Nikki is an exceptional employee. Helpful, Courteous, Kind and Friendly. She wasn't just kind to the guests, we observed her several times interacting with the other staff members there. Complimenting and laughing. Michael served up the breakfast and it was worth every delicious bite. He even showed me how the toaster machine worked when I burnt the first piece of toast. Excellent service! All the staff we encountered were friendly smiling faces when they spoke to us.

The guy revving his Harley outside our window at 9:30pm for 20 minutes. As a light smoker, and I totally understand not smoking in the rooms. I don't smoke in my house😊, and I appreciate that, but perhaps a bench or table with chairs so guests can gather and sit and chat a spell when outside.

Large room. Comfortable king-size bed. Friendly, professional hotel staff. Early (free) shuttle to the airport. Hotel provides take-away breakfast bag (muffin, granola bar) for guests who leave early. Coffee is also available, even at 5am!

Walls are a bit thin. Could occasionally hear the television next door. Fortunately, they didn’t watch TV very late so we slept fine. Not really within walking distance to many restaurants or convenience stores.

Love the friendly and kind staff, cleanliness, comfy beds, , room size, and that they offer free breakfast and a shuttle to and from airport . You can also park your vehicle there while traveling for $7 a day when you book at least one night before departing on a flight!

The location, bed was comfy, shower was nice.

I requested to be picked up at the car rental facility at KC airport. I waited 25 min after calling and then called again. I was told that the hotel shuttle could not pick me up there and I had to taking the parking bus back to the airport and walk to the shuttle drop off and pick up point in front of the airport. I have a bad knee and walked more than I should have. in addition I could have fallen and hurt myself. I was finally taken by shuffle back to the hotel and when I arrived had a discussion with the desk clerk who then told me that it was a misunderstanding and apologized. in my opinion he should have communicated better and there was no excuse for this inconvenience.

If you arrive at the Kansas City Airport after midnight there are no taxis and the Hotel Shuttle will not pick you up.

Everything was perfect! The staff goes above & beyond to make our stay safe & comfortable. Best breakfast & amazing staff who stays there all the time to monitor & assist every hotel guest having breakfast. Front desk staff & designated shuttle bus drivers to & from airport & rental car office were commendable. Stayed there 2x (9 days apart) on this trip & they remained consistently good. I highly recommend this hotel & will definitely stay again. This is a new city for us. What a beautiful city!

Nothing

Size of room, ease of using the tv, big bed, A/C is great. breakfast was great. 24 hr coffee! Ease of parking to access room. Gave us a room by the door as my husband is somewhat disabled.

The 3:00 am breakfast bag was not there. We had to leave for the airport at 4:30 and they said there would be a to go bag. Room 105 had a different shower head, a handheld that was constantly pointing OUT of the shower onto the floor. That needs to go. Room 115 had a shade broken also the flush handle on the toilet needs fixing, you have to manually hold it down to flush. Wish the hallway and rooms didn't smell like cleaner. Can you use a cleaner that has no smell? It really detracts from the overall quality of the hotel.

Friendly staff and service. Rooms and facility is clean.

This is a personal comment and does not reflect the property. Bed was too soft for my liking and it felt old. May need to replace the mattress. Arrived late and had limited options to get something to eat.

This place is great if you have an early flight out of town. Bar has burgers and stuff for dinner as well as a great rum punch. The shuttle was prompt, and they only charge 7 bucks a day to park your car. We felt comfortable leaving our work van for 5 days. It's all around great deal.

Couldn't get the pop machine to work.

Kids enjoyed the pool. Very shallow but my kiddos are young so it was perfect

We were there 5 days no one came in the room for trash or fresh towels until day 4. Then they took what towels were on the floor and didn’t leave any clean ones.