Variety of breakfast items, including hot. Love having the extra room with mini fridge, desk, couch Breakfast staff were wonderful Housekeeping staff were VERY friendly and helpful Nite front desk staff was cheery and helpful in correcting our bill.

Carpet: outdated and torn by the bathroom. Couch: dirty looking VERY disappointed that there is no longer a shuttle to/from Tufts. It was why we chose this hotel. Please update all social media to indicate this new status and contact Tufts, as well. They also indicate the availability of your shuttle service. Again VERY UNHAPPY about this change.

The bedroom was large with an additional seating and study area. Everything was immaculately clean. Plenty of car parking space. Hot and cold breakfast. Staff were great.

Unfortunately there was a lot of very loud construction noise outside every morning from very early. There was a strange 'thing' inside the bedroom heater which included a red and blue flashing light which shone/danced on the ceiling all night. Car parking was very expensive ($15 pn) which considering the out-of-city-centre, spacious location seemed mean.

Staff was very helpful. We got 6 sheets/towels for 6 people booking which is unusual for Hyatt Place – we always have to ask reception and wait forever. I also changed car and there was no problem to get new parking tag. Overall good.

As with Hyatt Place the breakfast door is half-closed 30 minutes before end of breakfast and staff starts to wrap up generating queues and giving feeling you are not welcome to use the facilities - very annoying. Breakfast is poor anyway. Overall not great value for money. I'm not sure why Boston was so expensive for us especially given suboptimal location.

Breakfast exceeded expectations, and the staff that served the meal were very kind. The rooms were exceptionally clean, thank you to the housekeeping staff. The location was out of downtown, and near some great food options and a grocery store. We left in the early morning, and the night auditor found us some breakfast foods. Felt like a safe area, and felt like car was safe. Although, I don't think I would let my wife or daughters go for a walk alone in that area.

No microwave in the rooms. Pay extra $15/night for parking. Coffee was ok, but the creamer options were terrible, just land of lakes unrefrigerated half/half. The exercise room is very small with only 3 cardio pieces of equipment, and barely any room to move around.

Very convenient to Boston. Parking in the lower parking garage or the back parking lot was convenient and plentiful. Staff was friendly and knowledgeable. Close to many types of dining spots from quick eats to fine dining. Fairly close to the T.

There were no vending machines on our floor, unsure if they were on other floors. It said vending and ice, but there was only ice but it’s not a huge deal because the store downstairs has drinks 24/7. Also, the couch that we had had a huge stain on the cushion and underneath the cushion that kind of smells. It was not a dealbreaker for us, but it was kind of gross. Especially since one side of that is a pullout bed.

The breakfast buffet was amazing so much more than I expected and the food itself was delicious. The staff was so friendly, kind, generous and accommodated everything I needed including being a friend. 😁

The only thing I didn't like was my room did not have a microwave and I brought food to cook or heat up in my fridge and was not able to. I'm sure if I asked they could have heated it in the kitchen but it would have been nice to have a microwave in the room or at least in the lobby/food area. I also think they should serve iced coffee and hot chocolate during breakfast because we're in Boston and most people drink iced coffee all year round. I also wish the pool would have been opened earlier at 7:00 a.m. and closed a little later at 10:00 p.m. or 11:00 p.m.

The head worker for the kitchen was exceptional. She was kind, and helpful! I came in late to eat breakfast and i appreciated her willingness to bring me some food that was already being put away.

The pool hours. Also, I wish we were worn of the Marathon or 5k happening on Saturday. It was quite a rude awakening. Our room was switched and I wondered if we originally had a room that was not facing the back parking lot and race area.

The two day time receptionist, one woman team. Like me doing full weekend shift as duty manager. My thanks to Raymond (lead host). Sung happy birthday for my friend Marylin Monroe style. 😜😍

Breakfast was not to Hyatt expectation. But the serveur went beyond her norm and made me feel that your looked after. She worked Tuesday and Wednesday morning.

Very clean, ample parking, wonderful and very helpful staff.

The in room bathroom was poorly designed. I very much disliked the sink outside of the toilet and shower. I like to brush my teeth and groom myself right after getting out of the shower before getting dressed and found this difficult to do with the way the room was set up. There are no shelves and only two small hooks to hang a towel and clothing on. There needs to be some kind of shelf to put things on, such as glasses, phone, personal hygiene products, etc. also, a few more hooks/ towel racks. There was also black spots/stains on the ceiling overtop the shower. Otherwise the room was very nice.

Overall the hotel met our expectations, the staff were very welcoming and helpful and the room was very spacious. We were travelling as a group of five adults, so we had two double beds, a sofa bed, kitchenette and one bathroom. We only stayed one night and the room was fine for us, the breakfast was compact but there was plenty of variety and the woman running breakfast was so friendly and welcoming, it was a lovely start to the day. Really appreciated the 24/7 access to tea and coffee!

We found the two double beds to be quite soft, although they were comfy, it meant you often found yourself in the night rolling into the middle and as they were doubles there wasn't a huge amount of space. The sofa bed unfortunately was very uncomfortable, the mattress was so thin you could feel every part of the frame underneath it. It was fine for one night, and one person, but I think we would have struggled any longer. Maybe we just unlucky and had a slightly older model sofa bed.