Breakfast was fresh each morning and well stocked and kept clean. It had a few hot items - but usually the same each day. Some mornings the little egg omelets had peppers, but no plain ones that day. Make your own waffles. Had a tour staying there a few nights - so mornings were very crowded then. Housekeeping/Facilities/Breakfast staff were very friendly and recognized us each day with a smile & good morning. Room was big and linens/towels were clean and fresh

The first room we stayed in for a few nights had a very strong odor to it, mgmt could not figure out what it was and had us move to a room across the hall. The second room was OK, though not in as good a shape (fewer wall plugs, older bathroom door, more wear/tear) -- but no odor. Both rooms had carpet that needed cleaning, as verified by dirty feet or socks after walking around the room a bit. Was surprised that the reception staff during the day were not very friendly. Since we stayed so many days, I expected a greeting in the morning - but it never happened. Night reception was friendlier.

Unexpected bonuses: hot breakfast, which was good. Amazing waffle maker! Microwave in the room. Very helpful staff (with one minor exception). Comfortable bed in a very quiet room. Computer complete WITH PRINTER so we could get boarding passes for our flight out.

Good and varied breakfasts, comfortable beds, very kind and accommodating staff, location close to highways and many stores availability of fridge and microwave in each room is a huge plus. Excellent value for money!

Towels could be better. No bat or restaurant in the hotel (it is a three star property, but a five star). Happy to see hotel is arranging for ordering in service for food. But BYOB

Hotel has recently been beautifully remodeled; staff was very friendly & accommodating; breakfast options were above the norm;

WiFi didn’t work in our room but I was told that I should’ve called the front desk & they could have had it refreshed

The breakfast was great. The facility was very clean great water, pressure / hot water in the bathroom. The bed was very comfortable.

The TV in the room was only basic cable, and the reception was not good.

Clean Hotel, basic but as a 2* establishment didn't expect anything too fancy! Good location if you have a car, not so great if you are having to rely on public transport. Room was clean, and large.

Breakfast was very basic, whilst the waffle machine and tea/coffee making facilities are good, the selection of breads (and no pastries) was poor. Nice large kitchen/dining area - would have liked non-plastic cutlery though!

Easy check in very friendly staff. Room was nice and clean. Bed was so comfortable, we overslept.

The bathroom sink area was small. No room to leave toiletries out. We asked for a disability room with a shower chair, and the chair had a bent leg and I felt it was unsafe for my husband, who had dementia.

The location was perfect food spots around and a lot cheaper then staying in Chicago

WiFi didn’t work the entire time with the tv so weren’t able to access Netflix or YouTube.

I have stayed at Best Western several times. The staff is always friendly and helpful. They attend to my needs quickly. They go the extra mile to handled situations that is unpleasant.

Upon arrival, I always inspect the room. In the bathtub was a wad of hair around the stopper. I reported it and the matter was handle quickly. The next day, the entire room was deep cleaned. I really appreciate how it was handled. Cod use a better variety for breakfast.

Friendly staff.. Rooms were clean

Handicap rooms should be close to elevator. Handicap parking should be closer to the doors. Would be nice id front doors had the ability to open automatic