My stay at the establishment was exceptional. I would like to express my appreciation for the outstanding service provided by the front desk staff member, Steve, who exceeded all expectations. His assistance was remarkable. Additionally, I thoroughly enjoyed the location, the surrounding area, and the welcoming nature of the people.

No parking is available. There are 90 spots available, but with 210 rooms, finding parking is unlikely.

The architecture was truly impressive—elevated in both design and execution. Every detail felt intentional, with clean lines, open spaces, and an overall sense of modern elegance. The entire property was spotless, adding to its appeal. Breakfast stood out as the best we’ve had so far, with the widest variety and highest quality options. There was plenty of comfortable dining space, so we never felt crowded, even during the morning rush.

The hotel’s parking lot is quite limited—only about 90 spaces for over 200 rooms—so finding a spot can be tough, especially if you plan to leave and return throughout the day. That said, the lot does allow unlimited in-and-out access, which is a major convenience compared to nearby hourly pay lots. If you're staying here with a vehicle, securing a spot early is definitely recommended.

Breakfast - like for USA seems be wide, like for European customers simple. No vegetables, weak coffee. Bed comfortable. Big rooms. But no sleepers, take from home. The cosmetics in bottles fixed to the wall under bathtube not fill up on time. If it be real restaurance in hotel my estimation be higher. Personel friendly and very helpful. Quiet in night - BIG PLUS. CLEAN rooms.

The restaurant on site - is a joke. Menu is more than simple, only few dishes same as in ordinary dinner on road. Smelt of marihuana from the clearance between floor and doors come to my room inside from corridor durring night. Avoid blue metro line in deep night. We have NO any accicent but we feel a little strange. Pink metro line ( from POLK station) seems be better choice (less homeless people). NO other restaurants open around hotel in walk distance. We do not find out market or mini market shop (like 7Eleven) around hotel in walk distance. No water bottle in room (!) Water and very simple snacks you can buy in reception desk mini-mini shop. No MVO in room.

Excellent location if you are going to the United Center for any event. Blue Line to downtown was fast, cheap and easy to navigate.

Staff could have been a little bit more knowledgeable on how to use public transit. We had to figure that ourselves but it wasn't hard and the mistakes we made paid off because we got to see alot more of the city. Breakfast was chaotic and no one was cleaning the tables or the areas where the food was. That was a little disappointing.

Breakfast was standard buffet fare. Nothing special but lots of it! The hotel was Cook County Hospital in a previous life. It has been wonderfully restored. The hallways are massive, spacious and airy. The location is perfect for United Centre (basketball and hockey). Access to The "L" (Chicago Transit Authority) is just across the road. $20 USD got us a 3 day pass which was the best deal in town (it's an expensive city !) The hotel was very accommodating for parking when we asked to leave our vehicles while we spent our last day in the city. Parking was very secure and accessible.

The rooms are deceptively small considering the size of the hallways. We booked for six people. We made it work (6 guys) but needed a blow up mattress to do so. We had to ask for linens and extra towels. Not sure if the number of people occupying the room is relayed to housekeeping for stocking up such things.

Quiet rooms. Daily breakfast. Rooms have a little more space than most other hotel rooms.

Since there aren’t many options for dinner within walking distance, a fuller menu at the bar in the evening would be appreciated. As my husband is having many rounds of chemo treatment at Rush and I am staying at the hotel 5 to 7 nights for each round, maybe a reduced rate for repeat customers would be appreciated. Also, after my last stay I received my check out receipt by email. I also received a check out receipt for 3 other people who I did not know. I certainly hope their bills were not added to my credit card. You need to fix your online receipt system. The refrigerator in my room, 635, did not keep anything cold.

The overall experience at the hotel was truly exceptional, from the beautifully appointed rooms to the comfortable sitting areas. The staff members, particularly Charminique and Celeste, were outstanding in their service. Charminique went above and beyond to assist us in finding great places to eat in the city, offering valuable insights and recommendations on local food spots. Celeste also provided exceptional assistance during our stay, ensuring that we had everything we needed for a memorable experience. Their dedication and attention to detail truly made our stay unforgettable.

The hotel was incredibly clean and spacious. The staff were professional and friendly. Check-in was smooth and parking was available directly outside at a decent price for the city. Breakfast was served hot and easy to find on the second floor. We utilized a ride share service while staying at the hotel and our pick-up was quick.

The location is not walkable to most things. You must utilize transportation to get to any events/restaurants. This was known beforehand though and not an issue - just worth sharing if it may be a concern.

I basically liked every aspect of the hotel, except the breakfast (more on that below). The staff, the clean rooms, the AWESOME rooms in terms of technology and comfort, the bathroom and the technology used inside the hotel were all top notch.

The Breakfast was the only thing that I would criticize for a 4 Star hotel. Compared to the Stage12 in Austria for example, the Hyatt breakfast was a damn travesty. They definitely need to up their breakfast game in the future.

Staff was super nice and helpful, everything was clean, organized, and the room/shower designs were very well thought out. Decor was beautiful. I was here for a medical appt, so it was great to be able to walk back and forth for that and not worry about finding parking elsewhere, etc. I'll be returning for more appts, so it was great to find this hotel, and will be staying here each time. This hotel exceeded my expectations, and for a great price.

There was not a single thing that we did not like - everything was truly great.