Room was clean, location is perfect. Just outside of downtown Ludington so on the quiet side but a few minutes drive to the heart of some perfect touristy spots - wouldn’t reccomend staying if you’re looking forward to the ‘adults only’ hour at the pool.

I really really didn’t want to complain or try to knock off some money off my total stay but please - PLEASE enforce the policy if it’s stated. It was a key part of why we booked with this property and we were able to stomach all but a half hour of being in the pool while two children did belly flops and cannon balls a couple feet from where my partner and I were attempting to use the pool. An employee even had to step in because they were hanging off of the handicap equipment - but said nothing about the fact that they shouldn’t even be in the pool area.

Clean, comfortable beds. Needs some firmer pillow options. Bathroom clean and lots of fresh towels. Asked staff for more tissue and t.p., received it right away. Pool and hot tub very nice addition to stay.

At first, had some opposition to processing a Canadian gift card, but it only took a few extra minutes. She was told by someone else not to, but customer service said there would be no issue and if needed call for help. It can't be prepaid or under a service like booking.com.

The receptionist when we checked in, as well as the receptionist in the mornings were both wonderful! Very cheerful and helpful and warm! The room was clean and well put together; nothing was broken or unkempt. Breakfast was great and it was one of our best experiences in Ludington (we've stayed at 6 different hotels in Ludington over the last several years) and we absolutely will be back.

One of the only small things was that the bread toasters didn't work the greatest (very slow) and the option of a bagel or muffin would have been nice but was still a great breakfast nonetheless!

The breakfast dining area was very comfortable. The offerings were spread out so that diners weren't standing on top of each other. There were ample seats for the diners

The numbering system within the hotel was somewhat confusing. Rooms with odd numbers were on one side of the hotel, even numbers on the opposite. We were on the 2nd floor. There were signs indicating "stairs" but those stairs only went to the 3rd floor.

The hotel was clean and quiet. The staff were friendly and efficient, especially in the breakfast room and front desk. Their recommendation for great dining was perfect. The room was super comfortable. Would definitely stay here again and would highly recommend it!

We loved everything about the hotel and have no suggestions for improvement. They're doing everything right, in our opinion.

We couldn't get near the area to eat any breakfast. There was probably 60 people in there. Pool and hot tub as well. Rooms were exceptionally clean, facility was extremely clean, the night manager was exceptionally professional and polite. The woman at the front desk (daytime) was not personable and acted inconvenienced when asked a question.

Nicer day desk attendant

The room was clean and sparkled very comfortable. Bigger TV lots of channel selections bed was very comfortable. Breakfast selections were better then most I've had in years from waffles to cheesey eggs and sausage paties to 4 juices and cereal, toast and fruit and yogurt! Well done Best Western! Pool and hot tub were open and well maintained.

NOTHING! Even though hotel is remodeling it was not a problem 👌

Excellent location, easy drive to the dunes. The hotel was very clean, breakfast was great! The front desk workers were very kind and friendly. We loved the pool and hot tub. Both were well maintained and I liked that the staff enforced the rules for adult swim. We will most definitely be back!

The housekeepers could have been a little more friendly

Staff was very friendly and the room was clean and comfy my second stay here and very satisfied.

The water in the shower would scald a person if not quick enough to adjust to cooler temp it would change temp 3 or 4 times during a shower. The only other thing i noticed was noisy when doors shut especially at night when trying to sleep.

It was small, so that made it a lot easier to navigate and it was extremely quiet. The pool and hot tub were wonderful. Loved that you couldn’t enter the building without a keycard. Made me feel extremely safe. Also loved the black out curtains

Wasn’t too big of a fan, of the windows pointing out to the hallway. I felt like we were being watched. But it’s definitely not a deal breaker as they did have curtains I could have closed.