Had to fly out before the breakfast, I've heard great things though and the menu of previous days looked good. The Lady at the front desk, Tonne was her name(?Spelling?) She was Most Helpful, & worked great with us, because we checked in late. Shuttle service was spot on!! Nice gentleman, also...

They are upgrading, THAT'S a Good thing. Just some minor inconveniences, pool was out, rooms may be dated for the arrogant type of folk( you know who you are, lol) But if your patient and understanding, you well have a great stay...

It was very nice, the rooms were well setup. The beds are very comfortable! They were going through construction at the time, but I never even knew it. Only because I was told. The pool area is very nice. All areas of the hotel were well kept and all the staff was very friendly and helpful!

Maybe just need to have a word with the kitchen staff. The first morning, they had their music playing loudly and everyone in the breakfast room could hear it. I'm all for your own taste in music and opinions. But in a public place as well as for customer service, we shouldn't be hearing any kind of staffs music. There's kids in the room that don't need to hear that kind of language as well. On the second day, we went down and there wasn't even food available. However, this wouldn't stop me from coming back.

I stayed here the first weekend in June 2025. Easy location to find. Attached to an Ihop restaurant. A great overnight stay. Free, gated parking. Some surrounding parking available outside the gated areas. Outdoor pool - didn't get to use because it stormed. The room was really clean and nice. Modern. Everything worked well. Decent bathroom Toiletries. Elevator was a little bouncy. Decent breakfast - eggs was terrible. They had a waffle and mini muffin maker. Otherwise the usual - cereal, fruit, juice, etc. Easy check in and out process. I'd recommend and stay again.

No issues

The staff was very hospitable and helpful. Our room was newly renovated. It was clean and comfortable as well as the rest of the facilities. We appreciated the breakfast every morning. We also made good use of the gym. It was pretty quiet at night. Good value for the money. Plenty of good places to eat nearby.

This has nothing to do with the hotel or staff because there is ample signage reminding guests that this is a smoke free hotel. There was quite a bit of smoking especially on the weekend going on. Our floor was filled with marijuana smoke on the weekend. That may have just happened the weekend of our stay.

Location, comfort, cleanliness, shuttle service, front desk staff

When booking through a 3rd party Best Western is inconsistent re giving rewars points to their members. Even through 3rd parties customers have choices so why not give customers those points, is it really such a big deal. The gal on duty in the evening put the rewards in, gave us the rewars welcome package but the young fellow in the AM who checked us out said the procedure was otherwise and REMOVED our rewards memberships number. AsPleasant as he wad I thought that was inconsistent and unfair. Best Western needs to be more consistent and customer accommodating.

Perfect location for transportation. Surrounded by restaurants, shopping marts and stores. Staff was friendly and informative, Shuttle service was very punctual as well . I enjoyed the breakfast spread, it changed daily and kitchen staff even provided to go boxes for transport to the rooms! So convenient.

I wished the pool was open but I was too early for the season.

Older gentleman on the front desk was superb, so helpful. Room was a wonderful size, very comfortable. And it's amenities were great. Good breakfast.

Would suggest a hook be fitted to the back of the bathroom door, would make the room about perfect. Both the dryers in the laundry weren't working, when laundry was a factor in choosing the hotel, and the laundry equipment in total needs an upgrade. Since the hotel was being updated, I assume this will be happening?

The staff here were very friendly. We forgot to take our coat with us when we left the room but fortunately Clayton and the team retrieved it for us and kept it safe for our return trip to the airport. Thank you so much!

The place was clean despite the announcement of construction. The only thing we saw was outside equipment and the elevator door opened on a floor the crew was working on but they kindly did not get in with me. I was very impressed!! The breakfast I give a 15/10 to the crew. I use a fresh lemon everyday and at breakfast they had a bowl of fresh lemons and avocados. I was shocked, never seen this before but was thrilled!! Way to go!!! You made my day!!!!

The neighborhood was a bit rough but I didn’t feel unsafe.

Little dark when you walk in can use more lighting I think it was under construction so that explains it but the room I was in was brand new lived it very clean which is important and modern. The breakfast and be little longer and more the lady was little rude ask her bottle if water she says what ever was in the fridge which was nothing but milk.

Breakfast you little given out