We have stayed at this location several times in the past and have always enjoyed it. I love the location and the room is very roomy and comfortable.

The only issue this stay was the air conditioning was not working at full capacity. We were told at check in. I understand things happen, but this issue had been going on for a couple of days. I would have liked to have been informed prior to our arrival. We were not uncomfortable at all, I would have just appreciated more communication prior to arrival. We were also informed there were no fans available. We actually went out and purchased one, but did not need it. This issue will not keep us from staying here again.

I agree with all the good reviews! I don't know why anyone wouldn't be happy here. It's very nice, close to everything, the breakfast was great (loved the waffle batter they use), love the atmosphere and the asthetic of the building, liked being able to park underneath in the parking garage, and loved how clean it felt and looked! One review I had read said it was "luxury on a budget". I totally agree. The price I paid was less than other hotels I've stayed in that were not as nice. :)

The bed was just ok for us, but prolly many ppl would like the feel of it.

It was a really nicely decorated. Was not expecting it to look the way it did on the outside. Parking so easy too. Right next door to a restaurant we just walked right over for lunch. Room was very comfortable. Desk staff was excellent as well!

Pool was a little worn down and the pool towels were tiny Our little guy likes milk at bedtime and there was not any for sale in the lobby - just juice n soft drinks etc. Would be nice if they stocked some little bottles of Prairie Farms or something

Quiet, clean and spacious with a good breakfast

The elevator is slow but I’m not complaining.

We went for a wedding - hotel was right next door to wedding venue, and across street from the reception hall. We were able to walk to both. Fresh warm cookies at the front desk was nice; wonderful coffee (decaf for me!) and creamer, available whenever I wanted it. The young man who worked the breakfast was so nice, had a great positive attitude and was so helpful.

I felt that the price was higher than it should be - probably $50 - $75. The breakfast was just OK - would have liked to see biscuits & gravy also, or donuts. The gym could have been larger with more equipment - since it was raining I could not walk outside. I felt crowded/cramped.

It was within walking distance of old St. Charles, but was on a quiet end of Main Street. The room was quiet and comfortable. Justin, the front desk representative, was welcoming and gave us a choice of floors. The cookies were a nice treat for my husband.

As someone with celiacs disease, the breakfast selections are limited and it can be difficult to know what breakfast selections are gluten free and free of cross contamination. These are issues no matter where I stay, so it is more of a mention than a big complaint.

I appreciated the young man who checked us in. He was new to the job and new in town.

There is a speed bump going into the garage that was too high for my car. My car sits very, very low and when I see a speed bump I can take appropriate measures. If yours was painted yellow, for instance, I would be less likely to damage my car. The second time I entered the garage was better because I knew to look for a low spot on the speed bump.

All of the workers were exceptionally pleasant and really wanted to make sure your stay was great. Justin Worked the reception desk in the evenings.And weekends and was awesome. He could answer any question about attractions or places to go or services needed and helped in a professional way.Anyway he could I highly recommend the stay here. Rooms were clean breakfast. Every morning was good I would return anytime.

We stayed here for 3 nights.And there was not a thing.I could say we didn't like.

The location was close to shopping and the Katy Trail. Folks at the desk were extremely nice.

We booked our reservation through Booking.com. We were quoted $392 or $196 ea for 2 rooms. We were given a confirmation code, but it did not have the quoted price on the confirmation. When we got to the hotel, the desk folks said that the quoted price was not their price. Our rate was $216/room. This feels like bait and switch. It seems fraudulent to have an agent of your hotel offer a price on the phone, then have no knowledge of it when we arrive at the hotel.

Great location near old town St Charles. Close to walking and biking trails along the Missouri river. Breakfast staff was helpful and friendly, but not so much for the front desk personnel. Convenient and safe parking underground. Clean and quiet room.

Front desk attendant was not helpful. Didn't tell us which way our room was, as she wanted to get back to her phone.