The front desk staff was incredibly friendly. The breakfast was also a highlight, with a variety of cook to order options and a breakfast buffet. Highly recommended for anyone that is attending an event at the DCU.

While my stay was generally pleasant, it was disappointing that parking was not included. I hope the hotel considers including parking in the future to enhance the overall guest experience. Other hotels in walking distance to the DCU include parking and free breakfast.

The rooms are great and the proximity to the concert venue was ideal. We’ve stayed there twice and will book again in the future.

Uno Pizzaria…. I checked their hours on Google prior to placing an online order. Their website said open until 11, Submitted my order at 9:46 so it would be ready when my daughter got back to the hotel from the concert. I got an email confirmation and my contact info was provided. I went down at 10:05 only to find out they were closing at 10 but the kitchen closed at 9:30. No one bothered to reach out to let me know. Luckily I found about place open late and they were quick to deliver.

I loved that it was right next door to the DCU Center. We also enjoyed the Pizzaria Uno that was attached. Parking was convenient, but be aware there it's an extra $12.00. The room was comfortable. The elevators were very fast. The hotel was sold out but there was plenty of staff and everyone was pleasant.

The hotel is pricey, but the location and closeness to everything makes it worthwhile. The hot tub was dirty. It needs a good cleaning.

Always appreciate a full length mirror. $11.95 for overnight parking in a covered garage was way cheaper than the $40 we're used to in NY. The girl at the front desk was very pleasant and we were able to check in an hour early.

There's an UNO restaraunt attached to the hotel but the reviews kept us looking elsewhere. It was probably fine but it would've been nice to have another option close by. Rooms could use small decorative updates.

The service, the people were so nice.

I’ve been in other Hiltons and the rooms are nicer, the carpet seems old. The beds are so soft, would love a little bit more resistance from the bed. They never clean my room in three days. I did put the sign off in the morning but I left the room by 11 am and nobody look to clean it after.

The location is quite central to downtown Woostah. The DCU is next door, St. Vincent's Hospital is a block away, and there's a parking garage directly across the street, with discount rates offered to hotel guests. And for good measure, there's a Pizzeria Uno in the hotel. If ya love Chicago deep dish, then stay here. The continental breakfast is quite reasonably priced, as are the hot breakfasts made to order. There's a pool (I'm not sure if the spa tub is in working order) and an area for business clients in which to work away from their room. The lobby atmosphere is breezy. By that, I mean- it is spacious and open. It lends itself to the occasional annoying unsupervised child, but...hey. All in all, a good place to stay, if there ain't a Ritz Hotel around.

The WiFi 'seems' spotty at times. It might have been my tablet. My phone picked up the WiFi with no issue at all. Oh- the listed prices for items at the snack bar around the corner from the front desk don't exactly match the total on your bill, but...I won't quibble over an extra dollar here and there. I cribbed a couple extra bars of soap and a coffee pod or two, so we're even.

The check in process was quick. The room was clean. The staff recommended a great restaurant right across the street. The Mexican food was amazing. The beds were ok and the ac worked well to keep the room cool. Didn't hear alot of noise outside the window while sleeping

We didn't do breakfast due to the fee being more than we wanted to spend.

Location. ✅️ Room size. ✅️ Pizzeria Uno in the hotel. ✅️ Hot water. ✅️ Parking garage across the street. ✅️ A desk lamp (unavailable on my previous visit, without explanation. I was very grateful for this simple feature on this visit) ✅️

Getting stuck at the exit gate in the parking garage because the desk clerk didn't validate my parking ticket for my entire stay. (PS- this was not the first time this has happened. )❌️ Noisy kids at Uno's left to their own table with parents who didn't care to quiet them. ❌️ No other complaints.

We went to the College of the Holy Cross graduation ceremony. The parking pass and garage location was excellent. Breakfast was great. Front desk, cleaning and dining staff did an awesome job. Room and bath were clean and comfortable. Checking in/out went quickly and all my questions were answered. I would stay here again and would recommend this Hilton Garden Inn hotel to anyone looking to stay in Worcester MA.

Walking distance to the train station and the DCU center was great.

The desk clerk upgraded me when I didn’t ask for one, but the morning supervisor cancelled out the upgrade to return my money. The coffee maker wasn’t working. The chain to draw the drapes broke when I went to open the drapes. I did inform the desk clerk upon checking out.