Excellent location, breakfast was great.

The bathroom wasn’t ideal. The sink was on the outside and it had a barn door which made a shared room a bit weird.

The breakfast was excellent, and the workout and pool areas were small but nicely kept and enjoyable. I also liked the security of the front doors being locked in the evening and night and the convenience of the little snack store area. Our room was tidied up several times during our 5 night stay, which was unexpected because I am used to minimal room maintenance during stays since the pandemic.

In our small studio-type room, the closet position and style made it feel even more cramped. Maybe hooks on the wall and a luggage holder would offer storage but make it feel more open. The elevator was slow and felt like it was old and may need to be updated for safety and ease of use.

Location and parking

Excellent breakfast - Irvin on front desk was lovely - helpful courteous and went out of his way to help

One particular member of staff - Katie I believe her name is and I think management was particularly rude. Having approached the desk to ask a question she refused to look up or stop typing and when I waited and asked her if she was busy she rather rudely stated no she ‘was listening to me’ whilst continuing to type not even looking up . I gave up and waited until someone else was on duty who not only was able to give better customer service but who was just not plain rude!

The staff was so nice and very helpful especially when I had no parking spot in the back of the hotel even though I paid for parking. She accommodated me by finding a spot across the street and made sure that my car was secure.

The swimming pool is very, very, small. The outside area by the pool is not welcoming nor inviting nor comfortable. The chair in my room, 615, was shredded. The porcelain sink was broken and the beds were very, very, hard and uncomfortable. There was not an extra comforter or a blanket in the room to make the bed more comfortable. It would’ve also been nice to have at least a couple complementary waters. I also wasn’t very happy when I didn’t have a parking spot after coming home from a late night on Bourbon Street. Even though I paid for parking for my entire stay. I also think that there needs to be a dress code at breakfast. I don’t want to see people in their pajamas at the buffet.

we enjoyed the location and all the friendly staff. The hotel was pretty clean. Breakfast provided many options.

We had a leaking toliet and mold in our shower with no vent fan to help with moisture or odor. The pool had a ton of grit/dirt on the bottom and falling off the edges you touch. Needs a renovation. Bacon and pork sausage were often over cooked. Adding tortillas and cheese options to breakfast would be helpful for those not wanting plain scrambled eggs they could make a taco or wrap with the eggs.

The customer service providing by the general manager in this site . He is so professional and supportive.

everything was good except I had a fraud with booking.com and they hacked me with booking at the hotel but thankful for the General Manager at Holiday Inn who supported and encouraged me to go by my bank and dispute the issue . I don’t understand how booking.com can allow these things to happen with customers I mean fake accounts and people chatting and pretending they are booking.com

The breakfast was good and the location was perfect for what we were in town for. Easy to get to the places we wanted to go, even with the incident that interrupted our visit. Congratulations to the staff for working with the guests after the act of terrorism.

There was not much more they could do, considering the circumstances that were presented to them, but they handled it like professionals and made it a lot easier to deal with.

The location of this hotel was incredibly convenient. I wish we found it earlier and stayed after our arrival flight landed.

I didn’t like the add-on charge for parking in the hotel’s on-site lot. It’s not that I didn’t feel the charge was unreasonable–I’m satisfied with the hotel’s decision to include it, given the limited amount of space on the property. However, the charge should have been included with the online booking, or a notice at the time of the online payment could have been present; I should have been prepared to pay it upon check-in/check-out.

Good location, close to French District, it was possible to reach the District by foot. I appreciated the parking lot, it was always easy to find a free spot to leave the car. It's easy to reach the highway from this location. The hotel room was spacious, and the beds were very comfortable.

The breakfast room was pretty small, so sometimes it was difficult to find a table.