We loved Jessica at check in. Also the staff at the ballroom were wonderful and all of them seemed genuinely happy to be working there. The cookies at check in were an added bonus we did not know about. Our room was quiet and we got the additional pillows we had asked for. Very nice and beautiful place.

Lisa that we had for breakfast on Friday morning was rude and really did not seem very pleasant. Agreeably it took me a short time to get seated as I ran into my cousin at another table/ family event, but her comment regarding making my husband wait was uncalled for. Not a big deal but wanted to also say the breakfast could be comped or reduced with a voucher and tv was a little confusing to figure out. Maybe some kind of instructions in room would help.

the restaurant was amazing. great food, fast services, amazing prices. room was super clean. amazing view of the river.

we arrived early and as someone who works in hospitality, arriving early usually means a wait. that being said, there was no one else arriving and we still had to wait from 2:15 until nearly 4:20 to be checked in. normally front desk would communicate with housekeeping that a guest has arrived early and then that room would get prioritized. the room shouldn’t have taken more than 1 hour to clean. other staff were also surprised at how long we had to wait. we also witnessed another early arrival checking in online into a room they apparently shouldn’t have been able to access since maintenance was changing filters.

The location as a river front facility within walking distance to park, restaurants and planetarium was perfect.

Unable to check in earlier than 4 and kids were unable to use the pool facility until we were assigned a room. While waiting in the lobby many many other guests were able to check in. Second elevator was out of order causing congestion.

This is a great place. It's absolutely beautiful and the location is great.

Apparently, there was an issue with their fire alarm system. The alarms went off after midnight and we had to go outside to wait for the "all clear". Oh, and it was below freezing outside. We felt really bad for the families that had little children!! The alarm went off again in the morning. Poor people were trying to eat breakfast.

Greeting by the staff was great. Very helpful and upbeat. Room was spacious, great view facing the river, comfortable beds, clean and plenty of parking. Centrally located to downtown, so it was a 3-5 min walk to restaurants and bars. We stay here every time we are in Saginaw/Bay City area because of the convenience and quality.

Jessica at the reception desk at check in was amazing and so nice. Even with all the events going on this weekend it was quiet. We ate dinner at the restaurant and the food was great.

The morning reception staff was not friendly and very rude. I had a problem with someone parking on the lines in the handicap spots and couldn't get in my vehicle and they were no help.

The hotel was clean, comfortable, and within walking distance to many bars and restaurant options.

Breakfast is not included in your base room rate, but is from their restaurant not just continental breakfast. We did not purchase the breakfast since we were departing before breakfast started.

The location was perfect for us. The hotel hallways were quiet, the room and bathroom spacious and clean. The hotel sits on the bank of the water, so there’s a river walk to hop on whenever you want. You receive a complimentary cookie when you check in. They were delicious!

No complaints.

Everything. It was wonderful. I loved the location. I love the breakfast. The pool was warm and beautiful. The got tub was hot. The beds were comfortable. I slept like a baby. It was very very nice!!!

The price, however, it was totally worth it.

Love Bay City! Love the shops, restaurants and nightlife. Love that Doubletree is walking distance to every place we enjoy visiting. We always stay at Doubletree when we are in town

Nothing