The room met my needs, the staff was excellent, breakfast, pool, location was great.

Mattresses was going downhill and was not comfortable, the phone in my room did not work so I couldn't call the front desk and I did let him know that they did accommodate me with the charger so that I could keep my cell phone charged. The hot tub was excessively hot and the Jets could have been bettter.

Quite and safe location of the hotel. The owner / manager was very kind and was seen working every day. Clean parking lot with security cameras. We did have one concern but the manager fixed the problem right away.

I would stay again. My only complaint with my trip was lack of parking areas in downtown St Augustine, The garage was full everyday but the hotel always had parking. The hotel is a little too far to just walk downtown.

I have been staying at this hotel for over ten years. This will forever be my home away from home. The rooms are clean, neat and have everything you could need. They just replaced the floors with fresh new carpet. Hot water, hot tub, hot coffee/teas, microwave, great continental breakfast, amazing location right near downtown, and more. Nardia at the front desk is absolutely amazing. I recommend this hotel to everyone!

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Location

The house keeper used way too much air freshener, couldn’t hardly breathe when we open the door. Had to open the windows and leave the door open. Then after the air freshener wore off, the room had a bad smell, the rooms need updating new carpet.

we missed it cause of sleeping in

well the bed was way to soft our backs were hurting .and the microwave did not heat at all tried to warm up my pizza and cinna buns and didn't heat at all . Told front desk when we checked out. of room 106. other wise it was nice .

Great lobby and room decor.

The shower mechanism to switch from the bottom to the shower not working properly, hence not allowing good water pressure to the shower. There was hardly any water pressure I'm the sink. Mattresses need an upgrade.

The staff was amazing! The building was in great shape! Nice curb appeal. Room was large, and well equipped. Bed was very comfortable. The room and facilities were very clean, and, appeared to be well maintained.

The only thing negative that I could find was that the exhaust fan in the bathroom was a little noisy, and doesn't go on and off with the light switch like some do. No big deal. We just closed the bathroom door.

The service was excellent. The property was very neat and clean.

The only thing I didn’t like was Booking.com they took my payment and never forwarded it to the hotel, because of technical issues on their end. Then they wanted us to pay the hotel again out of our pocket and then wait for a reimbursement which we didn’t do.

I had to ask for coffee, it was empty. I enjoyed food, area not kept tidy.

TV & phone did not work. Bulb in lamp on desk turned on but bulb was dangling from socket. Looked liked a fire hazard to me so I turned it off & did not use. I tried to call hotel from my cell phone to get someone to come fix my tv but no answer. I personally went to front desk & requested someone look at my TV. A staff member got it working. I asked her why I couldn’t turn it on. She said I needed to press 03. How was I to know that. I felt she was annoyed to have to come to my room. I mentioned these items to front desk before checking out & she said she would make notes in my file. Other than items I was pleased with my stay.

Great location and wonderful staff! A charming, slightly older building, and staff helped make us more comfortable by providing a wing chair, which we really needed as there was not a comfortable seat in the room.

The air conditioner in our unit was working poorly - plenty of cold air but everything was very damp, including our clothes!