Very clean, rooms were very nice, breakfast was great, staff friendly.

That we got there at 2pm and they charged us an extra $50+ to check-in early. Our room was ready so why charge an extra fee to check-in? That’s ridiculous!

Airport bus 202 stops right outside the hotel while the bus stop going back to airport was just right across the street. The tram stop for bus 49, which goes to the French market, is close by. Breakfast has many choices. Although the pancake maker was not working when we stayed, there were other options available. Just an 8 minute walk to Canal and Bourbon Streets. Although walking to Canal St. via Common St., where most of the other hotels are, might feel safer especially at night. Staff at the reception desk were very helpful. The hotel also provides free luggage storage.

There were water canisters available at the lobby but did not seem to be filled up regularly.

It was comfortable for the three of us. Walking distance for food and entertainment. Each of us had our rooms and bathrooms.

The shower needs to be fully enclosed with sliding doors. Rooms need to be cooler. No free parking.

The staff were very kind, especially the staff at the front desk! I forgot his name but a young black gentleman with glasses checked us in and helped us throughout our stay at the front desk! He made us feel very welcome and even greeted us every time we came back to the hotel! The room was also very clean and spacious! The two queen suite had two bathrooms and a kitchenette with an amazing view of the city! Amazing for the price! The free breakfast was also great with a wide selection to choose from and the hotel was right next to a streetcar station! Great value for the price and would definitely stay here again!

I do not recommend leaving your laundry unattended in the laundry dry room as a guest swapped out my clothes for theirs in the dryer while I was gone but otherwise this hotel was amazing!! (Obviously the staff do not monitor the laundry room so it is not their fault but this is just a side note for anyone who does their laundry here!)

location overall was good. Close to everything and mostly quiet. Staff was very friendly, breakfast was typical. Bed was comfortable and no problem with hot water! Rooftop deck was nice. Cookies in the afternoons were yummy! RTA stop right outside front door and close to Canal St Streetcar. We used a jazzy pass to go anywhere we didn't want to walk. Felt secure as a keycard was needed to get into the hotel and to use the elevator.

Although the room was clean, there were some cosmetic things that needed attention - toilet seat was loose, faucet in kitchen was loose and tub stopper didn't work. Addressed these at checkout as they were not things that affected our stay much.

Very friendly and courteous staff, spacious suites with modern interior at a great location. As a young family with a toddler we appreciate the extra space and low noise level.

Breakfast was good, but sometimes ran out of items during higher demand (e.g. bus groups) and took some time to refill.

All of the Staff was very helpful and I note that the front desk worker on my arrival the night of August 3rd, although sick, never displayed yet rendered.excellent service in a very friendly manner. Most Importantly, the manager Ms.Annie Hall went beyond the call of duty in her service of ensuring that concern and certain purchase stock that ran out was replaced immediately......I Take This Opportunity To Say Thanks A Million. I have stayed at numerous hotels in the past years in New Orleans for work, conferences etc but this was the first time in 39 years that I have ever had a Home Away From Home Experience. VERY MUCH ENJOYED

HAVING TO LEAVE

Don't believe the negative comments. We were very apprehensive about coming here, but we were pleasantly surprised. The apartment was clean, spacious, and had everything we needed. And It was quiet (room 813). The staff were friendly,the breakfast was ample and set you up for the day. The street car and busses were just outside, but it was only a 10 minute walk to the French quarter. The bus to the airport was just across the road (202). Yes, there are homeless people on the street, but they didn't bother us. We felt quite safe walking around. The Main Police station is opposite.

Nothing it was fine.

I thought the food was good, and a lot of choices. The only down fall was the hot food was cold. We did not notice the microwave till we checked out. Also the microwave in our room was making a loud noise, afraid to use it. We forgot to mention that to desk clerk.

I felt your remarks about parking was very misleading. Stating hassle free parking was deceiving. You should just say parking available but at added cost. Not make it look like you offer valet at this price, not saying as if its an option. Also I sent an email with a question about late arrival and parking no respond. Now that I understand how things work I most likely would stay at your location if I visit New Orleans in the future.

Friendly staff, good breakfast, close enough to the host convention hotel. Very nice clean room. However, on the 2nd night, the ac stopped working. Needless to say, I wasn't able to sleep bc of the heat. The next morning, maintenance tried fixing it. The young man was so professional. The compressor went out. He checked on me a few times until another room was ready. The manager was generous and professional as well. He noticed how I was sweating when I came downstairs. He compensated me a night stay. I told him that's fare. When I returned home, the manager reached out to check on me after my stay. This was my 3rd time staying here, and I don't see a reason not to return.

There's no pool at this facility