Room was clean, location is perfect. Just outside of downtown Ludington so on the quiet side but a few minutes drive to the heart of some perfect touristy spots - wouldn’t reccomend staying if you’re looking forward to the ‘adults only’ hour at the pool.

I really really didn’t want to complain or try to knock off some money off my total stay but please - PLEASE enforce the policy if it’s stated. It was a key part of why we booked with this property and we were able to stomach all but a half hour of being in the pool while two children did belly flops and cannon balls a couple feet from where my partner and I were attempting to use the pool. An employee even had to step in because they were hanging off of the handicap equipment - but said nothing about the fact that they shouldn’t even be in the pool area.

Clean, comfortable beds. Needs some firmer pillow options. Bathroom clean and lots of fresh towels. Asked staff for more tissue and t.p., received it right away. Pool and hot tub very nice addition to stay.

At first, had some opposition to processing a Canadian gift card, but it only took a few extra minutes. She was told by someone else not to, but customer service said there would be no issue and if needed call for help. It can't be prepaid or under a service like booking.com.

The staff was very attentive. They upgraded me which was nice. We did wait a bit at the desk for help in the morning, but one staff member was breakfast and front desk. Plenty of room in each room. Really glad that there were some food options around 4:30am as we were heading to a fishing charter trip.

I wasn’t super fond of the double door bathroom, and possibly more seating if you didn’t want to sit in the bed.

The room was conveniently located near the entrance so easy to get to. The room was clean and nicely decorated. the bed and linens were comfortable.

Would have preferred the sink to be in the bathroom instead of outside of it. The breakfast was adequate, the breakfast room was huge but there was no attendant on duty to tell that the coffee was empty. Both pots, all that was left was decaf.

All the bathroom faucets, shower head, sink drained and worked properly. I'm currently in a Fairfield. It's nice enought but the sink, tub don't drain well and theshower lever is loose. It makes me appreciate the BW LAKEWINDS even more.

I needed a little freezer in the fridge. And would have loved being offered a bottle of water at check in as it was over 90 degrees outside.

Room was large, bed was comfortable. Everything was very clean.

My room overlooked the pool (one of three "premium/large" rooms in the hotel with this configuration) and noise from other guests using the pool was quite noticeable. Also, these rooms have no outside windows and had a fair amount of chlorine smell from the pool.

Our room was clean (very important!) and the bed was comfortable. The staff was friendly and helpful. The breakfast was decent but pretty standard. We didn’t use the pool and hot tub, but they looked nice. Convenient location, but nothing spectacular. I would definitely stay here again.

Light on toiletries.

The breakfast dining area was very comfortable. The offerings were spread out so that diners weren't standing on top of each other. There were ample seats for the diners

The numbering system within the hotel was somewhat confusing. Rooms with odd numbers were on one side of the hotel, even numbers on the opposite. We were on the 2nd floor. There were signs indicating "stairs" but those stairs only went to the 3rd floor.

Property was clean and good for price for the weekend

There was no more water in the bubbler on property and the water fountain didn’t work so our main problem was having to purchase bottled water! Additionally had a window from the hallway into our room so was a bit loud in the mornings

Continental breakfast was well stocked and good. Our room had two queen beds- the room was very clean and spacious. Family who had also booked a room with 2 queen beds had a much smaller room. The beds were very comfortable. The cleaning staff were very friendly and helpful!