Room was big and beds were super comfortable. Overall clean property. Breakfast was very nice and varied.

When we arrived they had an issue with our booking and gave us a room with a king-sized bed instead of what we booked (two queen-sized beds). They solved this in the end, but didn’t even apologize - and instead tried to make it look like it was a problem on our end.

This hotel in Naperville was a good choice for my visit to a conference in the Chicago area. The value for money is extremely good and I enjoyed the spacious room. I am a European traveller, so to a local person the room might not seem so big. The A/C worked well, also did the Wifi, but quirkily enough one couldn't open the windows. There are restaurants and supermarkets a walking distance away, so there's no reason to worry about food or having to drive. The airport is roughly 45 min away by car.

The hotel is not a fancy or chic ordeal, it is a good standard place to stay when in the area. It is not close to Chicago downtown per se, which is roughly 1h away by car. There is, however, a train station that can take you to Chicago. I did not try it out though. The breakfast setting could use an upgrade, currently everything is done with disposable plates, cups, cutlery. There are good food alternatives around though and this hotel is a good choice for it's location and purpose.

We very much like the location and the outstanding breakfast that comes with the room

I did not appreciate getting woken up at 10:45 PM with somebody trying to break into my room, which happened to be a member of your staff who had given the wrong room number to a guest that had just arrived

The location worked well for a family event. We were close to the event and to each other. We liked the long pool hours also. The room was clean and neat and good floor plan.

Both times we went to breakfast there was no coffee or hot water. It took quite a while for them to get more.

Perfect location. Minutes off the interstate. 3 miles to downtown historic Naperville. Same distance to the train station to take you to downtown Chicago to Union Station. Nice selection for the free breakfast. Very nice and friendly staff.

Nothing

Overall, a pleasant stay.

It was a holiday weekend. The room wasn't ready at around 6pm when we arrived. We had to wait for a while in the lobby. The breakfast room was short staffed so on at least one morning there wasn't much food and supplies weren't replenished. Neither of these issues detracted from the overall stay.

Staff was very friendly and helpful. Location is great and easy to get to. Quiet area and lots of places to eat nearby.

Pool are was not well kept and there was a lack of towels. Not enough seating in rooms -- there were three of us and only 2 chairs. Sitting on the bed was uncomfortable and pillows were not supportive.

Breakfast was very good.

Housekeeping was erratic. Did not come on on the day asked for and attention to detail was so so. our room key kept failing. If they fixed one of our the other didi not work. We both had to be there

I loved my stay in Naperville. I had a car and saw Chicago and surrounds. Was there for 17 days all up. My son stayed at north Central College. Will be back next year. 🙂

Nil. Comfortable, clean and great staff.

Close to North Central College and a lot of different restaurants. It has a pool and work out room. It was clean and well maintained.