Friendly staff, clean rooms, nice dog park

They have a shuttle that takes you into the old part of the city, which is great. But it used to be free and now you have to pay for it. Also, they used to be staff making breakfast for you and they no longer have that.

3rd time there, just as always staff is wonderful, rooms are very clean and cozy. Dog park was excellent. Location is convenient.

Before the shuttle bus was free, but now must pay a fee. Also the breakfast wasn’t quite as good as it was in the past. We were looking forward too it.

The dog park was great. The staff were incredibly friendly and when we asked for something they responded and came to our room right away. The breakfast had a variety of good options. It was close to a lot of museums and the downtown area.

We got there at around 1 and were told the room wouldn’t be ready until 4. So to get our room earlier we had to pay $20 extra for it to be ready. Most hotels we’ve been at have the room ready before 4 and I feel like if it was ready after we paid it could have been ready regardless.

It was clean , the breakfast was buffet style all the usual items. The free shuttle was very good that took us intoSt. Augustine. We were able to park right outside our door very convenient and as requested prior to the visit they gave a ground floor room. Plenty of restaurants around the area.

Wish the pool had been warmer.

Bed was very comfortable, especially the pillows, and the room was clean. Breakfast was good. We enjoyed the pool. The free shuttle was a bonus and the driver was great -- very informative and entertaining.

Very clean facilities and friendly staff! Not your typical Hotel breakfast . Homemade and very good . Hotel offered free trolly to beach and historic district .

The room and entire facilities, especially inside, was very clean. The bed was very comfortable. The hotel was not too far from the historical area and plenty of restaurants to pick from. The breakfast dining room was very clean. The cooking staff kept the area clean where the guest would dish up their food, and made sure there was always plenty of food. All of the staff were very friendly. The front desk staff helped answer our attraction question. We purchased a trolley tour through the hotel and they arranged a courtesy bus to take us to the attraction and brought us back. It was well worth it not having to use our vehicle and not having to pay for parking. We would definitely stay there again.

Only thing would have liked was a little bigger bathroom, Besides that everything was a nice size

The hotel is extremely dog friendly with a small dog park included. The room has a tile floor (no carpet). The housekeeping staff kept our room clean and stocked with fresh towels. You will need hair conditioner & lotion from home. This is not included. You have a small fridge which will accommodate your stay. We brought dish soap & sponge to wash dog bowls. They provide a collapsible dog dishes for water & food. The hotel shuttle is dog friendly and can accommodate a pet stroller. The star bus is also a shuttle (free) that can accommodate a dog stroller too which has (3) downtown stops to help with travel. This is how we traveled with the pets. I recommend this hotel but remember it’s not the Ritz. Clean & Economical.

We were accommodated from the back side of the hotel, so there was not noise from the street. Upper floor was nice, room was smaller for 4 people, but still ok, just for sleeping. Pool is not heated. You can buy shuttle bus card at the reception to take you to the center or Vilano beach every 30 minutes. But when you don’t want to loose time by waiting or you have kids, is better to go by car.

High humidity in the room, I can not say it was smelly, but you feel that the air is not fresh. Would be good to take wet towels every day as there is no place where to put them and they don’t get dry there. Is think that parking should be free for 1 car per room, $20 per night seems to me a lot.

The staff is very friendly and the accommodations are very nice and clean. You can’t beat the location in its proximity to downtown and having a shuttle is a bonus! Their free breakfast is delicious and fresh. There are plenty of options to eat.

The only negative is the lack of staff for breakfast and the shuttle. Even though both the breakfast and the shuttle service are nice, the employees working them aren’t enough. We had to wait almost 40 minutes for a shuttle one day as they only had one running. Both mornings for breakfast, the two staff members were working their tails off, but it wasn’t enough to keep up with the demand. Food and beverages kept running out before they could replenish them. The gentlemen serving food had to keep leaving his station to help. We left them a nice tip because you could see they were trying their best.