Excellent location! The ambiance has a classic, Harvard-style charm. Breakfast was fantastic—truly a highlight! The rooms were clean and spacious, and the amenities smelled amazing.

Staff communication could definitely be improved. We were initially told that parking was included, then someone else mentioned there was a fee for valet parking, and later we were informed that parking had a fee every time we entered. It was all very confusing—and to be honest, I’m still not sure what the actual parking policy was.

Great hotel, comfortable, with gym, several restaurants and sofa areas, next to Harvard Kennedy School. I was surprised however to note that their wifi network is unsecured (without password). Most company policies today don’t allow to be connected to unsecured networks (data risks), so I ended up using hotspot (not always stable). This is annoying for businesses travelers.

Location was great for Harvard and not too far from Boston central. Staff were very helpful and the restaurant was a lovely place for breakfast and dinner on the night we arrived. We also enjoyed the outside space for a drink in the evening just outside the bar and the servers in both the restaurant and the bar were delightful. The beds were so comfy with gorgeous linen and it was lovely to have a bath as well as a shower. Everything was spotlessly clean.

I was impressed by the staff from lobby to kitchen to cleaning very friendly and courteous 👍👍. Area is walkable with lithe of things to do and eat.

For the value of the room it was too expensive and no complementary breakfast which is an added expense a good simple breakfast buffet would have been lovely specially for people from out of town traveling with kids.

The Charles had a lovely mix of old world charm meets modern conveniences. Our room was spacious and well appointed. I appreciated the “Harvard chairs,” Nespresso machine, robes, and slippers provided. The location can’t be beat - I recommend it if you’re visiting Cambridge.

The only thing they missed was refilling our Nespresso pods when they cleaned our room - everything else was flawless!

Location and hotel/room design

Furniture. Wooden chairs without even a cushion?? Uncomfortable seating. I get it that it reflects historic settings, but thatbwas way too uncomfortable for even a 2 hr online meeting. The furniture needs to be replaced with something comfortable.

Room was quiet, great view to the square in front of hotel and very clean. Wonderful linen and clean bathroom with ample towels.

Front desk person at checkin was some " visiting" student from India who could not even answer simple questions about the hotel- such as how much the breakfast would cost. Doorman did not even offer to open the door- any time we walked through.

Very sad that on booking it doesnt give breakfast options.! But in hotel they give options. So it is better to book it directly

It took a lot of time to wait for dishes(knifes) to bring them to room!

Comfortable bed & luxurious bed linen / pillows. Great in-room dining. Location was excellent.

There was an adjoining room (locked door to room next door) from my room & the sound proofing between the rooms was not as good as expected. This only impacted me the first night/morning of my 5-night stay.

Perfect location for our activities on the Harvard Campus. Easy access to Henrietta's Table for meals during bad weather.

The Saturday night room rate was extremely high -- we were willing to pay because of convenience and our familiarity with the Charles after many past stays.