I liked the location, facilities including the gym and games room and free laundry for guests. My bed was super comfortable - thank you! I LOVED the smell in the foyer, public areas.

The staff were very lovely, but sometimes not as helpful as I would have liked. As someone unfamiliar with Cambridge and indeed the US, I found the responses to my questions weren't fully answered.

very modern, stylish and new. Well equipped gym with good tools.

no tea cooker in the room, surrounding area not so great

Beds were very comfortable & size of room was very good for price. Nice bathroom. Loved the gourmet tea & locally roasted coffee available each morning.

Welcome/ greeting at check in was offhand.

Very clean and well-appointed. Staff was helpful. Complementary coffee & tea in the morning, but no included breakfast. There’s a nice restaurant attached to the hotel but we didn’t get a chance to use it.

Quite pricey likely due to our stay coinciding with Easter and Boston marathon weekend. Including parking + pet fee we spent ~$2,000.00 for 3 nights. Would be great if they had a small dog walk, as there are no good areas outside of the building for immediate pet relief.

We loved the location as it was close to good restaurants and walkable to the Harvard area, Porter Square, and Bow Street market. Also nearby are Walgreen's and Target. The rooms and toilets were spacious, beds and pillows were very comfortable. A big plus for the free DIY laundry service. The staff members were always accommodating and helpful, especially the front desk. We really enjoyed our stay.

There was no breakfast option available. The rooms were sometimes not cleaned thoroughly.

We did not have breakfast; we had brunch after we were offered an early check in. Front office staff were very helpful in securing us a taxi when needed. Most of our travels were via walking. The location is very central to most venues. The lobby was decorated very nice and simple with holiday decorations. The complimentary USA Today papers and afternoon hot chocolate is a very nice touch.

The wait staff should communicate to the patrons about portion sizes on certain menu items; Chicken Ceasar salad could feed almost 3 people.

Excellent hotel with very friendly staff. The room was very spacious, as was the bathroom.The gym is big and has almost everything except roller skates and a stretching band. It's great that the washing machine and dryer are free. The hotel is in a great location close to everything.

The only thing was the shower tub with a curtain.

I really enjoyed my stay. The room was comfortable and spacious, and the hotel as a whole is beautiful and refined, with a great location & staff. The adjoining restaurant was wonderful, and the gym was good too. The only small feedback I have would be to keep the espresso machine in the restaurant open in the morning so guests don’t need to leave the hotel (although there is complimentary drip coffee).

My room was immaculate, halls were quiet, restaurant service and meal were excellent.

One front desk crew member was not very friendly when I asked a simple and reasonable ADA question about a slightly later checkout for me, an 80 year old with a disability. (Perhaps he was just in a poor mood.) However, a fantastic team member stepped up and answered my question promptly with a smile and saved my day!

The staff were amazing and always helpful and friendly! The room was a generous size and very clean and quiet. The food at Josephine's was excellent as was the service. The location was within easy walking to Harvard and area, easy access to Boston.

This is a problem with all hotels I find - when you book a room for 4 people the room should be equipped for 4 people (towels, pillows, coffee, etc.). We received everything we asked for quickly (and with a smile) but I wish we didn't have to ask. Also, the cost is high but it seems in line with everything in the Cambridge & Boston area.