Lovely hotel. The morning check during the weekdays was amazing!! She was able to check us in early for our 2 night stay. Location was awesome!!! Everything you would need is on that road. Went to the zoo and it blew us away.

The beds only had 3 pillows on each one. With 4 in our group that ment 2 had to only get 1 pillow. They were super soft which would of been awesome with afirmer pillow behind it. I woke up stiff as a board every morning but the rest of my group had no problem. Pool was very, very, very cold. You would think this would be fixed by now based on other reviews and responses from the hotel.

Location was very convenient and the breakfast was very good with a variety of foods and beverages to choose from. The hotel was extremely quiet at night and the air conditioning worked well!

Had to change rooms as the window was broken in the room and would not close all the way. Front desk staff was very accommodating and found us another room to stay in right away. The fitness room had a weight machine, but the cables were broken on it. It also had two treadmills, but only one treadmill was working. The other one was broken. The elliptical machine was in good working order.

When checking, in the receptionist (older lady that wears a hat) accommodated our request of being close to the lobby. Breakfast was pretty good, plenty to eat and Hot. Good location to everything we wanted to go to. My favorite staff member was Alix, she was so helpful when we had a problem with the toilet in our room, she called right away to have it fixed and we were back in our room within 1 1/2 hours. Alix was friendly and an exceptional employee, you need to hire more people like her, she's a gem.

Had a problem with the toilet in our room, but it was fixed promptly and we were back in our room quickly.A little disappointed that the pool was not available when we checked in on Thursday when there were hardly any people here, but was fixed on Friday when the hotel was full capacity. The pool was so crowded we couldn't get in.

The front desk lady at check-in was amazing!!! She was super delightful and kind!!! Once checking into our room after a long day, our remote didn't work for the TV. She didn't blow us off or seem irritated, she literally came up to my room to help!!! She brought us a new working remote and was very pleasant!!! Thank you, Linda!!! Your spirit made my stay even better! Your customer service went above and beyond!!!! Thank you for making our relaxing night perfect!!! 5 stars for Linda!!!!!!

Location: About 15mins from Washington Park Beach & Zoo. Culver’s across the street and gas stations. Service: Staff was very nice, accommodating, and personable. Property: Nice lounge area when you walk in, comp breakfast (eggs, sausage, B&G, waffles, fruit, yogurt, cereals, toast/bagels, juices/milk/coffee), Pool & Hot Tub was nice, and a small work out room. Also a little grassy area that I was able to let my kids run around and play in. Room: has microwave and full mini fridge, lots of movie channels (especially for if you’re bringing kids).

Rooms were basic and out dated but we weren’t really looking for anything extravagant. A few stains on our carpets otherwise things were nice and clean.

Our room was very clean and the hotel had many nice amenities! Very nice breakfast and many varied choices! The food we had was very good!

The only negative was that we had a hard time finding it. We saw it from the expressway, but the road it was on was not marked very well. It would have been helpful to have a sign closer to the road or better directions on your website.

The property was very clean and close to a lot of things to do!! Shopping and eating! The breakfast was good and they have a pool and a Jacuzzi. Mimi at the front desk was amazing!! Super friendly and helpful!!

We didn't like the bed, I want to make sure to say that if you like a firm bed you are golden but if not then you won't like their beds. We left a night earlier due to the bed being uncomfortable but everyone sleeps differently.

The location was great. It's not a huge hotel and slightly tucked away off the main road. Easy access to the beach, shopping and restaurants.

The breakfast was typical cheap hotel food but did the job in a pinch. Kids would probably love the selection if you're traveling with littles. We discovered an amazing breakfast spot a block away - Sophias House of Pancakes - great food, large portions and small prices.

Everything looked clean. Except the carpets in the rooms

Our first room the A/C wasn’t working and Linda tried telling us it was cause the curtains were open and had made the room warm. Also the toilet was running none stop. Room 320 . She moved us to 209 and the room was fine but the shower faucet dripped none stop. The carpets in the rooms need some attention. They feel dirty walking on them.

Good location close by restaurant, hotel rate reasonable

Unfortunately the first evening my toilet backed up. They did not have maintenance staff available an hotel staff brought up a plugger for me to use. The most worst is the toilet was so very low and hard for someone to bend down and stand up especially someone with bad knees and very tall. When we told the hotel staff at the hotel desk she did not take it serious. The breakfast was ok but coffee very weak and bad. I had to poor it out just horrible.