Location to JHU! The staff was friendly but we were not given vouchers so we paid for our breakfasts. When I checked-out, the person said we shouldn't have paid for all of our breakfasts. She kindly took the charges off of our bill but it would have been nice to have known that ahead of time. I appreciated they let us check-in early but they also charged us $50. The electronic DND button so housekeeping didn't try to enter randomly throughout the day

The parking was expensive The hotel room was dated. In fairness, we had just spent 4 days prior at a different hotel, which was very modern with USB ports/great lighted mirror in the bathroom/clean scent-free amenities/useful spaces (more counter space in bathroom)

Location is great for JHU (John Hopkins University) visit. Short walk to a few restaurants nearby. Room was perfectly clean and comfortable.

They need to hire more staff to help with serving at breakfast / dinner. The poor single staff member was often run off her feet trying to deal with everything. Laundry facilities were in another building. You had to go to the 2nd floor to buy washing powder (with $1 notes), then to another building to use the washer/dryer which only took quarters. Just a little annoying, but worked fine.

Location was perfect for visiting JHU. The staff was nice and the room was spacious and super clean. Bed was not huge, but very comfortable.

The room had a somewhat weird design so despite being quite large, much of the space was wasted on elements such as a long corridor. They fitted a queen bad while a king bed could fit. The lighting was weird. Water would get out of the shower despite the shower curtain due to bad design. No place to hang stuff in the bathroom. These are small things, but altogether they give the feeling this hotel could have been better with a little bit of thinking regarding the design.

Spent 3 nights there. Staff was super nice & helpful. Room was nice, bed comfortable. Breakfast is additional cost of $20, a little pricey, food was okay. Close to Hampden neighborhood where we have family, nice walk from the hotel.

The air conditioner/fan was noisy, we turned it off to get a break from the constant drone, and could hear conversations going on in the next room, including a very loud child, so dealt with the air conditioner noise.

Perfect for visiting John Hopkins. Nice environment. Good overall hotel. Staff was exceptionally kind and helpful.

Not really easy to get to from the train station. Rooms functional but a bit dated, shower within a bathtub with low borders (not really useful as a bathtub, then why?) Costly.

The staff - they were what made this an exceptional experience. Yes, the room was immaculate, the bed and pillows comfy and clean, and the AC was turbo-charged, but the kind, helpful, and courteous staff cemented this hotel as the only place I will stay at on future trips to Baltimore. (Also: the hotel restaurant serves delicious and surprising food)

Honestly, nothing. There were none of the little annoyances or inconsistencies that can happen during practically any hotel stay. Everything was delivered exactly as promised

Good location, clean, polite staff, but parking situation is very inconvenient with having to validate tickets, use room key to leave garage, etc., while it’s all glitching and not working, parking system is not well set up

Parking situation

The location ,staff were excellent , specially Bruce and Frei. Frei went above and beyond to make sure our stay was comfortable and memorable. She took care of every member of my family and all the other guests too. What a wonderful experience we had all thanks to her❤️

No water dispenser

The location was perfect- we were able to walk to the Museum and to my sister's house near JOhns Hopkins

The bathroom was very small with no towel bar or place to put towels except on top of toilet, which is not ideal...

Great location! Super nice and cooperative staff; beds extremely comfortable!!

Parking was a bit of a challenge because machine would not read my room key. Had to get a ticket and have it validated each time I entered.