Physically, a very nice and clean hotel with a convenient location downtown. Free covered parking across the street.

We had reservations but my first and last name were flipped and although I showed the man at the check-in desk my confirmation number he told me that I did not have a reservation and offered no remedy to my situation. He did not offer to even look to see that a room would be available anyway. About 20 minutes later as I was sitting in my rental car parked in front of the hotel trying to arrange for an alternative lodging, he reappeared outside next to the car instructing me to come back into the hotel. He then explained that my name had been entered into his computer with the first and last names flipped. I was amazed that a computer savvy gen Z'er could have been so lacking in intellectual resources to figure out my problem. He seemed totally unconcerned about my situation.

The breakfast cost $ 12 plus tax. It was basic, but it was not bad either.

There could have been a little more variety in the breakfast. One thing worth noting is that if you leave any personal items on the bed, the housekeeping staff will not clean that bed. That's their hotel policy. They say that they are not allowed to touch anything personal. Finally, the hotel is located in downtown; however, it's better not to venture out after sunset because of a significant number of homeless persons and drug addicts around.

Breakfast was very, very good and plentiful. Room layout was different than the typical ones, which made it feel cozier. Staff was excellent in everything they did! Bed was very comfortable and it was nice to have a TV corner and couch area. Everything was clean and nice to have coffeemaker, microwave and nice sized refrigerator on hand. Closet with hanging space, long mirror and drawers/shelves was convenient and practical in its layout.

Lighting was not perfect. Nice to have bedside lights but the overhead light and the tall lamp didn't work in my opinion. One too bright and the other not bright enough, adequate but not balanced. Warmer 3-way light by the TV would be good and an overhead light that is LED soft/daylight would be best. The table at the couch could have been a little larger, and easier to move. Undecided about the "desk" area behind the bed. Two chairs there would make it a decent place to eat, but it was adequate space for holding various things. More hooks needed in the bathroom. Husband wanted to swim on Sunday morning but the pool was closed for cleaning.

inside was nice, and the room was nice. The staff was great!

The room was not vacuumed properly, my daughter found a good & plenty by one bed, and we found money 13 cents by the other bed and under by the chair was a popcorn kernel, I didn't feel all that comfortable sleeping when you know it has not been cleaned right, The cost of breakfast was too much, my daughter got a waffle and it was like 13 bucks and not cooked all the way.

Booked a little getaway with my husband, the hotel was very nice, clean, modern! Staff was friendly and very helpful at check in, giving us a ton of information about the property and even giving surrounding dinner recommendations! We decided to stay in and order room service, the food was fantastic, affordable, and arrived to the room quickly! Our room was cute, very clean, and the bed was very comfortable! Overall great hotel, felt very safe, clean, comfortable, with great food and drinks! We’ll definitely be back soon!

Clean, house keeping very friendly. Receptionists were courteous and very helpful. The coffee in the room tastes great. The chicken wings at the bar are the best.

The only thing I did not like is that I could not connect the WiFi to my Roku or Firestick. The cable and live TV was not my cup of tea.

A package was sent while we were away from the hotel and the front desk offered to place the package in the room for us so it would be there when we returned.

The hotel staff addressed any concerns we had.

WE did not eat breakfast in the hotel. The hotel bar was nice. The staff of the entire hotel was very friendly.

It was frustrating navigating around the hotel with the road closures etc.. and the amount of homeless people is unbelievable! We were approached outside the hotel. Very unsettling.

Great location and easy to access. The hotel was clean and quiet despite it being a busy weekend. The room was very comfortable and I slept well, which is rare for me in hotels!

You will be offered garage parking to the tune of something like $20 per night… if you’re there on a weekend, street parking is free, so TAKE ADVANTAGE!!

Central location, close to our conference. Easy walking distance to everything. Clean and comfortable.

I expected to have a large beautiful window in our corner king suite like the property photos showed but unfortunately we only had a few very narrow windows which didn’t provide much of a city view.