Great location for our activities. Very clean. Love the thermostats on the wall. Outright coffee pots.The beds are the most comfortable and cozy. The girls loved the pool. Great breakfast time and check out at noon. The fact that they have loaner fans if you're used to sleeping with a fan. The breakfast was overall mediocre.

I could hear the neighbors through the adjoining room doors, the sofa bed cushion had something on it. The omlets were overcooked and dry, the gravy is thick and canned, the potatoes were not cooked enough, and the temperature of the food barely warm.

Everything was absolutely wonderful! All 4 of us agreed that this would be a hotel we got again if we ever make it to Springfield again. The room was clean, pillows were soooo comfy, and the pool was warm!! Also, I definitely love the fact that you get a 10% discount at Texas Roadhouse for staying at the hotel. The staff was very kind to us and was able to get us everything we needed. Breakfast was pretty good, too! My favorite part was the egg and cheese omelets and the fact that they had Cholula as the hot sauce option. It's my favorite hot sauce ever!

The only thing I didn't like was the chocolate milk. It tasted odd to me, maybe the brand, I'm not sure, but it was in date.

The facility was easy to get to and conveniently located. The bed and pillows were comfortable. All of the staff we encountered were friendly. Breakfast was good and had a good selection of items. We did encounter a problem with one of our rooms after check-in, but the desk staff promptly and fairly resolved the issue.

Nothing. Staff promptly corrected the one problem we encountered.

Size of room, comfort, cleanliness, and breakfast

The only thing I would have to say is that online in the description it says that our room was on the first floor and when we got there, it was on the 4th floor. It just seemed like false advertisement or just a mistake in the booking description that might need to be changed so that people don’t come expecting to get a ground floor room.

I don't know why people gave this hotel two stars went to me it's a five-star compared to all the other hotels in the surrounding area this hotel was only clean but up to date meaning to fix yours the shower bathroom the rooms were all up to date fix your wise bedding just the whole thing it was lights behind the mirrors this hotel to me is the absolute best hotel in the whole area and breakfast is absolutely amazing all kinds of eggs and pancake machine meats eggs I mean just everything compared to the other hotels in the area which I actually was at one and left so this hotel is hands down five star you will not be disappointed in whatever price you pay to stay here

The only thing I can set in like is that I had to leave lol

The staff was super helpful and friendly. I have been to a few hotels and none of them have been this nice for the price and also the staff be so friendly.

The elevator was down when we got there but that was not their fault at all. The staff informed us immediately and they were fixed before we had to go back downstairs again.

Everything was great the check in process was awesome! The front desk associate was great made it super easy was helpful and very friendly. And after I checked in I received a text message checking on my room and how everything was I had never had that happen it was a very pleasant experience.

Everything was great.

The heated pool was accommodating for my family. The breakfast was good quality and staff was friendly. Conveniently located next to restaurants and Sams club.

The beds were more firm to my liking and house keeping did not complete their service on the second night of our stay.

Room space Cleanliness Bed was comfortable

- Hallways on floors were noticeably hot and uncomfortable. - Elevators were dirty. - Breakfast was poorly stocked - - Room took around 2 hours to get to proper temperature. *95 degrees during the day in Sept so I'm sure that didn't help* - Baymont hotel in Springfield, the night before, was a better value for the money in my opinion as Holiday Inn was almost twice as expensive. - Size of t.v.

Very clean and tidy. Great location with easy access to many points of interests

The bathroom tub and shower dripped almost the entire time. Though We could not hear it we knew it was dripping.