Staff was very friendly, nice location, pretty clean, lots to do on property, nice facilities. It's be nice if there were pickleball instructions posted on the court for those who aren't sure how to play.

Staff was very friendly but the poor girl upon check in was having a little trouble understanding us and vice versa. The AC in the room kicked on exceedingly loud and the staff took a bit to figure out the pool lights (which is a safety issue as all staff should be thoroughly schooled in all major areas of hotel in event of an emergency). The air hockey table needs a little fixing, the puck gets stuck in one end goal. But those are minor. All the major things were great!

Loved that our room had two bed and a pull out sleeper sofa (twin) assumed it was a full one but that’s ok it wasn’t bad! Location was perfect to all shops , awesome pool and hot tub.

People were at the bar until 11 but at 945 they wouldn’t allow anyone else in to get a drink . At first we tried to cancel due to our grandmother being very ill respiratory wise. And when I told the girl on the phone at reservations that we were looking to see if the cancellation fee could be waived due to an emergent matter due to our grandmother being very very sick. The representative responded with “well I’m very very sorry but unfortunately you will have to pay the cancellation fee and taxes”. Which is understandable but I felt like we were being mimicked when I said “very very sick” and she responded with “well I’m very very sorry but …” . Either way we made do

This hotel is in one of the best locations in North Conway. You walk out the hotel door and one block away are so many wonderful shops for clothing and food and anything you need for your travels. There’s a Market Basket grocery store within walking distance. The property feels safe and no worries about where to park your car. The outdoor swimming pool is heated and meticulous and the lobby is well decorated with natural themes. The king size bed and room we’re comfortable and super clean. And when you check in, a welcoming voice greets you. My wife and I think this is the best hotel to stay in in North Conway after staying in many others in town.

Some parents let their kids run loose through the breakfast buffet and one was licking the pancake syrup off her fingers that she got from the syrup sprout.

Lots to do right in property - a great outdoor heated pool and hot tub, plus a large fire pit, corn hole, ping pong, and a playground. There’s also a small arcade and a great movie theater room right in the hotel too!

The room was spotless on our first and second day after the staff came, but the third day the beds were barely made - it looked like someone just threw the covers up. The bathroom door wouldn’t close all the way. One of the elevators was broken so the wait to get around the hotel was always pretty long - it’s a huge hotel!

It was a really great hotel, they offered a variety of things. Movie night in theory movie room, spa treatments, pools and hot tubs inside and outside (even in the snow), they had saunas, a game room, a fitness room, a little market, a laundry room, a bar and lounge, and a tavern that is opened for breakfast and dinner. Only down side, was that they only accept card or you can charge your services to your room with a card on file.

The location, fireplace in lobby, outside heated pool, hot tub, convenience of a restaurant on site, movie and ice cream social.

Bathrooms in rooms too small, we asked for the fireplace in lobby to be turned up and was told maintenance needed to do that and they called but never came. Too many young children in hot tub, after 20 sign said adults only in pool area but not enforced.

Was nestled in a beautiful area, staff was incredible, room was very comfortable, indoor/outdoor hot tub and pool were functioning and price was great.

Found a razor blade on the floor near the wall of one of the beds, thankfully my children didn’t step on it. Hair in the shower that was there before we got to use the shower. No free breakfast

Location, room, facilities, family/child friendly

Found someone’s dirty shorts under the pull out couch. One elevator out of service made for frustrating lines and impatient guests. Flat tire on luggage cart - should’ve been taken out of service immediately. By the time we noticed it was fully “Jenga” loaded with our belongings and there wasn’t another one available. All small “fixable” things

Had a king size bed and it was so "comfortable" !!!

No cash is accepted to pay at the bar for drinks, breakfast and/or dinner. Your CCard is charged $150 up front when you ✅️ in, in case you use something. You will be credited back the balance to your CCard when you ✅️ out. Can take up to 2 weeks per your bank. Bathroom could be bigger!

Staff at the front desk housekeeping are very polite, Short walk to the store’s , market and plaza for shopping , etc

The highest price for breakfast because the $$$ night it’s expensive you should at least put breakfast included cuz for little bit stuff in the buffet for $15.95 its a lot