great because we did brunch and shopping. The problem came when we returned later on in the day our room still wasn't ready which was very inefficient on their end. We checked in after check in time due to them not being able to provide us with the proper room we had booked.